Raymond at the Orpington store was very friendly and helpful, he listened to what we were looking for and came with great recommendations of mattresses for us to try. We were offered pillows to try th... See more
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Lovely welcome by all the staff. They weren't invasive but were there to answer questions as we browsed. Very polite and expedituos completion
Had a smashing visit to Dreams Orpington, was calm relaxed and informative , your team member Philip introduced us to your sleep match machine , where we were able to chose a perfect mattress and p... See more
Excellent service from start to finish from dreams. The sales assistant in the shop was helpful and gave good advice. We could take our time looking and deciding what we liked with out being pres... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Spring Vale Retail Park, BR5 3SG, Orpington, United Kingdom
- 02045329701
4.7
Excellent
186 reviews
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Great bed ,even better sleep
Consultant was great, very knowledgeable. Service was fab from start to finish. Very happy with the bed we chose. Even the delivery guys that brought it and put it together were top notch!
23 November 2023
Friendly an knowledgeable staff new mattress
Friendly an knowledgeable staff, good selection of products
2 December 2023
Experience of buying very good ..
Experience of buying very good ... but dont think the mattress suits my body ... I have lost two stone in weight and my bones are feeling the springs every time I move ...
My fault entirely .. should have taken more time to choose ..
Delivery men exemplary...
25 November 2023
Delivery men were polite and helpful.
11 November 2023
The bed is excellent..I feel like a…
The bed is excellent..I feel like a queen sleeping in this bed. The gentleman that delivered and assembled the bed where excellent..
11 November 2023
Excellent service from start to finish
Excellent service from start to finish, I would highly recommend them, everything went so smoothly, amazing.
3 November 2023
Fantastic service at Dreams.
27 October 2023
Therapur ActiGel Glacier Motion 4600 75x200cm
The sales representative was very helpful, explained the different options for my particular needs and made the whole buying experience easy and relatively straight forward.
28 October 2023
Lee was really helpful
Lee was really helpful and knowledgeable in the store helping us to chose the right bed. Delivery was also very good with friendly driver who arrived on time and delivered bed taking care whilst they took it upstairs.
Overall great non pressurised experience, definitely recommend this branch of Dreams.
27 October 2023
My best bed.
Previously I had brought a mattress to add to my existing base, it was a nice mattress But air was heavy so I went to Dreams to look at what was available and found the right mattress and base for me. I would recommend Dreams they spent time helping me to find my new bed.
27 October 2023
Great service from start to finish
27 October 2023
We were made very welcome
We were made very welcome, had a deducted assistant who answered all questions fully and was most helpful
14 September 2023
Unprompted review
Fast friendly delivery and the mattress…
Fast friendly delivery and the mattress is so comfortable thank u Dreams
16 August 2023
Helpful customer service and a perfect…
Helpful customer service and a perfect mattress at a good price
27 July 2023
Plenty of choiced good quality delivery was very quick and delivery men very polite
Very reasonable prices and good quality beds
21 July 2023
Delivery of Bed
Delivery men arrived on time, were very pleasant and efficient, gave clear instructions.
7 July 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
you failed to notify me prior to delivering the bed.
you failed to notify me prior to your delivery team calling at my house very early in the morning.Your email to confirm delivery was in fact received after the bed was deliverd!
20 June 2023
Reply from Dreams - Orpington
Good morning Mr Tata,
Thank you for taking the time to leave your review. I am sorry to hear about the issues with your delivery. Customer's receive a text message the day before delivery with a 2-hour timeslot, however I can see that we do not have a mobile contact number on your order.
As I have been unable to get through to you by phone, I have emailed you to discuss this further. I look forward to hearing from you.
Kind regards,
Simon
Swift delivery
Swift delivery, came on time, well packaged and delivery guy was friendly and delivered the bed straight inside as I know the parking is a bit far from the house, thank you
15 June 2023
I would like to praise the two lads who…
I would like to praise the two lads who delivered my mattress they were first class
9 June 2023
Unprompted review
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