Dreams - Hull Reviews 

343
TrustScore 5 out of 5

4.8

Unit 2A The Junction, HU3 4SA Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... See more

Rated 3 out of 5 stars

We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... See more

Company replied

Rated 5 out of 5 stars

Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... See more

Rated 5 out of 5 stars

Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2A The Junction, HU3 4SA, Hull, United Kingdom

  • 01482 427174

4.8

Excellent

TrustScore 5 out of 5

343 reviews

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4.8

All reviews

(343)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Mattress from Dreams

Great Mattress from Dreams

Really happy with this mattress from Dreams. It arrived on time, was easy to set up, and feels very comfortable. It offers great support while still being soft enough for a good night’s sleep. Excellent quality and value—would definitely recommend.

18 January 2026
Rated 5 out of 5 stars

Service

We bought a mattress a few weeks ago , had some trouble with emails (purchase confirmation) and delivery but quick response from costumer service manager and it was all sorted out .
Mattress is a top quality as well as service.
Thanks a lot

4 January 2026
Rated 5 out of 5 stars

Easy dreamer

I found it easy and straightforward Dave was helpfull and pleasant. I told him what I was looking for and that I was on a budget. He showed me the bed I was interested in and told me the headboard and the bed were on offer. He then showed me all the colours it came in. Very good at his job. And very understanding And I must say I love the bed. Thankyou Dave and Dreams.

13 December 2025
Rated 1 out of 5 stars

Poor, poor poor

Further to my review of this company.
I have waited from 15th of October to have my £2500 bed fixed, I had to wait till today from an engineer sort it.
The engineer came only to issue a report on what is wrong, outcome, Manufacturing fault.
This company is a joke.
Even refused to replace this bed, until technician had come to view it. We now have to wait again for a phone call from whoever this is passed on to, to find out what they are going to do about it. AVOID!!
UPDATE.
After saying we wanted a replacement bed and not the fault repaired, and the engineer coming out , just to confirm, “ it’s broken “, .
We have now had the bed taken away and a refund is in place.
But why does it taken seconds to take my money, but up 7 to 10 days to refund me ????.
This company has good quality beds, I was unlucky, with that “one bed”, but the customer service is terrible, engineers to confirm what their own work force reported, weeks for a replacement part, ( if we wanted it replaced “.
Just bought a replacement from another company for HALF the price.

10 November 2025
Unprompted review
Dreams - Hull logo

Reply from Dreams - Hull

HI Mark

Thank you for your review. I am sorry for the issues we have experienced with your order.

We need some additional details to be able to contact you regarding this. We have requested this via Trustpilot, and I hope to be in contact with you shortly.

Many thanks

Peter

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