Great service at the store in Kirkcaldy. Staff very helpful and informative and loved the fact that our sleep position etc could be analysed and recommend the best mattress to suit our needs and body... See more
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Clare was so helpful and really listened to what we were looking for. She was persuasive without being pushy which we appreciated. We also liked the range of products available to try. Thank you Clare... See more
Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
Company replied
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
4.9
Excellent
208 reviews
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Straightforward from order through…
Straightforward from order through delivery and now in use. Trustworthy and honest in delivery times etc. recommend.
24 June 2023
On entering the store we were given top…Pleasant purchasing day with the Dreams staff
On entering the store we were given top class care.Everything was well explained to us after I explained what type of mattress we required. Very well mannered and pleasant staff who also looked after my husband who had previously suffered a stroke 8weeks before and not very steady on his feet. Excellent time in store.
16 May 2023
Helpful staff good product
20 April 2023
Very professional & could not do…
Very professional & could not do enough, very pleased with my bed & headboard, would highly recommend Dreams
30 May 2023
Staff very knowledgeable took the time…
Staff very knowledgeable took the time to make sure you were getting the bed that met your requirements, also offer of a drink if you wished.
30 April 2023
Staff was very knowledgeable and helpful
28 April 2023
Great customer service from the moment…
Great customer service from the moment we entered the store.
14 April 2023
Best new bed and mattress ever bed was…
Best new bed and mattress ever bed was bit harder to build than I thought would definitely of been better getting guys to build it 😂
14 April 2023
good helpful staff
7 April 2023
Great customer service at the store and…
Great customer service at the store and on the phone.
17 February 2023
👍😎👏☺👍😎👏✔🎈
17 February 2023
No unexpected surprises and delivery…
No unexpected surprises and delivery spot on time and date
2 March 2023
Very good service
7 March 2023
I got the best bed and mattress…
I got the best bed and mattress especially suited for me.
4 March 2023
Helpful and considerate staff helping…
Helpful and considerate staff helping us get the best product for our needs
4 March 2023
Unprompted review
Good Shop
Julie, sales assistant at Kirkcaldy store was excellent in providing help to us in choosing mattress, not an easy task 😀
22 February 2023
Unprompted review
The assistant spent a lot of time with…
The assistant spent a lot of time with us very helpful
Delivery on time and gave us notice on the day of time of delivery
20 February 2023
Excellent service from a very friendly…
Excellent service from a very friendly and knowledgable member of staf
19 February 2023
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