The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... See more
I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... See more
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
- 01205332716
4.8
Excellent
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab excellent experience
Fab excellent experience, Michelle and the team are an asset to your store and dreams
19 October 2024
Professional and knowledgeable sales…
Professional and knowledgeable sales staff.Well appointed showroom with up to date technical expertise.
19 October 2024
Friendly
Friendly, helpful staff with the knowledge to help you choose the right mattress for you.
18 October 2024
Great company to deal with from…
Great company to deal with from purchase to delivery.
Mattress is perfect and we can't wait for our bed frame to come
12 October 2024
Memoryfoam top
Although the mattress has been good for my husband I have not found it good for me. i have found it too hot with the foam top and too hard for me. It is only 2 weeks though so may get used to it.
12 October 2024
Martin and Sam Dreams Bolton
Would highly recommend Dreams Bolton . Want to mention especially employees Martin and Sam. Due to my daughter’s allergies we were looking to exchange the mattress quickly to alleviate symptoms . I was abit apprehensive as I wasn’t sure what the reaction would be from Dreams as the 100 day exchange was very close however I spoke to Martin who immediately put me at ease and told me that he would sort out the problem for us and not to worry. On our return to the shop to make the exchange we met Sam who helped us to make the correct choice and dealt with head office on our behalf to instigate the change quickly and stress free. Both employees afforded us a professional friendly and knowledgeable level of customer service and are a credit to the company .
9 August 2024
Unprompted review
Excellent service arrived on time and…
Excellent service arrived on time and were very friendly. Put the bed up and offered advice
12 September 2024
Very good in store service and advice
excellent service from Dawn at the Middlebrook DREAMS in Bolton, took lots of time helping us choose the right bed and mattress for us.
Only gripe? the guys delivering the items thought it was ok to sling my £2k mattress onto his head and walk it into my home!?! on reading the bluirb , the manufacturers specifically state NOT to do so and to always use 2 persons to carry , as they are extremely heavy and doing so could damage the springs ....there ya go.
10 September 2024
Unprompted review
Delightful Day at Dreams
My mum and I visited the Bolton Middlebrook store recently to enquire about a new single bed and mattress - down-sizing from an old double divan my mum had outgrown after many years. From the moment we entered the store Dawn the sales-person we met, provided great customer service; welcoming and friendly, she knew exactly what to advise and suggest to ensure my mum purchased the right bed and mattress for her needs. The fact that her old bed would get recycled and not added to an ever-growing landfill made the visit that bit more impressive. We were both very happy wth our first visit to this Dreams store. Highly recommended.
18 September 2024
Unprompted review
A great experience from store to delivery.
The member of staff who dealt with my order in store was superb, she helped me to choose the correct mattress for my requirements and then explained clearly the ordering and delivery process. The two young men who delivered the mattress were also superb. They called me to inform me of the delivery time and then called again ten minutes before arriving. Upon arriving they were polite and efficient - new mattress in and old mattress out within minutes. A great experience from store to delivery. Well done to all the staff.
15 September 2024
Satisfied customer
Delivered on time , driver and helper were polite and did a good quick job. They removed their shoes which I thought was very considerate.
15 September 2024
Happy with the mattress the service we…
Happy with the mattress the service we received from the dreams store and the delivery men ,treated my wife and me and our home with respect
15 September 2024
Great service!
From buying in the shop to the delivery, great service and communication. The bed is fab as well!
14 September 2024
New bed
The service at Dreams Middlebrook was outstanding, we purchased a bed last year & were so impressed we took my mother there . They couldn’t do enough for us , from placing the order to delivery the service was amazing.
18 August 2024
Perfect Mattress Found!
The team in store were friendly and knowledgable. Thought your computerised mattress finder was a great idea and it did choose the right mattress for me.
The delivery men were excellent too, forewarnings by fone & text…… friendly and helpful.
And I love my new mattress - ticks every box
31 August 2024
The delivery is very smooth
The delivery is very smooth. The delivery team is so nice, helpful and professional. We haven’t started using the bed but it looks good.
11 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.