My old mattress of 15 years needed replacing, i popped in to the Southampton branch on the 25th August,and was greeted by Hailey,very welcoming, and knowledgeable and showed me several mattresses tha... See more
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Our new electric adjustment beds came a couple of weeks ago, and we are getting used to sleeping on a memory foam mattress as we've never slept on one before. The adjustment bed is brilliant for sit... See more
A local REAL store where you can try the bed / mattress - absolutely essential!. Very tricky just to buy online without trying it out. Friendly and attentive staff (Madhurima). Free delivery to room... See more
Excellent service by Hayley in Southampton store we felt very comfortable that we had chosen the right mattress fo us. Duly delivered on time and in a very professional way .Now we have slept on our... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Mountbatten Retail Park, SO15 1QJ, Southampton, United Kingdom
- 02382127809
4.7
Excellent
240 reviews
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we have the bed and was assembled by…
we have the bed and was assembled by Dreams as we paid for assemly , the head board not fixed and the guy from dreams said he will report as no hole on the head board to be changed and we have been trying to work on this but no luck till now . so the head board is faulty as no hole and not fixed to the bed.
11 August 2024
Reply from Dreams - Southampton
Good afternoon Mariam,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry to hear that the headboard is missing an insert.
I am glad that we could speak today and agree upon a plan of action to resolve this matter.
I have sent yourselves an email and hope to hear from you soon.
Many thanks,
Kishan
Very good quality products
Very good quality products . And very professional delivery and installation service.Thanks.
9 August 2024
Dreams Southampton
We visited the Southampton branch of dreams on the 24 July 2024 when we went in the door we were met by a lady called janet
janet customer service was 100% she couldn't do anuff for us
She was very kind/caring she made us very welcome and met all my needs
We were offered us tea / coffee/ water while trying out beds we were giving a pillow to lay on Janet is a brilliant seller person and I would definitely recommend popping in to the Southampton branch
23 July 2024
Unprompted review
Our dreams experience
Rima was very professional refreshment was offered as was the test bed we said what our budget was and she found the best mattress together with her manager Steve made the whole experience pleasant and easy
20 July 2024
Very pleased with both beds which is…
Very pleased with both beds which is helping with sleep due to health issues
19 July 2024
Why a Good Mattress and Great Service Matter for Better Sleep
I had a fantastic experience at Dreams! The staff were friendly and helpful, allowing me to try out various mattresses. The delivery and assembly service was excellent—my mattress arrived on time, and the team set it up quickly. I'm really happy with my purchase. Highly recommend Dreams for anyone looking for a new mattress!
17 June 2024
The bed machine dose not do the job
The bed machine dose not do the job its suppose to ddoand we was told money back if we didn't like it but have to pay for pick up and only offer dream credit
7 July 2024
Reply from Dreams - Southampton
Good afternoon Mr Chappell,
Thank you for leaving us your review.
I am sorry to hear that you are not getting on with your new mattress.
I am sorry that you were unable to speak when I called you. I will be sure to call you tomorrow as you have requested and look forward to speaking with you then.
Many thanks,
Kishan
Excellent service at the Southampton…
Excellent service at the Southampton store, prompt delivery and all staff very courteous
28 June 2024
Unprompted review
Mattress buying
We were treated really well by the staff, given plenty of advice and help,so we could make an informed decision as to which mattress to buy.
27 May 2024
Excellent service all round from shop…
Excellent service all round from shop to delivery.
16 June 2024
Recommended
Second, or maybe third time buying from Dreams. Good overall experience, no sales pressure etc and good delivery/finance options
2 March 2024
So knowledgeable, so helpful, but no pressure
Had no great expectations - another bedstore, so many beds. But I was wrong - staff were helpful, friendly, knowledgeable and engaging - full of interesting information about beds (yes, who knew?). Special thanks to Chloe at Southampton. And btw, we bought a bed, it was delivered speedily and efficiently and it's great!
19 May 2024
The bed is amazing!
The bed is amazing!
Wow the bed is amazing with surround sound and the lights, the mattress I got with it is great too!
The service was awesome, both of them were very polite and was done with putting it together within the time frame that was specified!
12 May 2024
Good friendly and helpful advise from…
Good friendly and helpful advise from Chloe in store. Delivered on time with helpful driver.
28 April 2024
I had a great experience
I had a great experience. Staff was very friendly and helpful. They have equipment that matches you with the Mattress you need.
I got a Mattress which suited my needs and price.
I love my purchase , delivery was on time, delivery men where quick and efficient
21 April 2024
City Centre Southampton branch - Outstanding Customer Service
My brother Gary and I visited City Centre, Southampton branch today and were welcomed by a very charming lady - Rima. She was so helpful and informative about the beds and mattresses we were looking for and we were over the moon when Rima informed us we could take advantage of the 20% off even though we weren't yet aware of our moving date. Rima also made us a very welcome cup of tea- and biscuits! We were totally unrushed and Rima also gave us lots of discounts on mattress protectors and pillows, plus gave us 2 covers in which to recycle our old mattresses. We also met the Branch Manager and another very pleasant lady who said she worked part time. All 3 of the staff are a credit to Dreams and we thoroughly enjoyed our shopping experience. Thank you so much :)
8 April 2024
Unprompted review
Extremely comfortable mattress.
Helpful, friendly efficient staff. The mattress is extremely comfortable.
2 February 2024
Staff were great!
Staff were very friendly and understanding with our young child wanting to run around and play during our visit
2 March 2024
Unprompted review
Very satisfied Dreams customer
Friendly and very helpful staff who knew their products. Delivery was within 2 weeks and delivery staff were on time friendly and d helpful.
2 March 2024
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