Our experience was seamless. We had done our research, but your employee, Chris, was excellent and helped us to identify the bed we needed and within 20 minutes we had bought the bed and left. Custome... See more
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We were greeted by Jo, a lovely lady and was extremely helpful, she explained all the information, Including the computer bed which advises which bed is best for each individual. Needless to say we c... See more
I was. Very impressed with the service very professional Alex’s was very attentive and extremely knowledgeable let us take and make our decisions with ease we didn’t find him pushy at all which was ve... See more
The young lady was an absolute delight, nothing was to much trouble for and she guided us through the purchase with a lovely smile and attitude. 10/10 from Us Mr & Mrs Chappell Thank you.
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wessex Gate East Retail Park, BH15 3TF, Poole, United Kingdom
- 01202122284
4.8
Excellent
295 reviews
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Lovely experience
VERY FRIENDLY AND WELCOMING ATMOSPHERE. I LOVED TO SEE THAT WE COULD CUSTOMISE THE BED ACCORDING TO OUR NEEDS. EXTRA OFFERS LIKE PILLOWS AND DISCOUNTS WERE GREAT!
12 October 2025
Unprompted review
No bad bits
The service in the store and the boys who brought the bed and built it were all absolutely fantastic
3 October 2025
Told of an arrival time which was…
Told of an arrival time which was brilliant. Very helpful and polite delivery staff.
20 September 2025
We didn’t realise how uncomfortable our bed was till we got our new bed
The whole experience was fantastic
20 September 2025
Excellent service
Excellent service in store. Delivery arrangements and notifications worked well. Very good delivery staff
13 September 2025
Unprompted review
We were pleased with the service in…
We were pleased with the service in store and delivery went smoothly.
31 August 2025
Great Visit
We were welcomed as soon as we entered and offered help, but were happy to give us plenty of time to wander around and look at mattresses first. And then when we did need help there was someone easily available who was very knowledgeable and accommodating. And we got offered teas and coffees!
30 August 2025
We were given great advice
We were given great advice by Hannah in the Poole store. Made making our decision of which mattress to choose easy.
10 August 2025
Unprompted review
The men that delivered the bed did a…
The men that delivered the bed did a very good job so quick and no mess at all very polite
14 August 2025
Couldn’t be more pleased with my…
Couldn’t be more pleased with my Harrison Spinks Masters Guild Mattress, just soo Comfy n slept so well since delivered. Very Cheery considerate delivery men too. Very happy with whole process, thank you.
25 July 2025
A great bed and mattress at a good…
A great bed and mattress at a good price. Only 4 star because of slight carelessness and damage to my wall when it was installed.
25 July 2025
Outstanding Mattress
Very happy to review my new mattress which despite being in the cheaper range is so comfortable
Worth every penny
20 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Used the 'sleep machine' to work out…
Used the 'sleep machine' to work out the best mattress we needed, bought a very expensive mattress based on it's recommendations, 2 weeks in and the worst sleep we've experienced, uncomfortable and bad backs...
19 July 2025
Reply from Dreams - Poole
Good afternoon Michael,
Thank you fore your recent review.
I am sorry to hear you are finding your mattress uncomfortable.
I have sent you an email to discuss this further and look forward to your response.
Kind Regards,
Wayne
Finally a solid night's sleep
Followed guidance from Dreams representative, alongside computer sleep position test and now often sleep through the night and not waking in pain. Thank you.
19 July 2025
The mattress is great
The mattress is great. Slept so much better on it than my old worn out one. Waking up a lot less through the night. Definitely happy with my purchase
7 July 2025
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