Dreams - Salisbury Reviews 

Experience was great. When I was buying my bed. Dreams Store employer helped to pick up the best for me. I’m really happy with my new bed right now.

Excellent staff

From sales to installation a very efficient service being informed at every stage. Very impressed. Thank you.

The staff at dreams were very helpful

It was simple, and the guy that dealt with us appeared to know what he was talking about

I did like the welcome I received snd the helpfulness. The thing I didn't like the experience of going on the sleep machine , being diagnosed for best mattress then finding out they were all above my budget..£1000!!!. I was not encouraged to buy cheaper mattresses. I did that part on my own without their help.

Can't really rate the mattress yet and I don't have it. That's kind of the problem. My old mattress has given up so I went into Salisbury Dreams store to look at mattresses. The guy in there was awesome and we picked out the perfect mattress for me and I picked the earliest possible date for delivery as my current mattress is basically unusable. My delivery date was set at 13th September.

I've now recieved at email telling me that due to 'fabric shortages' in the factory, the delivery date is going to be 11th OCTOBER. A delay of a month. What level of incompetence is going on in the factory to run short of fabric, what must be one of the key materials for them.

I did do the whole sitting for an age in the hold queue to speak to a customer services agent who seemed to know even less than I did about what was going on and said that was the earliest they could deliver but they can't even guarantee that date.

I'm stuck with the order as I've taken credit out, and if I cancel it all, the hard credit search says in file and affects the credit rating, so they have me over a barrel.

I had been recommending Dreams store to some friends of mine who are looking for a mattress. Warned them off now.

UPDATE: Kishan dropped me an email with a list of mattresses that they could deliver within 2 weeks. I went and tried several of them in-store but they weren't suitable for me. David, the manager in the Dreams Salisbury store, was once again fantastic and he's a true asset to the company with his knowledge and it amazing service. He's made this whole experience much more mangeable and positive.

We have now settled on me waiting for the mattress on October 11th and a partial refund of the mattress cost. I will update further when the mattress arrives. Upgraded 1 stars to 2 stars for now due to a 'partially good' response to the issue.

It's was very good

Excellent service all staff were very helpful. Delivery guys were great

Great service at the shop and through to delivery!

Mattress is good still getting acustum to it takes a while

Delivery men very quick and helpful

Great product very comfy and extremely polite and charming and helpful delivery lads

Very helpful in shop, delivered on time and assembled quickly with no fuss

Very attentive, friendly and knowledgeable assistant. Quick delivery by efficient team.

Attentive staff Very willing to show anything you are interested in.
With no limit on time spent with you.

Every thing went well , no problems with delivery and staff very good very helpful.

I found some damage on side of head board

It's silent again regard our complain.

Your "expert" checked our mattress AGAIN on 07/05/2024 (and they mentioned it will be the last time to visit us as we lost time for something need to sorted out by the shop). We don't received any update regard our complain. Can someone explain to me when we can benefit from the 7-year warranty that I paid for when purchasing the mattress?

We were tricked and ignored and meanwhile our health suffers because of your very poor quality product.

In conclusion, I don't care if it's a manufacturing defect or something else, I asked for a service that I paid for. We purchased this mattress and paid for the extended warranty and you miss us walking from one company to another placing the problem on a third party.

In meanwhile, we are condemned to a bad sleep and postponed in solving this situation. Your expert admitted that the mattress has a problem but explained to me that he cannot classify it as a manufacturing defect (I don't claimed as a fabrication defect). In my opinion, you are deceiving us by opening a complaint about the wrong problem. Through your incompetence, you have placed us in a vicious circle and you hope that you will no longer be responsible for this situation. This situation is simple and devoid of reasoning for me. You sold us a mattress that had a manufacturing defect. Then you changed it to this new one saying that we still benefit from the 100 days of guaranteed sleep. When we said that it is not what we need, you just postponed our finding and then assumed that the 100 days of warranty had expired. Since then, you keep putting us off saying that this mattress is within your deformation limits. What you omit is that we paid extra warranty.

Please explain to me why I paid for that warranty extension or what exactly is your system to deceive consumers.

Shame on you for harassing us and not caring about your customers.

Shame on you for treating our problem with indifference and contempt.

Shame on you that instead of taking a stand, you just shift the responsibility from one company to another in the hope that we will give up.

Staff at the Dreams shop were welcoming, polite and extremely helpful. The men who delivered my new bed were respectful and knowledgeable and my bed was erected quickly and efficiently.