Rebecca and Co were very nice and helpful throughout our experience in the store at New Cross. We were taken through the bed machine test and patiently took through virtually all the mattress/... See more
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Rahima was excellent! She clearly explained the differences between mattresses and bed frames, and talked me through adjustable beds. The sleep match machine was very helpful too! Thank you
Edwina was super helpful and even helped keep our 3 year old entertained whilst we found a great mattress!
Laura in the store at New Cross was really helpful in choosing our mattress. We tried out lots of different mattresses having had our lying positions analysed in the sleep match monitor. We even got a... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
New Cross Gate Retail Park, SE14 5UQ, New Cross, United Kingdom
- 02045329248
4.6
Excellent
295 reviews
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Delivery was on tin and professional
Delivery was on tin and professional. Double check the height you have ordered if you are short. The bed may be too tall For you and it will be difficult to get In-N-Out of the bed safely.
21 January 2024
Very Good service Thank you.
21 January 2024
Great service and excellent products
Everyone i spoke to in the process has been polite and efficient.
The delivery was on time.
The products are all as described apart from the quilt which i have returned easily.
The bed is super comfy!!!
30 December 2023
Best sleep on dreams beds.
Operatives at the store was knowledgeable and patient they answered your questions. My bed arrived on time, my bed is nice and comfortable with lots of storage space underneath. I love my bed.
5 January 2024
Delivered on time
Delivered on time. The delivery men were very pleasant and polite. Very respectful of my property.
5 January 2024
Brilliant!!
Absolutely brilliant and efficient service. Extremely helpful and polite delivery men.
Thank you I am very pleased.
21 December 2023
Great staff / quality and sleep.
19 November 2023
Lovely comfy bed did not wait long fast…
Lovely comfy bed did not wait long fast delivery as well
17 November 2023
Service in the new cross store was…
Service in the new cross store was fantastic, Ericka the sales assistant was very helpful and looked after me very good
7 November 2023
Unprompted review
Amazing delivery service
Knowledgeable manager helped with purchase at the New Cross Gate store.
Amazing service from the delivery men. Good communication before arriving. Took their shoes off before being asked and carried both mattresses upstairs to the bedrooms.
Thank you Dreams
11 November 2023
Good comfy mattress and easy to bring…
Good comfy mattress and easy to bring with as it can be rolled. Shop service is good as well. If the price can be cheaper, it will be Five star overall.
21 October 2023
First class and friendly service and…
First class and friendly service and knowledge in choosing bed
delivery and taking away smooth and pleasant.
Very happy with bed!
Rodney Hedley customer
21 October 2023
Excellent product
Very good bed and service. Very comfy worth the price
Thank you very much indeed
Xxx
14 October 2023
Dreams New Cross - Recommended by SE13 resident
I arrived 30mins before closing time hoping just to quickly test a mattress I had seen on the company website, to be certain it was right for me. The staff, Gina especially, could not have been more helpful and informative, and stayed slightly later than closing time to help me complete my purchase and delivery plan on the spot.
10 October 2023
Unprompted review
Knowledgeable, friendly and efficient
Was a friendly, efficient and knowledgeable experience from start to finish.
I was kept up to date at all times and the delivery guys went above and beyond to help me.
Highly recommended.
30 September 2023
Best service and product
All the team, from staff in the shop (specially Nandita, who made sure I had the right product for my needs, even though I went back to the shop few times with questions and changes) to installers were amazing, really helpful and an amazing job for a good price. I will definitely recommend.
7 September 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The bed frame slabs are shown even with…
The bed frame slabs are shown even with the mattress on.
17 August 2023
Reply from Dreams - New Cross
Good afternoon,
Thank you for taking the time to leave your review, and for speaking to me over the phone just now. I look forward to finding a resolution to this issue soon.
Kind regards,
Simon
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