Dreams - Middlebrook Reviews 

452
TrustScore 5 out of 5

4.8

Middlebrook Retail Park, BL6 6JA Bolton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... See more

Rated 5 out of 5 stars

I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... See more

Rated 5 out of 5 stars

I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... See more

Rated 5 out of 5 stars

From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom

  • 01205332716

4.8

Excellent

TrustScore 5 out of 5

452 reviews

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4.8

All reviews

(452)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free experience

All staff were really polite and helped through the full process start to finish. They listened to our needs and what we wanted.

Would definitely recommend and use in the future was a very easy experience with no stress involved what so ever.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Great night's sleep

Good advice in shop,time spent listening to my specific back concerns. Delivered within the 2 hour timeslot,the most comfortable mattress I've ever had! Don't want to leave the comfort in the morning.

23 January 2025
Rated 5 out of 5 stars

The sales man was amazing and so…

The sales man was amazing and so helpful we were a little nervous about if the mattress would deliver it did the delivery drivers were lovely helpful they loved a cuppa while they built the bed

would and have recommended Dreams l.

23 January 2025
Rated 5 out of 5 stars

What a dream

What a dream. We’ve had a very agonising 12 months with faulty mattresses from Simba. We chose Dreams to buy a new Mattress.whata different experience. The Staff at Dreams Bolton were fantastic and the Mattress is a real Dream. We are sleeping soundly each night so far and are delighted with our ourchase

19 January 2025
Rated 5 out of 5 stars

Welcomed to the store and did a bed…

Welcomed to the store and did a bed test and guided us around options available. Purchased a tempur (wohoo) and delivery was seamless, kept us informed and the guys were very friendly and efficient. Extremely satisfied with all aspects of the service.

16 January 2025
Rated 5 out of 5 stars

A GREAT EXPERIENCE

From walking into store to actual delivery was a very pleasant experience. No hard sell just lots of good advise from very friendly & helpful staff. When delivery day came, driver rang when only few minutes away. Then when they arrived, before coming into the house all 3 of them placed protective covers over their shoes & showed me their ID. Between them they had set up my new bed exactly where I wanted it in no time at all, taking great care not to scratch or damage anything in the process, & as it was an adjustable bed, then gave me a full demonstration of how everything worked, making sure I was completely satisfied before leaving, having taken all unwanted packaging with them. At all times they were all very respectful & extremely helpful. Would Very highly recommend.

18 October 2024
Rated 5 out of 5 stars

Great experience in the middlebrook…

Great experience in the middlebrook store, we were there over 2 hours and was taken care of every step of the way, we didn't feel pressured to make a purchase and we were offered drinks multiple times and the sales agent checked in on us to see how we were doing and if we had any additional questions

4 January 2025
Unprompted review
Rated 2 out of 5 stars

Great bed but delivery service poor

Great electric bed but the delivery service was very poor. We paid extra for the bed to be installed and a demonstration of the controls - bed installed but the delivery guys were curt and of no help. no demonstration of how to use it so a ridiculous waste of money, not to mention that my mum was upset by the experience.

10 December 2024
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Reply from Dreams - Middlebrook

Good morning Pam,

Thank you for taking the time to leave us your review.

I am truly sorry to hear of the service issues your mother experienced during her delivery.

I have sent you an email as I want to arrange a call with you to gather some additional information and offer my assistance. I look forward to hearing from you soon.

Many thanks,

Kishan

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