The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... See more
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I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... See more
I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... See more
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
- 01205332716
4.8
Excellent
452 reviews
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Fantastic customer service
Fantastic customer service. Friendly, helpful and knowledgeable, Sam went out if his way to advise and meet our needs. The manager was great too. And they even made our dog welcome and offered her a drink and a gravy bone!, Highly recommended.
4 September 2025
Unprompted review
Everything was a dream.
Excellent customer service from choosing the bed to delivery. Wouldn't hesitate to return to Dreams.
30 August 2025
Outstanding customer service experience
At Dreams Middlebrook the service shone bright,
Martin and Saf made the whole thing just right.
With cappuccino in hand and advice so clear,
Mattress shopping turned into fun while here.
No pressure at all, just knowledge and care,
Best value for money was waiting right there.
Sleepmatch worked wonders, it showed me the way,
To the perfect night’s sleep at the end of my day.
30 August 2025
Unprompted review
The best purchase I ever made
The best purchase I ever made. I was assisted by Michelle and she was absolutely amazing. The bed was so easy to set up, I did it myself and the instructions were so clear. Loving my sleep everyday❤️❤️❤️.
19 August 2025
I’d only gone in for a look!
I’d only gone in for a look, but I was so impressed by the salesman (Saf) who helped me that I came out having bought a new bed! He was very knowledgeable and informative, explored various options suitable for my requirements, and gave me time to consider these with no pressure whatsoever. I really appreciated this as pushy salespeople put me off straight away.
16 August 2025
Unprompted review
A dream shopping experience
A very helpful friendly store assistant right through to the delivery driver. There expertise, knowledge and helpfulness made the whole experience easy and enjoyable
11 August 2025
Quality at the right price
The staff member that served me was friendly and extremely helpful. Delivery was on time with regular updates, The Divan I ordered was excellent quality. Do yourself a favour, if you want quality beds / mattresses, shop here
1 August 2025
Delivery team
Delivery team were absolutely brilliant.
Didn't mess about, quick recce and got on with bed assembly. Took them 75 mins to assemble and test/demonstrate both beds.
They cleared up packaging then left.
Both beds now "broken in" and are all we thought they were going to be.
Thankyou soo much.
26 July 2025
Best nights sleep in years !
25 July 2025
Dreams kept us up to date with delivery…
Dreams kept us up to date with delivery dates and times. Delivery was as scheduled. The delivery men were very efficient as they assembled the bed and were very quick and polite.
14 July 2025
Excellent customer service
Friendly and knowledgeable staff. No pressure. Quick delivery and on time. Excellent customer service throughout.
20 July 2025
Very professional from initial visit …
Very professional from initial visit to delivery day.
7 July 2025
great
Very clean and organised store, lovely staff and good quality beds!
15 July 2025
Unprompted review
Great service
Pleasant staff at the store easy process and the guys who delivered this ridiculously heavy mattress went above and beyond, thanks guys
13 July 2025
Very pleasant sales experience…
Very friendly and relaxed atmosphere while making the choice of purchase and served by by someone who certainly knew their products.
27 June 2025
Just absolute perfect sensitive…
Just absolute perfect sensitive customer service. Very highly recommended. Our 2 year old mattress failed and they sorted it straight away. Awesome.
28 June 2025
We went in to Dreams browse
We went in to Dreams to get an idea of what was on offer, the assistant was very polite and made no effort to push us one way or another, he directed us to mattresses that suited us and didn't try to force anything on us, after testing several mattresses we went on to purchase one, although like I said we was only looking, we are very pleased with the mattress that we have chosen.
27 June 2025
Great service from the order to…
Great service from the order to delivery! Absolutely brilliant service ⭐️
20 June 2025
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