Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... See more
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We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... See more
Company replied
Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... See more
Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2A The Junction, HU3 4SA, Hull, United Kingdom
- 01482 427174
4.8
Excellent
343 reviews
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I purchased a £1600 pound mattress from…
I purchased a £1600 pound mattress from dreams Merthyr Tydfil store personel were great.BUT mattress 4 weeks later Dipper we contacted dreams a gentleman came out examined mattress told us the mattress is faulty he asked did I want another mattress I said no I want my money back.
Dreams head office told us they don't give refunds only replacement mattress they also offered £100 pounds + replacement mattress.
I'm still waiting for my money as I told them mattress can be collected at anytime from my house still no reply to my email I would'nt buy from them again
15 April 2025
Unprompted review
Reply from Dreams - Hull
Good morning
Thank you for taking the time to speak to me today.
I am sorry for the issues you have had with your mattress. I hope that as a result of our conversation you are now more satisfied with the resolution put in place.
Should you need any further help or assistance, please do not hesitate contact me.
Many thanks
Peter
Everything went as planned- helpful…
Everything went as planned- helpful staff to work out which bed would suit us best, delivery and making of the bed all excellent.
6 April 2025
Very comfy looks great and deliverebedd bed settle on…
Very comfy looks great and delivered on time very happy
4 April 2025
Great customer service.
10 March 2025
Excellent customer service from…
Excellent customer service from beginning to end. Mattress very good quality.
7 March 2025
good product
1 March 2025
Excellent service from start to finish
Excellent service from start to finish. Sales staff extremely helpful, patient and cheerful. Went our of his way to be honest and helped us make the perfect choice within our budget. Delivery was on time and staff very helpful and friendly. Disposed of our old mattress as agreed. Mattress and pillows recommended are ideal,comfortable and suit our needs.
20 February 2025
Danny Damian and Josh were a great…
Danny Damian and Josh were a great team, very helpful and knowledgeable. They all worked together very effectively even worn overshoes in the house. I would highly recommend Dreams.
15 February 2025
Really friendly helpful staff
Really friendly helpful staff, no matter how indecisive you are! Great choice, would recommend.
8 February 2025
Great service from the salesroom floor…
Great service from the salesroom floor to the delivery and a decent price as well.
6 February 2025
Fantastic Service All Round
In store we were shown different options and priced up for what we wanted, very helpful and polite.
Delivery team kept us informed and assembled the bed and took away the waste. All done with a happy and polite attitude.
13 January 2025
Emma From Hull
Emma From the hull store was an absolute diamond! We didn't have a clue what mattress to buy but the minute we walked in she helped us find the perfect one! Emma explained and showed us everything there is to know about a mattress! Very professional and kind! Couldn't fault her in the slightest!
24 January 2025
Unprompted review
Excellent service in the store and…
Excellent service in the store and Excellent service from the two men who came to install it
8 January 2025
Informative and friendly
The company were friendly and informative about the various mattress products and geared our requirements towards the most suitable mattress for us. We were able to use their sleep system scanner which assisted our decision.
30 January 2025
Perfect from start to finish
From viewing in the store to ordering and then having our king-size bed delivered and put together by the delivery guys everything was absolutely spot on, would definitely recommend Dreams.
30 January 2025
Kept informed about delivery
Kept informed about delivery , came on time, the men who delivered were polite and efficient. Great service!!
18 January 2025
Really happy with the mattress and…
Really happy with the mattress and especially at the half price, also I'm pleased I'ts reversible. Very polite staff and delivered on time.
18 January 2025
Amazing delivery and bed set up by the…
Amazing delivery and bed set up by the delivery people. The bed and mattress is fantastic.
18 January 2025
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