Rebecca and Co were very nice and helpful throughout our experience in the store at New Cross. We were taken through the bed machine test and patiently took through virtually all the mattress/... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rahima was excellent! She clearly explained the differences between mattresses and bed frames, and talked me through adjustable beds. The sleep match machine was very helpful too! Thank you
Edwina was super helpful and even helped keep our 3 year old entertained whilst we found a great mattress!
Laura in the store at New Cross was really helpful in choosing our mattress. We tried out lots of different mattresses having had our lying positions analysed in the sleep match monitor. We even got a... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
New Cross Gate Retail Park, SE14 5UQ, New Cross, United Kingdom
- 02045329248
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
From purchase to delivery it's been a good experience. I've haven't bought a bed in a while, and I was shown all the types of mattresses and frames on offer at the New Cross branch. I'm very happy with my new bed and I've had some the best night's sleep in years. The sales person was great in guiding in my choice.
19 July 2024
Dreams - New Cross store is fantastic! Thank you representative Josh!
Absolutely thrilled with our experience at New Cross Dreams Bed Store, all thanks to Josh! From the moment we walked in, Josh went above and beyond to ensure we found the perfect bed. His knowledge and passion for the products were evident, and he took the time to understand our needs and preferences. He patiently answered all our questions, provided invaluable advice, and made the entire process smooth and enjoyable. Josh’s exceptional customer service and dedication truly set him apart. We couldn't be happier with our purchase and the outstanding service we received. Highly recommend Josh and Dreams Bed Store team!
5 July 2024
Unprompted review
Great all round
Great all round.
Delivery guys were polite and respected your property.
Been sleeping well from day one hubby built the bed.
22 June 2024
GREAT CUSTOMER SERVICE
We had a great customer experience when we went into Dreams in New Cross, we were greeted by a very friendly sale assistant who was very knowledgeable and helped us pick the perfect mattress for us
26 May 2024
Polite and friendly staff had patience…
Polite and friendly staff had patience with explaining the bed and different mattress
6 May 2024
Helpful sales assistance
Helpful sales assistance, as we are not sure of what to get. He was patient and walk around showing us the different beds, mattresses and offers.
6 April 2024
Excellent store and a great experience.
Excellent store. Staff were polite friendly and professional. They made my successful bed shopping experience a pleasure. Special shout out to store manage Erika who did an exceptional job!
1 April 2024
Unprompted review
Staff were very knowledgeable and made…
Staff were very knowledgeable and made sure I was making the right choice. Good variety of mattresses to try
19 March 2024
Unprompted review
Experienced and very good
The men who brought the bed and mattress were very experienced and they assembled the bed in no time.
28 February 2024
Great service
Great service, friendly and efficient staff. I was able to get the right mattress for me with ease using their Sleepmatch machine.
2 March 2024
Unprompted review
Kai at New Cross inn was brilliant
Kai at New Cross inn was brilliant, really knowledgable about all things beds and helped us buy the best things for us based on our wants!
29 February 2024
Unprompted review
Respect
From the moment we entered the shop the service was good, we received a warm welcome and treated with respect, excellent service from member of staff.
23 February 2024
Went to New Cross shop for a new mattress..
Went to New Cross shop for a new mattress ,
Erika offered us drinks upon arrival,
Walked us through the types of mattresses and explained the difference between then.
Sorted out the one we wanted and went through the order process very easy.
Delivery date completed and removal of old mattress.
Very happy with the service given.....
Happy Customer....
20 February 2024
Very pleased with my new bed
I’m very pleased with my new bed, it is very comfortable.
Delivery was on time, and the delivery team kept me informed and put the bed together perfectly.
They took away my old bed and all the packaging, could not have been better.
26 January 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.