We had such a lovely guy called Cameron help us during our visit. He was really helpful without being imposing, helped us with the sleep match and even gave us a drink while we wandered around, as we... See more
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See what reviewers are saying
We had a look around at all the different types of beds saw the one we really liked ,meet a very nice lady who helped us with our choice she was very patient
Brilliant service from Sam & Dave,they were very polite and assembled our bed very efficiently. They protected our carpet by wearing shoe covers. The guys arrived on time and when leaving they tid... See more
What a wonderful company to do business with. A wonderful women called Ema in the Nottingham store helped us pick a great mattress. No pressure just sheer professionalism. Delivered promptly. There wa... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Castle Meadow Retail Park, NG7 1GX, Nottingham, United Kingdom
- 01156784044
4.9
Excellent
293 reviews
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We had too lovely guys that put the bed…
We had too lovely guys that put the bed together.. bed is so comfy. :-)
9 December 2023
Delightful staff
19 November 2023
I loved trying out the sleepmatch…
I loved trying out the sleepmatch machine is store.
23 November 2023
Unprompted review
Staff in shop were excellent and very…
Staff in shop were excellent and very friendly, professional and helpful.
Delivery guys communicated well in advance, arrived as scheduled, very polite, respectful of my property and very helpful
25 November 2023
Great service and quick delivery service
24 November 2023
The in store staff member Cameron was…
The in store staff member Cameron was very helpful from the time we entered the store to completing our purchase. Our bed was delivered on time and the delivery team were very courteous and professional during the delivery process which took very little time.
17 November 2023
Friendly and knowledgeable staff
Friendly and knowledgeable staff, easy ordering, delivered fast and as promised.
4 November 2023
The Matilda mattress I bought is very…
The Matilda mattress I bought is very good I bought a pillow at the same time pity I didn’t ask the price it was £149 which I thought was over the top thank you
27 October 2023
Really happy with my mattress
Really happy with my mattress. I only went in to browse - ended up buying one straight away . Staff very knowledgable - I described what I wanted and was pointed towards the mattress I then bought.
Delivery gave a small window which didn’t leave me waiting in all day - they arrived bang on time. I forgot to take the recycle bag away and castle marina staff sorted this from their end after a call so that the delivery men could take away my old mattress safely as per their hygiene policy.
I’m so happy with it - I have had problems getting to sleep for ages and now I go out like a light - fabulous mattress - well worth spending up and as this mattress had £400 off in the sale which was brilliant - can’t fault the product, sales staff or delivery - really pleased.
20 October 2023
Great purchase for good quality Bed
Amazing sales guy, really helped us to take decisions for the purchase for Bed!
1 October 2023
The staff were very friendly and…
The staff were very friendly and knowledgeable and helped me find my perfect mattress!
Good value for money and very efficient delivery time frame.
Would definitely recommend Dreams to anyone looking to purchase a mattress.
25 September 2023
Very efficient service
Great price Great advice from salespeople but not tooo pushy.
Efficient delivery
2 October 2023
Excellent service and so happy with our…
Excellent service and so happy with our purchase
27 September 2023
A really well-organised store and an…
A really well-organised store and an easy customer experience. Very knowledgeable staff make sure you get the bed and mattress that suits your needs. Delivery was on time and all due care taken.
9 September 2023
Great sales guy
Sales guy was very helpful and did all he could to make process good. Delivery is quick turn around.
2 September 2023
Friendly staff
Friendly staff, quick delivery by good and tidy delivery representatives
24 August 2023
May use AI-assist with repliesRead more
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The salesman lied to us
The salesman assured us that it would fit up the stairs, when we described the access to him. When it arrived and wouldn't fit, he blamed us! He was argumentative and rude! I complained about this to their customer services department. They are not customer focused, nor do they offer any service; they just ignore you! So I complained to their CEO, Jonathan Hirst. Guess what!? Nothing! I will never, ever go anywhere near that place again! Never!
3 June 2023
Unprompted review
Reply from Dreams - Nottingham Castle Marina
Good afternoon,
Thank you for taking the time to leave us your feedback.
I am truly sorry for the issues you have experienced in relation to your order.
I am glad that we could speak today to discuss your order in more detail and address the outstanding matters.
Should you require any assistance in the future, please do not hesitate to contact me.
Many thanks,
Kishan
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