The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... See more
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Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... See more
We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... See more
Great service from the dream team in liverpool edge lane.!! . Great choices to choose from and great offers .Jennie was fantastic and helpful, defo recommend 👍👍👍
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Liverpool Shopping Park, L13 4DL, Liverpool, United Kingdom
- 01514338915
4.7
Excellent
288 reviews
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Helpfu staff and the delivery very…
Helpful staff and the delivery very helpful and took all the mess away
5 April 2024
Excellent service
Amazing service with the lady in the shop and delivery men really helpful
15 March 2024
Staff was brilliant as well as the beds…
Staff was brilliant as well as the beds and mattress! only we faced some difficulties with delivery time.
21 March 2024
A good experience
A good experience, shop nicely planned .Jennifer was a great help in assisting us with our choice
9 March 2024
Dreams on Edge Lane…
We visited Dreams on Edge Lane Liverpool, in dyer need of a new matress. The apprehension was quite high as aware it can end up being an expensive purchase and wanted to make the right choice. We were met perusing the showroom by the lovely Linda who was so wonderful. Her knowledge, was great, explained each one we tried. Was so patient with us going backwards and forwards. Such a lovely person in a sales position no pressure or pulling us one way or another just professional and helpful and know we made the right choice. The quality and choice in the showroom was fantastic. Just sad it will be quite a while until we need a new one!
25 February 2024
Unprompted review
Staff were very friendly and helpful…
Staff were very friendly and helpful were really up-to-date on products range and was helpful in my choices of mattered with in my price range my asstant at your edge lane store was a credit to dreams and deserves s 10 out of 10
23 February 2024
Very good
Very good. Good deal and delivered when they said unlike some other mattress company’s
21 February 2024
Received an excellent service in store…
Received an excellent service in store and delivery
18 February 2024
Staff were very helpful and…
Staff were very helpful and knowledgable in helping us choose the right mattress.
14 February 2024
The delivery was quick
The delivery was quick, they installed the beds and removed all the packeging The beds are very comfortable and I got lots of free bedding, so very happy.
14 February 2024
mattress hunting
Loved the bed that tested what mattress would be ideal for me and the professionalism was superb. Also being allowed to try beds without a time limit
3 February 2024
Liverpool old swan store
Liverpool old swan store, was helped by Jenny, great help shown me the dream sleep bed machine that analyses your sleeping position and matches beds to you, was given a lovely pillow and taken on a tour of suitable beds, was amazing and when I found one I liked I was able to get it reduced in the clearance sale and was given weekend delivery to work around my shifts. Great help great mattresses and a great night's sleep!
20 January 2024
Great customer service can't help…
Great customer service can't help enough. We recommend to family and friends.
31 January 2024
the staff in the shop are really…
the staff in the shop are really helpful, not pushy and they are friendly. the staff in customer service are really helpful and pleasant. the delivery drivers were great very professional, took my bed to a loft room and it was quite difficult but they did it thankyou
31 January 2024
First Class Service
We purchased a bed, mattress and headboard from Dreams. The service in the shop was excellent and the delivery service was also first class. Communication about the delivery was accurate. We will definitely use Dreams again. Indeed this was the third time we had purchased large items from the Edge Lane store.
29 January 2024
Excellent service
Chris and Jake delivered the mattress we ordered from the Dreams shop. They contacted me previously to confirm the date and time of delivery, then contacted me on the day to confirm the time they would deliver the mattress, in fact they delivered it earlier which was really good service. They where extremely professional and smart in their appearance and also wore slip on covers over their shoes to protect the carpets etc. Chris took the mattress upstairs while Jake took the old mattress away
Chris informed us to let the mattress settle before we put the bedding on. They also took away all the packaging. Excellent service.
27 January 2024
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