Dreams - Hull Reviews 

343
TrustScore 5 out of 5

4.8

Unit 2A The Junction, HU3 4SA Hull, GB


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Rated 5 out of 5 stars

Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... See more

Rated 3 out of 5 stars

We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... See more

Company replied

Rated 5 out of 5 stars

Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... See more

Rated 5 out of 5 stars

Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2A The Junction, HU3 4SA, Hull, United Kingdom

  • 01482 427174

4.8

Excellent

TrustScore 5 out of 5

343 reviews

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4.8

All reviews

(343)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We couldnt fault at all

We couldnt fault at all , was going to visit a few other Bed shops , but was so happy with the Staff Lady and great deal on the Bed , we purchased there and then

28 June 2025
Rated 5 out of 5 stars

David was great

David was great

Got the two of us the right mattress for two very picky people, mattress is an absolute dream, would highly recommend

28 April 2025
Rated 5 out of 5 stars

A goodnights sleep

Dreams Hull branch we were looking for 2 mattresses for an electric adjustable bed, the salesman James Bentley helped us choose the right one for us. After looking at a few we finally chose 2 firm tempur and 2 firm tempur pillows, we were given a 6 week delivery date. 6 weeks later and within the 2 hour delivery time they arrived,the delivery men did everything asked of them. I am very happy with everything and would highly recommend Dreams and their staff, thanks for everything 😴😴😴😴😴😴😴

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Excellent instore customer service from Emma, which made choosing and purchasing a mattress very easy. Would highly recommend Dreams. Also, excellent delivery and old mattress removal experience.

14 February 2025
Rated 5 out of 5 stars

Very pleased

Delivery was on time, they assembled my bed and tidied up after ,taking all wrapping and rubbish away, polite and friendly staff, would recommend.

18 May 2025
Rated 5 out of 5 stars

Thanks to Gemma at the Hull store

We bought a bed from the Hull store. Gemma talked us through all of our options of frames and mattresses and what would be best for our needs. She was attentive but pushy as some places can be. She was great! Professional and friendly. Thanks Gemma!

11 May 2025
Unprompted review
Rated 4 out of 5 stars

I have given 4 stars but with reservations

I have given 4 stars, but with a caveat, we have only had the mattress for a week or so and I don't know how I can give a realistic review in such a short space of time. After having got rid of a mattress after something like 30 years then the new one will feel like a breath of fresh air. No more sagging but how long before signs of wear and tear will begin to show. The how long is a piece of string question. What I already know is that delivery was within the given time slot, so no problems there. But at the moment we are satisfied, 5 or more years hence, who knows?

10 May 2025
Rated 5 out of 5 stars

Hull Branch

Popped into the Hull store, we were originally planning to go to a competitor nearby but decided to check Dreams out first and Im very glad we did. They have a machine that determines the best kind of beds for you and it was spot on, I was worried it would only give us the most expensive options but it gave us a wide range of varying prices. Their sales team are friendly and informative and in no way pushy. Dave was brilliant and showed us a range of mattresses, offered us drinks and handed us pillows to try out the ones suggested. I would highly recommend the Hull store and Dave in particular for a friendly and laid back approach to shopping. Thank you! I'm looking forward to receiving our new matress xx

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Great looking bed frame

Called the Hull store and spoke with Daniel as we wanted a metal bedframe for our guest bedroom and had spotted the Hattie bed online.
Daniel was polite, helpful and a pleasure to deal with.
The bed was delivered free 1week later.
The bed was easy to assemble and looks great in the room and has the looks and feel of a good quality product.
The new 'standard double' mattress we purchased earlier fits on it just right.
Thank you Daniel.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I visited the Hull store and the customer service was fantastic. Truly helpful, understanding and knowledgeable. The advisor went above and beyond.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly

Wasn't pounced on straight away which can be annoying. Friendly salesman. Answered my questions clearly, let me try the mattresses on a bed and offered me a drink while he was sorting the paperwork out. Definitely will visit again.

26 April 2025
Unprompted review
Rated 4 out of 5 stars

David store assistant at Hull Dreams…

David store assistant at Hull Dreams shop was very helpful and didn't rush us or place any undue pressure on us while selecting best bed option for us. Would have given 5 stars but delivery team who also assembled bed for us were not 5 stars.

26 April 2025
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff regarding delivery and change of dates and address. Very useful having texts from delivery driver and keeping customer informed. Very happy with mattress.

25 April 2025
Rated 5 out of 5 stars

2 new ottoman beds + a mattress .

We ordered 2 new ottoman beds and 1 mattress from Dreams Hull. Gemma was great and very patient with us as we were a bit indesisive, she gave us good advice + explained about the different openings for the ottaman beds , we enjoyed our experience in the store. The items were delivered as advised on time and were easy to put together following the instructions given , we love both beds Wilson + the Davies and our new mattress is perfect it was the Tadley. Thanks Dreams Hull.

21 April 2025

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