Raymond at the Orpington store was very friendly and helpful, he listened to what we were looking for and came with great recommendations of mattresses for us to try. We were offered pillows to try th... See more
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Lovely welcome by all the staff. They weren't invasive but were there to answer questions as we browsed. Very polite and expedituos completion
Had a smashing visit to Dreams Orpington, was calm relaxed and informative , your team member Philip introduced us to your sleep match machine , where we were able to chose a perfect mattress and p... See more
Excellent service from start to finish from dreams. The sales assistant in the shop was helpful and gave good advice. We could take our time looking and deciding what we liked with out being pres... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Spring Vale Retail Park, BR5 3SG, Orpington, United Kingdom
- 02045329701
4.7
Excellent
186 reviews
Asks customers to review
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The assistants in the shop was really…
The assistants in the shop was really helpful and the delivery came on time I was able to pick my own delivery date and the bed is really comfortable
2 June 2023
Delivery on time goods reached us in…
Delivery on time goods reached us in good nick. But delivery folk never took all packaging away as promised by the showroom.
5 May 2023
experienced professional service
25 May 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Visited your Orpington Store this…
Visited your Orpington Store this afternoon to look for a mattress.Both myself and my husband walked the full length of the store looking at the mattresses and we walked back to the front of the store.No member of staff even acknowledged us,disgraceful service. I think customer service training needed here.Previously a Dreams customer never again if this is the service you offer.Very disappointed customer.Bought from Bensons next door instead,excellent service there.
5 May 2023
Unprompted review
Reply from Dreams - Orpington
Good afternoon Christine,
Thank you for taking the time to leave us your review.
I am terribly sorry to hear that you were not acknowledged during your visit to your local store.
In order to gather some additional information, I have sent you an email and do hope to hear from you soon.
Many thanks,
Kishan
Excellent service from knowledgeable…
Excellent service from knowledgeable professional sales team. Not rushed.
Allowed to test all mattresses.
Adjustments made for me as I am disabled.
28 April 2023
Excellent service and products.
26 April 2023
Very pleased with purchase
Great advice, not pushy sales, straight forward purchase, delivery excellent.
Love the bed. Very comfortable and great for storage.
20 April 2023
Company and staff were great and most…
Company and staff were great and most helpful when dealing with any inquiries about my bed
26 February 2023
Efficient and professional service from…
Efficient and professional service from the ordering to the delivery stages. Friendly and helpful personnel. Thank you
7 February 2023
Very informative staff willing to help…
Very informative staff willing to help and spend time with us to understand all the options available. No pressure sales and got a nice coffee and chat while we made up our minds
8 February 2023
Excellent experience in purchasing a mattress
The sales person at the store was very friendly and knowledgeable and that helped us to choose the right mattress. The quality of the mattress is excellent.
The mattress was delivered without any issues.
11 February 2023
Super comfy!
Great website. Helpful assistant in shop and quick delivery as item in stock.
2 months in. 10yo daughter really likes it. Super comfy.
28 January 2023
Lovely beds and mattresses
Lovely beds and mattresses. Delivery guys were friendly and very quick with the assembly. Thank you.
13 December 2022
Poor Bed Manufacture
The bed drawer was rubbish and fell apart on first use. My review to Dreams was ignored and I had no response. Equally rubbish.
12 October 2022
Unprompted review
Reply from Dreams - Orpington
Dear Eric
Thank you for taking the time to speak with me today. I am happy to confirm that we have a new half base coming out to you on the PM of 11th November.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
The deleivery team were puntucal
The deleivery team were puntucal, professional and freiendly. They shared good information about the product and how to care for it. I was very pleased that they were prompt and considerate
12 October 2022
Unprompted review
This is my first visit at dreams .Certainly not the lost time.
This is my first visit at dreams .It was an awesome experience.Lovely products .with a wonderful staff.I couldn’t walk out without do some shopping Therefore went from eye shopping to hand shopping
29 September 2022
Unprompted review
Refused to give refund
Refused to give refund. We ordered a mattress on the 5th September. We cancelled the order on the 12th. They refuse to refund us our money and continue to send emails and text messages telling us of the delivery date and how the mattress will be delivered to us regardless. Absolutely ridiculous. Employees also manipulated the receipt. We bought a bed mattress protector, which they wrote down as us buying insurance (probably to get a higher commission). Disgusting behaviour from staff when we tried to address this, patronising and argumentative.
5 September 2022
Unprompted review
Reply from Dreams - Orpington
Dear Mr Wu
Thank you for taking the time to speak to me today. I am sorry for the issues you have had with your order.
I can confirm that after our conversation, your order has been cancelled in full, and you will get a full refund of your monies paid.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Great service
3 September 2022
Unprompted review
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