Rebecca and Co were very nice and helpful throughout our experience in the store at New Cross. We were taken through the bed machine test and patiently took through virtually all the mattress/... See more
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Rahima was excellent! She clearly explained the differences between mattresses and bed frames, and talked me through adjustable beds. The sleep match machine was very helpful too! Thank you
Edwina was super helpful and even helped keep our 3 year old entertained whilst we found a great mattress!
Laura in the store at New Cross was really helpful in choosing our mattress. We tried out lots of different mattresses having had our lying positions analysed in the sleep match monitor. We even got a... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
New Cross Gate Retail Park, SE14 5UQ, New Cross, United Kingdom
- 02045329248
4.6
Excellent
295 reviews
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Really good service
Really professional service, could not be more happy as u was dealing with knowledge staff
19 October 2024
Exceptional Service
Brilliant staff, seamless in store service and fantastic product.
We bought a mattress from the New Cross branch recently and the experience was perfect!
From the moment we walked in the door and were met by the delightful Casey, who was so attentive and genuine in every aspect of service from cups of tea, mattress computer and different options to suit our needs, it made the whole experience truly memorable.
31 August 2024
Their was a slight delivery issue…
Their was a slight delivery issue however I had a good shopping experience & the bed is great
21 September 2024
Excellent store
Excellent store. Very good products. Love their beds.
14 September 2024
Unprompted review
May use AI-assist with repliesRead more
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Service was good in store but..
Service was good in store, I went into the branch in New Cross. The lady I saw was very attentive. When it came to delivery I had to reschedule and it’s so difficult to get through to anyone. Really dreadful having to wait over 25mins to get through to anyone. Not impressed at all.
15 September 2024
Reply from Dreams - New Cross
Good afternoon Natasha,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am sorry to hear of the service issues you encountered. However, owing to the feedback you provided during our call, we will be able to ensure this is addressed constructively internally.
Many thanks,
Kishan
I ordered my beds and due to unforeseen…
I ordered my beds and due to unforeseen circumstances, I had to reschedule delivery a few times. And each time I moved the delivery date, the team had been very, helpful, understanding and accommodating. I dealt with the New Cross branch. All the staff were so professional and made me feel welcomed and got my specification spot on. I finally received my order and the delivery team where just as friendly, helpful and polite. I love my beds and I had the most restful sleep for a very long time. All the aches and pains have almost disappeared. Brilliant buy. Dreams all the way!
14 September 2024
Brilliant service
Brilliant service, excellent product and a very happy teenager who now likes to spend even more time in bed!
13 September 2024
The person who helped me to look for my…
The person who helped me to look for my bed was very attentive and helpful he asked me would I like a drink straight away as it was a hot day and his customer service was also very good and the delivery man was also polite when assembling my bed.
1 September 2024
Timely
Timely, knowledgeable & efficient service from start to delivery.
Mattress really comfortable.
Will buy my next bed from Dreams.
Thanks
29 August 2024
Your delivery man was very professional…
Your delivery man was very professional and had the bed up and ready in no time I am extremely pleased with my bed and definitely recommend Dreams to other people
10 August 2024
Great experience
From start to finish we had a great service. Erika in dreams at new cross was so helpful and knowledgeable in her role, the delivery was on time and the people who built the bed were very professional. All round great egrvice
9 August 2024
…the bed of dreams
The service that the store gave was excellent and so was the agent who I spoke to over the phone when I place my order and when the delivery came the team were so helpful and pleasant they knew their job
9 August 2024
Good choice/helpful staff/helpful…
Good choice/helpful staff/helpful delivery persons. made recommendations to family who will be in soon.
9 August 2024
From ordering to delivery and more
From ordering to delivery and more
So from sleeps - excellent
1 August 2024
Staff in the store were very friendly
Staff in the store were very friendly, professional and helpful. Showed us the various products in the store. Explained the buying, delivery and return procedure. All very transparent.
The delivery of the mattress was painless. Were kept updated throughout. Delivery guys arrived on time. Were polite and very helpful.
20 July 2024
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