Dreams - Liverpool Edge Lane Reviews 

288
TrustScore 4.5 out of 5

4.7

Liverpool Shopping Park, L13 4DL Liverpool, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... See more

Rated 5 out of 5 stars

Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... See more

Rated 5 out of 5 stars

We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... See more

Rated 5 out of 5 stars

Great service from the dream team in liverpool edge lane.!! . Great choices to choose from and great offers .Jennie was fantastic and helpful, defo recommend 👍👍👍


Company details

  1. #44 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #82 of 227 best companies in Bedroom furniture shop
  4. #30 of 84 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Liverpool Shopping Park, L13 4DL, Liverpool, United Kingdom

  • 01514338915

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(288)

14,895 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff in the Liverpool Edge Lane…

The staff in the Liverpool Edge Lane Store were extremely friendly and helpful and we wouldn’t hesitate to go back there again. We struggled at the Speke store basically not receiving any help at all so we left and returned to the Edge Lane store where we found what we were looking for

5 July 2024
Rated 5 out of 5 stars

Lovely sales lady

The lady who served us was amazing so helpful and informative and friendly and so where the rest of the staff would recommend edge lane store. Even the two delivery men where polite and very professional

7 July 2024
Rated 5 out of 5 stars

Dreams Edge Lane

We went to Dreams on Edge Lane and we were greeted by a lovely salesperson (Jen).
She was really informative and made the choosing of our mattress and bed base really easy. No pressure whatsoever.
We would certainly recommend this store.

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Bought a mattress some months ago also…

Bought a mattress some months ago also two pillows which we got half price because they were used in store. The pillows we were told were the best for us. They are actually like bricks and gave us bad neck pain so we do it use them. They won’t refund us as they have been used ironic as we bought them as used £150 wasted. The mattress is different from the one we tested in store it’s much firmer. We complained and dreams sent an independent guy to check it 2 weeks ago. He says there is nothing wrong with the mattress but our complaint is not unusual. The one in the shop may have been softer. No word from dreams.

3 June 2024
Unprompted review
Dreams - Liverpool Edge Lane logo

Reply from Dreams - Liverpool Edge Lane

Good morning Mr Carver,

Thank you for leaving us your review and for speaking with me this morning.

I am sorry that you are experiencing an issue with your mattress and pillows. However, I am glad that during our conversation, we have agreed upon a solution.

I have sent you an email confirming the details of this and look forward to hearing from you in due course.

Should you require any further assistance, please do not hesitate to contact me directly.

Many thanks,

Kishan

Rated 5 out of 5 stars

Dreamy Dreams Experience

Excellent experience at Dreams in Liverpool Edge Lane! Clean and well organised store with really friendly staff, we were both really impressed. Thanks especially to Linda for her great service - 10/10 !

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Returned an item 24 hours after…

Returned an item 24 hours after purchasing. Have been told 3 times in the last 5 weeks the refund has been processed, and still haven't received my refund, I would avoid.

14 March 2024
Unprompted review
Dreams - Liverpool Edge Lane logo

Reply from Dreams - Liverpool Edge Lane

Good afternoon Phil,

Thank you for leaving us your feedback and for speaking with me.

I am terribly sorry to hear that that you are yet to receive your refund.

I am glad that we have brought this matter to resolution but recognise that there are learnings for us to take. I am grateful for your time today.

Many thanks,

Kishan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look