We were made to feel very welcome when we arrived at the store, Chris made us feel at ease and there was no pressure sales. The whole experience felt very relaxed, and after two visits to the store we... See more
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A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
- 01744347336
4.9
Excellent
293 reviews
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No pressure in making a decision,.
No pressure in making a decision,.
Excellent guidance towards the mattresses that would suit my needs.
Thank you, I now have an excellent night’s sleep.
5 October 2024
Really quick delivery
Really quick delivery, received the same week I ordered, fabulous service and the delivery guys were great, on time, very helpful and friendly.
29 September 2024
Excellent Services once again
Ordered a Woodstock double bed in Ash, have previously purchased a Woodbridge double bed from Dreams a few years ago & also dressing table for a spare room and couldn't have been more pleased with how they've been.
This bed was the same, took a little time but easy to assemble and looks fantastic. Good solid feel, doesn't make a sound as compared to it's predecessor which we bought from a well known competitor and was nowhere as solid as these from Dreams.
Paid the extra for sprung-slats on both beds which have been well worth the money.
Thanks to sales staff (? Toni) in St Helens store for her help in purchasing the bed and for getting us the earliest possible delivery date.
Thanks also to delivery driver David & his colleague who were 'spot-on' - rang me on the day with update on delivery and even managed to deliver earlier than expected which gave a head start on assembly.
29 September 2024
Overall great experience
We were welcomed in to store and did not feel pressured into purchasing. We were checked upon every now and then whilst we tried out most of the beds in store, but never felt pressured which was nice. We were offered pillows whilst testing the beds, which really helped up make the right decision. Delivery was really fast and we paid for the bed to be built, saving us the hassle. Overall we are really happy with our purchase.
15 September 2024
Unprompted review
Dreams staff were very professional and…
Dreams staff were very professional and also showed compassion towards myself. A great purchase and extremely comfortable.
27 September 2024
Taking time to make sure ky needs where…
Taking time to make sure ky needs where met
22 September 2024
I think you should get better delivery guys who have respect for customer property
Buying the mattress from the shop was good service but when it come to the two guys delivering the mattress wasn’t good because when they was taking it upstairs they knocked the banaster rail off the wall because they seem to be rushing it upstairs instead of taking there time and looking where the rail was I would recommend some training for the guys because they had no respect for damaging customers property
22 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The service was really good but the…
The service was really good but the mattress was a bit a bit harder than thought so iam still.struggling with pressure pain , but I have only had the mattress 9 days not.sure how long.its going to take to soften.
21 September 2024
Reply from Dreams - St Helens
Good afternoon Julie,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you finding your mattress to be too firm.
I did try to call you a short while ago so we could discuss your order in more detail but as I was unable to each you, I have sent you an email.
I do hope to hear from you soon.
Many thanks,
Kishan
Great all round experience from the…
Great all round experience from the sales dept to the delivery team
20 September 2024
Hi yes all good staff were very helpful…
Hi yes all good staff were very helpful the delivery team where very helpful.
13 September 2024
I did not order this item
I did not order this item. Please look into the email address. My phone number is 07752570802
30 August 2024
Reply from Dreams - St Helens
Good Morning Robert,
Thank you for taking the time to leave us your review.
I had tried to call you using the contact number provided however I was not able to reach you. I have sent you an email so we can discuss the matter further.
Many thanks,
Faye
Fantastic the delivery men where very…
Fantastic the delivery men where very considerate and friendly making sure they didn't make a mess or damage anything or leaving any marks on the carpet
25 August 2024
Dreams help me to improve my sleep and…
Dreams help me to improve my sleep and i had a good experience. Customer friendly, and provide all kinds of support and assistance during my purchase.
25 August 2024
Satisfaction.Beds came earlier than forecast and…
Beds came earlier than forecast and gave me more time to remove the existing bed and furnature
18 August 2024
Brillint service from Tony at Dreams in St Helens 👍
Tony, the lady working at Dreams in St Helens was brilliant. Very knowledgeable, patient, friendly and courteous. Tony explained the Sleepmatch technology which gave me the best options for my particular body shape, sleeping habits... Then I tried all the options plus other mattresses that I liked. In the end, I chose one of the mattresses recommended by Sleepmatch that seemed the most comfortable. Thank you Tony for your patience and all the details you gave me.
The bed looks great and feels great while sleeping on it. Now I hope it will last.
1 August 2024
Unprompted review
I recently used the St Helens store to…
I recently used the St Helens store to purchase a bed,the young gentleman that assisted us James was so helpfull and new what he was talking about,he made it so easy for us,and I have been trying to change the delivery date online,it was so awkward so I rang the store I went to today and another gentleman called Ashley was helpful and sorted it for me in seconds,I can’t recommend this store or these 2 gentleman highly enough
30 July 2024
Unprompted review
There was no pressure selling tactics…
There was no pressure selling tactics so that why I chose to buy off the salesman.
28 July 2024
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