Dreams - Redditch Reviews 

231
TrustScore 5 out of 5

4.8

Unit1 Washford Trade Park, B98 0GZ Redditch, GB


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Rated 5 out of 5 stars

If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... See more

Rated 5 out of 5 stars

Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... See more

Rated 4 out of 5 stars

Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... See more

Company replied

Rated 5 out of 5 stars

Excellent service, great friendly staff, fab communication. New mattress delivered and old one taken away from first floor flat in around 10 minutes max. Cannot fault. Would highly recommend from poin... See more


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit1 Washford Trade Park, B98 0GZ, Redditch, United Kingdom

  • 01527353144

4.8

Excellent

TrustScore 5 out of 5

231 reviews

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4.8

All reviews

(231)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreams deliver on their prfomises. 5Star

So, have had really uncomfortable sleep on my new Tempur mattress - I hate it! But Dreams have a replacement mattress option for such a situation. Went to see them today and I wil.l have a new mattress shortly, one that moves when I do!!! Very impress with Dreams and their team. Thank you

12 February 2025
Dreams - Redditch logo

Reply from Dreams - Redditch

Good afternoon Lesley,

Thank you for taking the time to leave us your review.

I am sorry to hear that you are not getting on with your new mattress.

I did try to call you this afternoon to gather some additional information about the issue you are experiencing but as I could not reach you, I have sent you an email and I do hope to hear from you soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

Great Experience

Great member of staff helped us choose a new mattress. Taking us around and trying different ones until we came to a decision as to which one to buy.

The delivery chaps were superb too.

26 January 2025
Rated 5 out of 5 stars

10/10 Experience

Had such a lovely experience in the Redditch store. Staff were so friendly and helpful. Really happy with my new mattress.

15 January 2025
Rated 5 out of 5 stars

My experience of Dreams in Redditch

Walked into Dreams in Redditch,and felt welcomed straight away.... with a decent cup of coffee from Geoff.. and with staff who wasn't pushy at all. They listened to what I wanted..and had my assessment on the sleepmachine,and the deal I got was pretty impressive. Delivered fairly quick too. Overall... I was happy with my purchase and would recommend Dreams in Redditch to anyone.

29 December 2024
Rated 5 out of 5 stars

Superb customer service …

Fantastic customer service from Nicky from the moment we walked in.
Allowed us time to find our perfect mattress and honesty couldn't be happier with the whole experience.
Found our perfect mattress and now enjoy the most restful and comfortable sleep. Thank you so much. We couldn't fault a thing. Perfect!

19 December 2024
Rated 5 out of 5 stars

Best decision I have made in a long…

Best decision I have made in a long time to go to Dreams and lay down !. The mattress and bed are absolutely gorgeous, pain is decreasing due to being supported in the right places,plus sleeping better. Thank youDream team in Redditch. 9

11 December 2024
Rated 5 out of 5 stars

Love the bed

Love the bed, so comfortable! Advised well on the day when looking to purchase it, delivery when stated,
Would recommend the company.

6 December 2024
Rated 5 out of 5 stars

Brought a bed and a mattress from…

Brought a bed and a mattress from dreams. Completed the tempur sleep test, received good advice and was able to test many mattresses.
Best decision we ever made. The bed is so comfortable I don’t want to get out of bed in the morning.

30 November 2024
Rated 5 out of 5 stars

Quality at an affordable price. With great friendly customer service

We arrived at the Redditch store and were greeted with a smile from Nichola. We browsed the store without being pressured by anyone then were invited to try the sleep monitor by Nichola which gave a print out of the type of mattress that suited us. ( a great invention that is).

I can honestly say we were looked after by all the staff at the store from start to finish. They were friendly, chatty and knew what they were talking about, to enable us to get the right product that suited our needs. We were even offered drinks which was another real surprise.

Nothing was too much trouble and Nichola was exceptional, her knowledge of the products and customer care/ service was second to none.

We would certainly recommend Dreams to family and friends, they made the whole experience easy, affordable and pleasant.

Thank you. Mr & Mrs H

9 November 2024
Unprompted review
Rated 4 out of 5 stars

Really comfortable bed.

Really comfortable bed, great nights sleep. The good advise in store has given us the right bed for us. Only one minor downside the super king size ottoman base is very heavy to open due mainly to the top quality mattress we decided on.

26 October 2024
Rated 5 out of 5 stars

Good service

The staff in the store were friendly and helpful, they even made us a hot drink. Our delivery arrived when it should, we received an email, and a text confirming the date and time of delivery. The driver phoned to let us know he was on his way.

26 October 2024

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