Our experience was excellent the assistant Johanne was well versed about all the Tempur mattresses . She wasn't pushy and let us make our own minds up,we ended up having a tempur mattress And 2 pill... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
excellent service, from the lady in the merthyr Tydfil store to the 2 chaps that delivered the new bed into our bedroom (it had been a long day for them and a few hrs more to go, the were cheerful... See more
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were not... See more
I went looking for a new bed in Dreams and was greeted with a friendly welcome. When I chose some possibilities I was helped made an informed decision. All options on purchase and delivery and after s... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Triangle Business Park, CF48 4TQ, Merthyr Tydfil, United Kingdom
- 01685668338
4.8
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff very knowledgeable about…
Friendly staff very knowledgeable about the products they sold.Quick delivery.No problems at all.
19 January 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
mattress too hard not comfortable
20 January 2024
Reply from Dreams - Merthyr Tydfil
Good afternoon Rhys,
Thank you for your feedback.
I am very sorry to hear that you are finding your new mattress to be too firm.
We know that a new mattress does need some time to settle, and this happens with regular use.
I did try to call you but could not reach you. As such, I have sent you an email with some information about our 100-night comfort guarantee.
I hope we can connect on a call soon to discuss this matter in more details.
Many thanks,
Kishan
Excellent customer service in Merthyr store
Excellent customer service offered by Kelly in Merthyr store. Thank you so much for your help, as we were in a hurry and showed us exactly what we asked for.
She had excellent knowledge regarding products, it was very easy to receive advice and buying process was easy.
All staff were welcoming and very polite.
28 December 2023
Unprompted review
very reliable company
very pleased with my bed delivery on time and the delivery drivers very polite and helpful
29 December 2023
Easy and efficient order and delivery.
Easy and efficient order. Delivery on time and without fuss. Old bed collected and taken away.
19 December 2023
Mattress
Very happy with the Dreams store in Merthyr Tydfil. Good service when ordering and with delivery. Very happy with our new mattress.
2 December 2023
Very friendly at the shop
Very friendly at the shop , when delivery arrived same they put it where I wanted it amazing very pleased customer
1 December 2023
Great customer service from leanne
Great customer service from leanne, at merthyr tydfil store. No pressure at all. Very happy with my purchase and 4 free pillows. Fabulous.
24 November 2023
Sleeping assured!
We had a very helpful experience choosing our new mattress, with no pressure and 100% success.
4 November 2023
The helpfulness of the staff.
19 November 2023
Just really comfy
12 November 2023
Great all round experience
Friendly helpful staff who had our needs at the forefront of our purchase. Great all round service from our visit to the store through to delivery and assembly of the bed.
11 November 2023
Excellent service from start to finish…
Excellent service from start to finish and well looked after by the team at dreams.
10 November 2023
Unprompted review
Merthyr Tydfil Service at Dreams
Recently visited the Merthyr Tydfil store and had the pleasure of being served by Kieran - Sleep test done, wander around the various recommended mattresses, however, I ended up buying a Silentnight Ruddington mattress, which wasn't one of the ones on the list! A really nice shopping experience, which lasted 2 hours, was given all the time I wanted to try as many mattresses as I wanted, no hassle at all. Kieran changed mattresses onto different bed bases, which was great and was just very impressed with the service - order placed once I had chosen and delivery timeframe was only 1 week, also impressive. I have had the mattress delivered today, guys didn't take their boots off and kind of dropped the mattress onto the base, not very gentle! So, this is a review of the service in store so far, and I will update the review after some time using my new mattress - looks good though!
25 October 2023
Unprompted review
The service in the shop and the people…
The service in the shop and the people who delivered the item were all professional and helpful
21 October 2023
Excellent service
The gentleman in the store pentrebach merthyr tydfi , was so helpful lots of guidance and advice
The delivery was organized well and delivered on time (if not earlier) a professional , easy experience from start to finish
19 October 2023
Excellent customer service
The customer assistant was excellent. We felt really looked after and given good advice.
16 October 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.