My old mattress of 15 years needed replacing, i popped in to the Southampton branch on the 25th August,and was greeted by Hailey,very welcoming, and knowledgeable and showed me several mattresses tha... See more
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Our new electric adjustment beds came a couple of weeks ago, and we are getting used to sleeping on a memory foam mattress as we've never slept on one before. The adjustment bed is brilliant for sit... See more
A local REAL store where you can try the bed / mattress - absolutely essential!. Very tricky just to buy online without trying it out. Friendly and attentive staff (Madhurima). Free delivery to room... See more
Excellent service by Hayley in Southampton store we felt very comfortable that we had chosen the right mattress fo us. Duly delivered on time and in a very professional way .Now we have slept on our... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Mountbatten Retail Park, SO15 1QJ, Southampton, United Kingdom
- 02382127809
4.7
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good service and prompt delivery.
9 November 2024
Very happy customer
Delivered on due date. Delivery guys were great, the only deliveries I’ve ever known to take shoes off at the door. Bed is lovely, great price. Very happy customer.
21 October 2024
Great delivery and great product
My mattress was delivered recently and they did an amazing job, when my product arrived they gave advice as well.
20 September 2024
Excellent ServiceGreat in store service
Great in store service, arrived on time. The two delivery men very good and polite , erected our bed.
11 October 2024
Dreams experience
We have previously brought abed from the same show room,and found the staff to be very helpful and approachable.
We would recommend this store for purchasing a new bed.
5 October 2024
Brilliant bed…brilliant service!
4 October 2024
Overall very pleased with mattress took…
Overall very pleased with mattress took a few days to get used to it as softer than previous one but of course when trying in shop it’s a different base to your own one ,I’m getting up with no aches and pains ,but it is early days so watch this space.
28 September 2024
The experience I had was excellent.
The experience I had. Understanding the Mattresses, and what certain types of Mattresses that you need.
22 September 2024
Unprompted review
Lovely assistant in store
Lovely assistant in store, helped me find the right mattress for a great price. Replacing old one bought from Dreams 10 years ago. Delivered the following week on time, took mine away for recycling. Super easy! Recommend highly
26 August 2024
Our Dreams Mattress is a Dream
Tha assistant that helped us was lovely, very friendly and professional and gave really good advice. We purchased a mattress and cooling pillows.
The mattress us amazing I haven't slept so well in years
7 September 2024
Great service and excellent quality and…
Great service and excellent quality and great value, we would definitely recommend Dreams to all our family and Friends.
8 September 2024
Excellent service …
Excellent service throughout- we sleep like babies, didn’t realise we needed a new bed!
7 September 2024
Knowledgeable sales team
Knowledgeable sales team. Speedy delivery. Friendly and efficient delivery team.
7 September 2024
Great experience
Really helpful and friendly person in store, who made it quick and easy to find what we wanted.
6 August 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Southampton
Good Afternoon,
Thank you for taking the time to leave us your review.
I am sorry to hear you were not happy with the items delivered, I am glad that we were able to discuss the matter over the phone and come to a suitable resolution.
If you do have any further questions please get back to me.
Many thanks,
Faye
The AI Sleep Well bed was the deciding…
The AI Sleep Well bed was the deciding factor. Gave us a better idea of the support needed. Bad backs and hips have to be looked after!
27 August 2024
Unprompted review
Everything.!
18 August 2024
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