Our experience was seamless. We had done our research, but your employee, Chris, was excellent and helped us to identify the bed we needed and within 20 minutes we had bought the bed and left. Custome... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were greeted by Jo, a lovely lady and was extremely helpful, she explained all the information, Including the computer bed which advises which bed is best for each individual. Needless to say we c... See more
I was. Very impressed with the service very professional Alex’s was very attentive and extremely knowledgeable let us take and make our decisions with ease we didn’t find him pushy at all which was ve... See more
The young lady was an absolute delight, nothing was to much trouble for and she guided us through the purchase with a lovely smile and attitude. 10/10 from Us Mr & Mrs Chappell Thank you.
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wessex Gate East Retail Park, BH15 3TF, Poole, United Kingdom
- 01202122284
4.8
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The young lady was an absolute delight
The young lady was an absolute delight, nothing was to much trouble for and she guided us through the purchase with a lovely smile and attitude. 10/10 from
Us Mr & Mrs Chappell
Thank you.
4 September 2026
Our experience was seamless
Our experience was seamless. We had done our research, but your employee, Chris, was excellent and helped us to identify the bed we needed and within 20 minutes we had bought the bed and left. Customer service was our standing and the products were all displayed with purpose. It was a thoroughly positive experience. This was the Poole branch.
4 September 2026
Quick friendly service at Poole branch…
Quick friendly service at Poole branch with no pressure
4 September 2026
Unprompted review
We were greeted by Jo
We were greeted by Jo, a lovely lady and was extremely helpful, she explained all the information,
Including the computer bed which advises which bed is best for each individual. Needless to say we chose our new bed with every confidence.
3 September 2026
Great service
3 September 2026
New bed
I was. Very impressed with the service very professional Alex’s was very attentive and extremely knowledgeable let us take and make our decisions with ease we didn’t find him pushy at all which was very good
30 August 2026
Great customer service
Great customer service - knowledgeable and helpful. We found exactly the right mattress.
28 August 2026
Great service and product. (Sofabed).
Excellent service received when Dreams delivered our sofabed. Delivered on agreed date as arranged. Delivery men assembled the sofabed and took away the packaging. Very pleased with the service received.
Sofabed also really good quality and good value for money. Looks fab. Very comfy as a sofa. OK as a bed but meets our needs as will be mainly used as a sofa, only occasionally as a bed.
5 July 2026
Good service all the way through the…
Good service all the way through the buying and delivery process.
27 June 2026
Excellent service from purchase through…
Excellent service from purchase through to delivery.
26 June 2026
Right from the start in store to…
Right from the start in store to delivery the customer service was superb. Kept informed about the delivery. Would highly recommend.
30 May 2026
Amazing experience had to wake a couple…
Amazing experience had to wake a couple of weeks, but the guys put the bed together.. fab !
24 May 2026
Tempur Pro Air Plus lovely
We love our new bed from Dreams. We had Tempur Pro Air Plus and Tempur pillows. They are lovely and bed is so comfortable. The only issue we had was, the shop Assistant gave us wrong size mattress protector and we didn't realise until 2 weeks later when the bed arrived, and my wife was just about to put it on the mattress. The assistant also partially charged me for "Room of your choice" when I shouldn't as this was free as I had my bed assembled. I did get a refund from Dreams afterwards.
19 May 2026
Discounted product as last of stock
Discounted product as last of stock, helpful delivery guys. Long waiting list for delivery.
3 April 2026
The sale was dealt with in a friendly…
The sale was dealt with in a friendly snd efficient manner, and the delivery was similar.
23 May 2026
Two great lads did the delivery
Two great lads did the delivery, very polite and extremely helpful. So far so good with the quality of sleep.8
22 May 2026
Fantastic staff at poole....very
Fantastic staff at poole....very. helpful and know the product.
16 May 2026
Perfect
Perfect. Staff were so helpful a did not recommend most expensive. Took their mattress test and they helpedme find the perfect mattress. Like sleeping on a cloud now
10 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.