Excellent service from going to the store and choosing a bed & mattress Alice was our go to person she arranged everything . Delivery was told we would get an Email about the delivery slot we had a... See more
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If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... See more
Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... See more
Company replied
Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit1 Washford Trade Park, B98 0GZ, Redditch, United Kingdom
- 01527353144
4.8
Excellent
231 reviews
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Great service from start to finish…
Great service from start to finish Geoff was very professional knowledgeable listened to what we wanted it and advised us on the best mattresses and pillows after being on the machine to analyse our bodies
5 May 2025
Unprompted review
Good service and no complaints at all
2 May 2025
Excellent customer service in store and by the delivery team
Excellent customer service in store by all the staff and also by the delivery team on our second purchase from the Redditch store over the last 2 years
Many thanks to Gemma ,Nicky and Jack for spending time with me to ensure I got the correct bed and mattress for my health needs . Thank you to the extremely professional and friendly team at the Redditch store
Also the delivery team were excellent Ash and Barrington were also so punctual, helpful , polite and respectful of our property when they delivered the bed and mattress , making sure everything was in order before the left
Thank you so much team Dreams Redditch
30 April 2025
Unprompted review
Excellent store
From the minute we walked in we was made to feel welcome, not pressured , this is a lovely store great customer service, even got a coffee and the mattress we purchased is fantastic
26 April 2025
The men delivered in the time slot
The men delivered in the time slot, texted to let us know when they would arrive and delivered with professionalism and were very friendly
16 April 2025
Experience was great lovely lady…
Experience was great lovely lady explained everything to us showed us round to try a lot of beds before we decided on one.
25 April 2025
Friendly,helpful no pressure
Friendly,helpful no pressure, explaining items prices etc very pleased all round
3 April 2025
Unprompted review
Did the test bed experience
Did the test bed experience, it recommended a certain type of mattress, which initially I was unsure of, I've now had the bed for a few weeks, and it's proved to be beautifully comfortable, I would certainly recommend using Dreams.
19 April 2025
Excellent value & good service.
From the moment we stepped through the door Nikki welcomed us & guided us whilst selecting our new bed & mattress. Excellent service & bed & mattress are perfect. So comfortable & the bed looks great.
We had a discount on the bed & added extra pillows & duvet with free delivery. We will definitely recommend Dreams to our family & friends.
The delivery team were very polite & professional, assembled the bed & mattress & asked us to check everything before they left.
6 April 2025
Outstanding service from Dreams, Redditch
Gemma at dreams redditch could not have been more helpful. She literally went out of her way to ensure we received our sofabed for n exactly the day and time it was needed, not in redditch but in London! Very very grateful to her for her kindness and efficiency. The best experience possible!
6 April 2025
Dreams delivered my new bed on time
Dreams delivered my new bed on time, the team of 3 men were very efficient, professional, considerate and knowledgeable on the product. Would definitely recommend this company going forward.
4 April 2025
Great customer service
We experienced great customer service throughout the whole process of purchasing out new bed. Every member of staff we encountered, both in the showroom and during delivery were helpful, knowledgeable, informative and extremely polite. We received all of the regular delivery updates as explained to us at point of purchase and our bed was delivered within the scheduled time slot. We are delighted with our new bed!
10 March 2025
May use AI-assist with repliesRead more
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It has made no difference
It has made no difference, in fact life is worse with this product. If I could I would demand a refund.
28 March 2025
Reply from Dreams - Redditch
Good Afternoon,
I called and spoke with Vince today in regards to your mattress.
I am sorry to hear you are not getting along with your new mattress.
I have advised about our comfort exchange policy. IF you would like to discuss this further then please contact us.
Many Thanks, Leanne
Great service from sale to delivery and…
Great service from sale to delivery and completion. Great bed, so comfy
15 March 2025
Brilliant bed my daughter loves it
Brilliant bed my daughter loves it. Delivery was perfect no complaints
20 February 2025
Excellent service and profuct
In store colleagues helping us choose the right bed and mattress. Delivery and set up excellent.
21 February 2025
Just excellent!
We have had great service every time we have visited or phoned Dreams, very impressed with the whole process and will definitely recommend. Thank you very much!
20 February 2025
Informative, helpful and not pressurised.
Jack was the sales person. Pleasant from the off and maintained his sales approach throughout and not ever pushy. Happy to discuss without prejudice the pros and cons of the different mattresses chosen for us by 'the machine'.
A pleasure to be sold to by him and a good representative for Dreams.
21 February 2025
Unprompted review
Dreams deliver on their prfomises. 5Star
So, have had really uncomfortable sleep on my new Tempur mattress - I hate it! But Dreams have a replacement mattress option for such a situation. Went to see them today and I wil.l have a new mattress shortly, one that moves when I do!!! Very impress with Dreams and their team. Thank you
12 February 2025
Reply from Dreams - Redditch
Good afternoon Lesley,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not getting on with your new mattress.
I did try to call you this afternoon to gather some additional information about the issue you are experiencing but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
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