Dreams - Mansfield Reviews 

191
TrustScore 4.5 out of 5

4.7

Unit 11a Portland Retail Park, NG18 1HA Mansfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited the Mansfield store and really didn’t know where to start looking. Was guided through the whole process by Jo who was brilliant at explaining everything to us. We had the experience to deter... See more

Rated 5 out of 5 stars

Ordered online, chose the delivery date convenient to me. The delivery driver rang an hour or so before to confirm delivery. Easy to assemble bed base. Two under bed drawers are not as deep as my... See more

Rated 5 out of 5 stars

My needs was listened to with my condition and the bed has helped give me better comfortable sleep

Rated 4 out of 5 stars

The showroom experience was great, until the server got confused on the colour choice and when we queried it she made out it was our fault. Delivery service was very efficient but they damaged a new... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 11a Portland Retail Park, NG18 1HA, Mansfield, United Kingdom

  • 01623203315

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

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4.7

All reviews

(191)

14,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

VERY VERY PLEASED the salesman was…

VERY VERY PLEASED the salesman was friendly polite and helpful also the delivery guys, I do believe they were brothers,were also friendly and polite all a credit to your company your service is the best and would recommend to anyone all good 👍👍

30 December 2024
Rated 5 out of 5 stars

Great bed and Mattress.

Hollie was helpful when my and mattress. With asking me the right questions before laying on the machine gets me the right mattress. Hollie was excellent. 10/10.

20 December 2024
Rated 5 out of 5 stars

New mattresses

Was helped in store, staff friendly was explained everything.
Delivery was as stated, was keapt updated by driver, when arrived he explained all.
Mattresses is comfortable and worth every penny. Paid more than normal but best bit was still a lot cheaper as was on sale.

23 November 2024
Rated 4 out of 5 stars

Friendly staff

Very friendly staff . No pushy sales .
All very knowledgeable and was patient and listened to our .needs.
We were Very impressed with the assessment bed.
The mattress we purchased took a while to get used to and we didnt realise when we bought it was much
smaller in depth than our previous one .
The take back of our old mattress service was excellent and well worth the cost .
I purchased a very comfy pillow to which was recommended .

25 October 2024
Rated 3 out of 5 stars

Mattress good but expensive. Offers poor.

Mattress good but expensive. Was extremely unhappy with offers. Lady who served us at the shop was great. Contacted customer support who just told me to cancel order basically. Should have. Could have bought elsewhere much cheaper. Won't visit again.

3 November 2024
Dreams - Mansfield logo

Reply from Dreams - Mansfield

Good afternoon Jackie,

Thank you for leaving us your feedback.

I am sorry to hear that you were unhappy with the offers. However, I am delighted to hear that you were happy with the service in store.

I did try to call you to discuss this matter in more detail but as I was unable to reach you, I have sent you an email and I do hope to hear from you soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

Fantastic service and after care…

The staff were very helpful and knowledgeable and having the Sleepmatch machine enabled me to find the right mattress.
Love my new Tempur mattress and bought at a great discounted price. Can highly recommend the Mansfield store.

1 November 2024
Rated 5 out of 5 stars

Dreams Rochester mattress

Dreams Rochester mattress so comfortable all I can do is 😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴😴

21 September 2024
Rated 5 out of 5 stars

Sleeping Happy!! At last!!

Delivered on time
Friendly helpful drivers
Mattress brilliant!!
Cooler than old memory foam mattress..can fully recommend a dreams mattress combats my hot flushes I now can move over to a cooler spot in the bed and fall back to sleep comfortably.
Husband suffers with sciatica, the mattress has supported his body where needed. We look forward to going to bed now..we hated the old soft, hot mattress.
We have had more sleep with our new dreams mattress thanwe have had for the last five years on the old one!! Result!!!

21 September 2024
Rated 5 out of 5 stars

Polite and friendly staff in the shop

Polite and friendly staff in the shop , and left us alone to browse . They helped when needed .
The delivery team were efficient and on time and kept us fully informed of their arrival time .An altogether easy, efficient experience and the bed is very comfy too!

10 August 2024
Rated 5 out of 5 stars

The salesman at the store was GREAT

The salesman at the store was GREAT! He encouraged us to take our time and try many mattresses! In his words: "I tell my customers buying a mattress is not like buying a loaf of bread off the shelf! They must not just squeeze it, but lay down and try them out!"

Great service from the delivery team also! Really over the top!

4 August 2024
Rated 5 out of 5 stars

After being let dot by another company…

After being let dot by another company we went to Dreams and the staff could not have been more helpful told them what we where looking for showed us the choice and to top it off we had a new bed delivered in under a week Thanks Dreams

29 June 2024

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