Dreams - Lancaster Reviews 

107
TrustScore 5 out of 5

4.8

Unit 3 Kingsway retail park, LA1 1BS Lancaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I wasn’t entirely sure what to buy at first, but the team gave me genuinely helpful advice and I ended up with a bed that properly supports my back. Delivery was excellent, the drivers were polite,... See more

Rated 5 out of 5 stars

We had great experience from Dreams, from choosing bed & mattress with Carole at Lancaster, to payments over the phone, to delivery & building of bed by 2 nice guys. Lovely sleeps since then.

Rated 5 out of 5 stars

We received excellent help from Carole of Dreams Lancaster in choosing two new mattresses - giving us plenty of information to help us choose, without being pushy and allowed plenty of time to try dif... See more

Rated 5 out of 5 stars

Dreams provided a positively dreamy experience! All staff were attentive and informative without giving me a hard sell. I was immensely fortunate to have entered the store when I did and the staff did... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3 Kingsway retail park, LA1 1BS, Lancaster, United Kingdom

  • 01524488754

4.8

Excellent

TrustScore 5 out of 5

107 reviews

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4.8

All reviews

(107)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have our desired dream bed.

We have our desired dream bed, purchased with confidence after receiving excellent guidance and service. In store staff and the delivery team were polite considerate and helpful. We are happy to provide positive feedback.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Lancaster Retail outlet

Order was taken by Anya based at the Lancaster Dreams retail outlet and from listening to our requirement's /order taking and processing she dealt with our call with courteous professional manner and providing us with a exceptional discount at order

6 August 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Lancaster store

From the moment I entered the Lancaster Dream store I was made to feel very welcome. Ian the store assistant was very helpful and not pushy.

I bought a bed and was delighted with my shopping experience in this store.

10 October 2022
Unprompted review
Rated 5 out of 5 stars

Great staff

I came in not knowing anything about which mattress was best and the staff were so kind and lovely that helped me find something that fitted my needs and budget!

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent service throughout the process, got a genuinely good deal and no pushy sales, just helpful advice. Excellent, quality product, delighted with what we got and for the money we paid.

3 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Service all round …

Great service in the Lancaster store with water bottles available! We had grandchildren with us but they were welcomed and even got to choose a sweetie. Delivery a little longer get than we had hoped but they came as arranged and efficiently took the old mattress(which was really heavy) away and delivered our lovely new one without problem and whilst looking after our walls and doors. The 30 day guarantee is great for peace of mind. Very happy.

21 July 2022
Unprompted review
Rated 5 out of 5 stars

I was having issues making my purchases…

I was having issues making my purchases online and I called Dreams and a lovely man stayed back late to help navigate me through the orders.

The products are very good quality. The delivery and assembly team were excellent. I will absolutely use Dreams again.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Went food shopping and bought a matress!

Went to the shops, was thinking about a new bed so popped in the and was so impressed with the customer service and information that we ordered a new matress there and then. I arrived on time and it's fantastic, could not be happiery with the whole process.

30 December 2021
Unprompted review

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