The sales person Claire was polite and knowledgeable about the product offered once we had completed the assessment on the Dreams bed . She guided my wife mainly to the product that would suit her as... See more
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Kevin was very knowledgeable about the different styles of bed bases. We were offered water. We finally homed in on one style and bought it. Very good delivery timescale including assembly and takin... See more
We were shopping to swap our mattress in the Reading store and Will was so helpful! He had a lot of knowledge and was able to advise us based on what we have and what our problems were. Would definite... See more
Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer... See more
Company replied
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brunel Retail Park, RG2 0HS, Reading, United Kingdom
- 01182068447
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The sales person was very professional…
The sales person was very professional and friendly, they helped me so much in choosing a new bed. There was no rushing to get to the next customer, they took their time and was very patient. My new bed arrived on time and the delivery men were excellent. My new bed is very comfortable and for the first time I slept for a good 7 hours without waking up
Great customer service
A friendly welcome and helpful knowledgeable staff from the off. Our sleeping positions were assessed by a clever machine which offered a range of mattresses according to the assessment. There was a good number of different mattresses to try to suit all budgets. Once narrowed down to 2 we were left alone to try and decide which one we liked best. On choosing we were offered drinks which was a nice touch! Delivery will be in a week which is great and knowing you can have a trial period feels reassuring. Great customer service throughout the visit. Thank you Sam at Dreams Reading.
May use AI-assist with repliesRead more
Ordered beds are good but not happy with service provided
Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer support said they wont provide service once beds are delivered. I was not happy with this approach to a customer who purchased 2 beds and its accessories. Support to a customer is not up to mark as I see.

Reply from Dreams - Reading
Great sales experience, great mattress.
Great sales experience, representative in store was friendly, not at all pushy. She cared about what we wanted and how much we wanted to spend. Mattress is exactly as expected, so comfortable.
Alex at the Reading store went above…
Alex at the Reading store went above and beyond with helping us identify our ideal mattress. He made the process clear and enjoyable. Can’t rate the help we received at Dreams with Alex any higher.
It was great
It was great , from the time we walked into the shop , to our first sleep, it is still great, Thank you Riska.
Great service from start to finish
Great service and a really good selection of mattresses at Dreams in Reading. Definitely worth checking out if you're looking for a new bed and/or mattress.
Two lovely guys who installed mattress…
Two lovely guys who installed mattress and base, wish all delivery guys were like that!
Excellent service and a great product…
Excellent service and a great product which does exactly what they said it would!!
Great communication
Delivery on time, great communication. Headboard was easy to attach and arrived in perfect condition.
Easy to order with great staff
Easy to order with great staff, customer service, Delivery guys were great nothing too much trouble, very helpful, lovely guys, would definitely recommend Dreams 100 %
Great deal in the shop and brilliant…
Great deal in the shop and brilliant guys doing the delivery/assembly.
Great All Round!
Great customer service in store & excellent delivery timing & service. LOVE my new mattress!
Absolutely amazing service from Alex at…
Absolutely amazing service from Alex at the Reading store today. So knowledgeable and helpful with no pressure to buy.
I left the store finally confident about what mattress and pillow is best for me.
A really pleasant experience and highly recommend this store and staff. Thank you Alex!
Top class customer service …
Everything has been made so easy from selecting the right mattress ordering it to the delivery. Every step of the way has been thoroughly thought through and made very easy
Satisfied customer
Good advice on purchase , happy with the purchase of the bed and mattress
Sales person very helpful In finding a…
Sales person very helpful In finding a bed suitable for our needs.
New bed is a dream
Communication about the delivery was great, the people who came to deliver and assemble the bed were friendly and polite. They demonstrated how to open and close the bed. Bed is comfortable. Would definitely use dreams again
Great service from start to finish
Great service from start to finish. The staff in the store were very helpful friendly & professional, the information from the company was very helpful , the delivery was also very straightforward . And our new bed is great thank you all at Dreams 🙂
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