Dreams - Hull Reviews 

343
TrustScore 5 out of 5

4.8

Unit 2A The Junction, HU3 4SA Hull, GB


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Rated 5 out of 5 stars

Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... See more

Rated 3 out of 5 stars

We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... See more

Company replied

Rated 5 out of 5 stars

Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... See more

Rated 5 out of 5 stars

Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... See more


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2A The Junction, HU3 4SA, Hull, United Kingdom

  • 01482 427174

4.8

Excellent

TrustScore 5 out of 5

343 reviews

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4.8

All reviews

(343)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We met Tracy at the Hull Showroom

We met Tracy at the Hull Showroom, she helped us use the mattress machine and showed us our best options, she gave us a brilliant quote and helped answer all our questions throughout! Thank you for your help Tracy! Xx

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great, friendly service both in store and from the delivery team and we are so so happy with our new bed and pillows. It's made a real difference to the quality of our sleep.

10 April 2026
Rated 5 out of 5 stars

Sweet Dreams

Excellent guidance in store and impressed by extremely punctual delivery and useful communication from the company.
New mattress is great and sleep has improved!!!

8 April 2026
Rated 5 out of 5 stars

I recently visited the hull store to…

I recently visited the hull store to purchase new pillows, I was warmly greeted by Dave who could not help me enough he went above and beyond to help me to find just what I needed for my personal needs and preferences.
I revisited a second time and once again Dave and his team mate Amit was both amazing , running around finding me different brands and types of pillows,great fun but so informative and never pushy , I will be back very soon to purchase a new mattress, well done hull store a great customer experience
Thank you Sarah

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Bethany ottoman bed.

Daughter very happy with her new bed, very comfortable and great for storage underneath.
Showroom has a good selection of beds/mattresses and staff very helpful.
Able to choose delivery date.
Delivery drivers phoned with time slot and came prepared with over shoes. Great service overall.

24 February 2026
Rated 5 out of 5 stars

Dreams Hull superb service

Brilliant experience from ordering to delivery, friendly advice from Tracey and Claire when choosing the right mattresses and bed , we were kept informed on the day of delivery by driver Mathew and colleague. Thank you very much Dreams Hull , spot on service 👍

20 February 2026
Rated 5 out of 5 stars

From the moment we walked in to the…

From the moment we walked in to the Hull store, the staff were very helpful and friendly. They could not do enough for you. The delivery service was brilliant. Arrived on time, no messing around. For all the staff involved they are a credit to the company.
Will definitely buy from you again.
,

22 February 2026
Rated 5 out of 5 stars

We bought a tempa firm mattress

We bought a tempa firm mattress from the store in Hull. The staff were very helpful. The mattress arrived on time, the lads that brought it were very nice and polite. After a week my wife found the mattress to hard we rang Dreams and they said no trouble at all we will change it. They have just delivered the new mattress and again the lads were fully organised. Thank you so much for a good service.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

what made my experience great was that…

what made my experience great was that i got what i wanted, a beautiful bed. staff was very helpful no pressure they even put the matteress on the bed i wanted so i could see what it looked like had a good day in there. the delivery guys was exellent gave us a call when they were going to deliver our bed, They arrived on time, and got on with the job. So pleased with our bed no problems as yet Thank you to all concerned

3 February 2026

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