One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... See more
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At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. V... See more
Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... See more
We were invited to lay on a special mattress to analyse our sleeping positions, then shown a number of mattresses suitable for us both. We were given a pillow and time on our own to try the mattresses... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit C Northfield Retail Park, NN16 9TS, Kettering, United Kingdom
- 01536684354
4.8
Excellent
348 reviews
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Great customer service Lisa in Kettering branch
Great customer service by Lisa in Kettering branch. Knowledgable about the products & not pushy for a sale in any way.
I purchased a bed base & mattress, which is due to be delivered on 25th June, so this review is regarding the purchase only.
20 May 2024
GOOD EXPERIENCE ALL ROUND
GOOD EXPERIENCE ALL ROUND. ASSISTANT WAD PATIENT AND FRIENDLY, ALLOWING ME TO TRY OUT SEVERAL BEDS. THE ORDERING WAS FINE. SHE EXPLAINED THE PROCESS TO ME. BED ARRIVED EARLY ON THE DATE I WAS GIVEN. DELIVERY MEN WERE FINE.
I LIKE THE LOOK OF MY BED, I LIKE THE COLOUR OF THE AN DIBASE, AND IT'S NICE AND FIRM. SO, ALL IN ALL, I'M VERY PLEASED, THANK YOU
15 June 2024
A lovely store with fantastic staff
A lovely store, well equipped and Maria was outstanding in her assistance. We had a fantastic shopping experience and have already recommended!
9 June 2024
Unprompted review
Fantastic customer service
At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. Vivek even managed to distract our ‘excitable’ boys and give them a fun task to do while we tried out the beds. We were even treated to cups of tea and coffee! Fantastic customer service!
1 June 2024
Unprompted review
Excellent customer service both in the…
Excellent customer service both in the store and at the point of delivery. Product is ideal.
1 June 2024
New mattress
I found the mattress I wanted quickly and easily and used their computerized system
31 May 2024
All the staff,both in the shop and…
All the staff,both in the shop and delivering,were friendly,helpful and polite nothing was too much bother for them.Lisa in the shop answered all questions but there was no pressure. The delivery staff kept us informed regarding their eta and delivered our purchase to our room choice with care.Excellent service.
19 May 2024
Bed arrived as and when we wanted it.
19 May 2024
Great service
Knowledgeable colleague, explained services/offers well. Happy with overall experience
17 May 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never will I use Dreams again
Never will I use Dreams again. Took double payments for the bed we ordered that’s an extra £1000 complained the said it will be back in your bank account in 7 days…. 14 days later still not there. Sent us 2 pillows and a duvet as compensation, not good enough
4 May 2024
Unprompted review
Reply from Dreams - Kettering
Good afternoon Angela,
Thank you for taking the time to leave us your feedback.
I am sorry to hear of the payment issue you have experienced.
Unfortunately, we have not received your order details with the review. As such, we have requested this information via Trustpilot.
Once we have received these details, we will be sure to review this for you.
Many thanks,
Kishan
Great service from knowledgable staff…
Great customer service and no pressure to buy. Staff were knowledgable and gave us space and time to talk and make a decision. Different payment options are good. Great service overall.
6 May 2024
Unprompted review
Dreams is a great place to buy a mattress!
Dreams has a full team on staff each time I’ve visited. They know the products very well and make the customers feel valued and comfortable. I got exactly what I went in for and even a bit more with the new side sleeper pillow. It’s great!
5 May 2024
Unprompted review
We visited our local store to look for…
We visited our local store to look for a new mattress the lady that greeted us couldn’t have been more helpful and knowledgeable, we chose the mattress that suited us and delivery was arranged we were contacted the night before and again in the morning of delivery to advise delivery time the delivery team were very helpful, friendly and polite I cannot fault the service and the mattress is great
3 May 2024
Excellent service and product
Excellent service and product. Welcoming, informative staff who gave us sufficient time to make what has proved to be a superb bed.
20 April 2024
Everything that was promised was…
Everything that was promised was delivered efficiently. We now have a very comfortable mattress of excellent quality.
20 April 2024
We visited today
We visited today, a lady called Wendy helped us! We have to wait a month or so to purchase but when we go back to buy I hope we get served by Wendy. Couldn’t help us enough and there was no pressure
14 April 2024
Unprompted review
GREAT SERVICE AND PRODUCT
7 April 2024
Had a very pleasant experience choosing…
Had a very pleasant experience choosing a mattress, Wendy was lovely, we got assessed on the bed that sorts the type of mattress for you and we tried loads, Wendy was very helpful and patient.
7 April 2024
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