We had such a lovely guy called Cameron help us during our visit. He was really helpful without being imposing, helped us with the sleep match and even gave us a drink while we wandered around, as we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a look around at all the different types of beds saw the one we really liked ,meet a very nice lady who helped us with our choice she was very patient
Brilliant service from Sam & Dave,they were very polite and assembled our bed very efficiently. They protected our carpet by wearing shoe covers. The guys arrived on time and when leaving they tid... See more
What a wonderful company to do business with. A wonderful women called Ema in the Nottingham store helped us pick a great mattress. No pressure just sheer professionalism. Delivered promptly. There wa... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Castle Meadow Retail Park, NG7 1GX, Nottingham, United Kingdom
- 01156784044
4.9
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
We couldn't be happier with the purchase of our mattresses.
They are wonderful and firm. Fantastic.
We felt like special customers with the service provided to us at the Store, especially the employee Emma.
Thank you very much.
13 March 2024
Very helpful and a very pleasant lady
Very helpful and a very pleasant lady. Made it a nice experience.
12 March 2024
Unprompted review
Helpful staff
Helpful staff, couldn’t do enough for you. Gave me as much time as I needed to choose the right one for me
9 March 2024
Straightforward and helpful staff
3 March 2024
Denier Nottingham Marina
Denier of the Nottingham Marina shop was very helpful and very knowledgeable about the products and was able to give us sound advice on our sleep needs.
The delivery team were polite, used overshoes in the house and happily removed our old mattress and set up the new one with no problems at all.
7 January 2024
Happy customer returns again.
We’ve bought beds from here over the past 17 years and I’m pleased to say their reliability’s not changed. Highly recommend both the shop and delivery staff.
24 February 2024
All went very smoothly the delivery…
All went very smoothly the delivery team where really helpful and good nothing was to much trouble for them very happy 👍
9 February 2024
I’m a proud owner of a lovely new mattress
Mattress came at expected time brought by 2 gentlemen who were polite ,efficient and helpful , taking the old mattress away as arranged.
3 February 2024
Delivered bed at the time promised
Delivered bed at the time promised. Both men very polite and helpful. Bed assembled and packaging removed. Bed as described.
2 February 2024
Delivery of our new mattress
Delivery of our new mattress, was perfect. Polite/Friendly and shoes taken off, before entry to our house by the two delivery men. The mattress comfort is great, giving us good night's of sleep.
27 January 2024
Very good service & quality of bed
23 January 2024
A pleasure to buy from.
Buying my new single mattress was very easy. I walked into the showroom, I was greeted at the door by Amanda, who offered me her arm to assist my walk to her desk where she helped me into a seat. she was very thoughtful to understand my disability immediately.
She helped me to decide which product would be most useful and assisted my walk to try the mattress for comfort. She explained the delivery process fully and made my buying process an easy and pleasant experience. A lovely young girl who put me at my ease throughout with no hard sell, just understanding of my needs.
The two delivery men arrived on time, wrapped the old mattress for disposal and placed the new mattress on my bed making the whole delivery very quick and easy. The mattress is superb.
From walking into the store to greeting the delivery men was a smooth, easy and pleasant experience.
Total understanding of my physical disability throughout and I would recommend Dreams to anyone.
26 January 2024
Brilliant mattress and sleeping do well
19 January 2024
My Dreams Experience
From the moment I entered the store, I knew I was in good hands! My aunt said if I wanted to buy beds or mattresses to go to Dreams. She wasn't wrong. Both staff and products were excellent. Amanda was a gem!
30 December 2023
Unprompted review
When we received our new mattress the…
When we received our new mattress the delivery guys were friendly and helpful, couldn’t have done more. Amazing first experience and I will definitely be using them again in the future.
16 December 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Aspects of the service are illusory
As we are two pensioners we deliberately paid for a bed assembly service. When the bed was delivered the crew wouldn’t assemble it as they were worried about parking( despite us advising in advance) so we had to do it - and no refund to date of the assembly fee
14 December 2023
Reply from Dreams - Nottingham Castle Marina
Good morning Anthony
Thank you for taking the time to speak to me today. I am sorry for the issues you have had with your assembly.
I can confirm that during our conversation, we have come to a resolution which I hope you feel is acceptable.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.