The sales person Claire was polite and knowledgeable about the product offered once we had completed the assessment on the Dreams bed . She guided my wife mainly to the product that would suit her as... See more
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Kevin was very knowledgeable about the different styles of bed bases. We were offered water. We finally homed in on one style and bought it. Very good delivery timescale including assembly and takin... See more
We were shopping to swap our mattress in the Reading store and Will was so helpful! He had a lot of knowledge and was able to advise us based on what we have and what our problems were. Would definite... See more
Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer... See more
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Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brunel Retail Park, RG2 0HS, Reading, United Kingdom
- 01182068447
4.8
Excellent
314 reviews
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My comments for purchasing Dreams bed in Dreams-Reading...
1. The staff in the shop, Sam and Riska, were very helpful, and my buying was easy and quick.
2. The delivery men provided good time slots, quick installation, and tidy work.
3. I am an old customer of the Dreams, as before, I am happy with the quality of the products.
4. I feel comfortable in that Dreams shop in Reading.
1 February 2025
Every step of the way to the purchase…
Every step of the way to the purchase of our new bed went smoothly.
26 January 2025
Only had mattress a week so no problem…
Only had mattress a week so no problem at moment delivery men great and very polite and helpful let's see how mattress goes next few months
26 January 2025
Huge shoutout to Alex at the Reading…
Huge shoutout to Alex at the Reading Dreams Store!
From the moment we stepped into Dreams Reading, it didn't take long for Alex to approach us and walk us through the different types of mattresses, before recommending we tried the Dreams Simulator to identify which mattresses would closely match our needs. This enabled us to narrow down our search, and meant we were able to purchase two mattresses during our visit.
Thank you Alex!
Greg & Oli.
12 January 2025
Unprompted review
Awesome Servive
Not only were we kept in-the-loop throughout, but delivery was on time and the delivery men were kind and friendly. A job well done. Thank You. Would recommend this company to anyone wishing to have a new bed. :)
29 December 2024
A super choice of bed with a great delivery experience.
Went into Dreams retail shop to see the bed collection then ordered online after checking our home options. From online order: Swift delivery. Good communication, especially on the day. Easily assembled by the delivery guys and they took away unwanted packaging. Love the bed. It looks good in the room, has a great amount of storage space and is comfortable to sleep on. Thank you.
7 December 2024
Relaxing bed
14 December 2024
Excellent customer service
Excellent customer service. Delivery drivers were polite and careful when taking old bed and installing new bed
12 December 2024
Dreams were brilliant
Brilliant service all around from showroom to delivery and assembly
7 November 2024
Great Customer Service
The whole process was very easy and the delivery men were especially helpful, great customer service. Mattress is very comfortable.
7 December 2024
Great service from choosing our bed to…
Great service from choosing our bed to delivery, 100% Thank you Dreams
7 December 2024
Very pleasant service
Very pleasant service. Professional and helpful staff. Good proposals and relevant prices. Prefect delivery at time.
2 November 2024
Feedback on order 937A033853
From purchasing the bed in store, to the delivery, I had a great customer experience.
1 November 2024
Bedding at it's best
We were always able to rely on all the staff at Dreams in Rose Kiln Lane to be informative, and responsive to our needs and requests.
The only surprise was to find that the Two 2'6"individually adjustable tempur-cool mattresses on a single frame could in fact be Two separate single beds
We were very satisfied with the way the delivery men carefully manoeuvred our beds up and downstairs avoiding any damage
22 October 2024
Shop manager very helpful and friendly…
Shop manager very helpful and friendly in buying a new mattress and single bed. Quick delivery and nothing too much trouble for delivery team. First class in all respects.
25 October 2024
I am very happy with the bed very…
I am very happy with the bed very comfortable, even though I didn't buy the top of the line it worked out very well
11 October 2024
Really great experience
Really great experience - friendly, efficient, non-pushy, staff knew their products, showed us our options and didn't try to upsell. Gave us a really good experience.
28 September 2024
Unprompted review
So pleased with our bed
So pleased with our bed. The guys delivered it, put it together and got rid of all the packaging. We couldn’t ask for more. Great service from showroom to delivery.
26 September 2024
Unprompted review
Excellent mattress
We were welcomed into the store and given all the help we needed to purchase a new mattress. It was delivered when convenient and is very comfortable.
31 August 2024
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