Dreams - Oldham Reviews 

293
TrustScore 5 out of 5

4.9

Unit 17A Elk Mill, OL2 5HX Oldham, GB


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Rated 5 out of 5 stars

Reception at the shop in Elk Mill, Royton was professional and friendly. A "hello", quick chat then left alone to browse. Taken through the bed machine to calibrate a short list and then a very easy o... See more

Rated 5 out of 5 stars

We attended the store Oldham Elkmill and Sue and the team were great! So approachable and was attentive in helping us with our order. This is the second bed we have bought from Dreams as we needed to... See more

Rated 3 out of 5 stars

We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness. Also we didn't realise how quickly the s... See more

Company replied

Rated 5 out of 5 stars

From walking into the store to delivery, Dreams offers an excellent service. Without exception, the team is friendly, helpful, and knowledgeable of the range of products. There is plenty of choice at... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 17A Elk Mill, OL2 5HX, Oldham, United Kingdom

  • 01615214230

4.9

Excellent

TrustScore 5 out of 5

293 reviews

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4.9

All reviews

(293)

13,450 reviews in the last 12 months

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Rated 3 out of 5 stars

We weren't told that the material was cooling …

We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness.
Also we didn't realise how quickly the surface would become dented by hip pressure. This was obvious after the first night!
UPDATE
We were pleased with the response from Kishan at Dreams and the offer to replace one or both mattresses we bought. We are still deciding whether to take up the offer.

29 November 2024
Dreams - Oldham logo

Reply from Dreams - Oldham

Good afternoon Sheila,

Thank you for leaving us your feedback and for speaking with me today.

I am sorry that you are finding the mattress to be too cool and that there are impressions that form on the mattress.

Following our conversation today, we will continue to be available to assist you if you do decide that you wish to exchange your mattress. Please do not hesitate to send us an email if you do have any questions or queries, either now, or in the future.

Many thanks,

Kishan

Rated 5 out of 5 stars

They listen to what you want to buy.

Great sales team found what we required within our budget, listened to what we needed with no hard selling tactics so their knowledgable pleasant manner was rewarded. The young lady sales assistant had started work at Dreams that week and was a delightful person, assisted by the manager. We took our time choosing, bought two beds, they are so comfortable

23 October 2024
Rated 5 out of 5 stars

Great service

Great service by knowledgeable, friendly staff when purchasing a new mattress. All information re cost, guarantee, delivery confirmed clearly before any payment taken. Delivery service great. Delivered as arranged by helpful, friendly staff.

22 November 2024
Rated 5 out of 5 stars

Staff very knowledgeable

Staff very knowledgeable , pleasant and helpful, not pushy and courteous.
Kathryn didn’t pressure me to buy but let me decide after giving me all the information I needed to make a informed decision.
Thanks

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Went into Dreams Oldham store with my…

Went into Dreams Oldham store with my son. The staff were all eating food at the desks the shop stunk of greasy chicken. All the staff and the manageress sat there stuffing their face. It was disgusting

14 October 2024
Unprompted review
Dreams - Oldham logo

Reply from Dreams - Oldham

Good Afternoon Beryl,

Thank you for taking the time to leave your review. I am sorry to hear that. I have requested more information from you so that we can discuss this further.

Kind Regards,

Simon

Rated 5 out of 5 stars

Very helpful staff

All the staff at Dreams were friendly, Alex was the colleague that helped me from my first visit when I didn't know what I wanted to ordering my new bed. He was able to answer all my questions and helped me pick the best bed base that would fit.

15 September 2024
Unprompted review

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