We were made to feel very welcome when we arrived at the store, Chris made us feel at ease and there was no pressure sales. The whole experience felt very relaxed, and after two visits to the store we... See more
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A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
- 01744347336
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Great nights sleep from night 1 couldnt…
Great nights sleep from night 1 couldnt have paid for better staff very helpful and delivery men too
Anne jones
Having good staff who know what to do and because the staff are very friendly and helpful when we went in the st Helens store they made us a hot brew and help us with everything we needed to know
The customer service we received was…
The customer service we received was amazing, knowledgeable staff that weren't too pushy
I received the very best guidance on…
I received the very best guidance on what bed, matress and accessorise would best be suitable for me on a tailored and personal level.
A very polite and professional service.
Ashley at St Helens store was amazing…
Ashley at St Helens store was amazing informative and very professional thank you we’re now proud owners of 2 beds so easy thank you from Cheryl and Lily
Very pleased with my new bed frame.
Very pleased with my new bed frame.
The guys who delivered it were very helpful and polite
Guy at Sthelens store so helpful and…
Guy at Sthelens store so helpful and delivery guys where so pleasant
Dreams Great Service
Needed new Mattress for Bed Base bought from Dreams last year.
Checked online and then went in store to look at and try.
Bought mattress and given delivery day.
Received email day before with time slot. Delivery man rang 20mins before delivery on the day. Arrived promptly, respected property and put in hallway as per delivery instruction.
May use AI-assist with repliesRead more
100 nights trail is not free
To warn people of the 100 night free trial of new mattress - if you decide to change there is a £65 charge to change - we were not told about this and buried in the T&C - even the delivery driver told us “remember you have 100 night to test the mattress and if it’s not suitable we can exchange with no hassle” - yes he was right no hassle just more money

Reply from Dreams - St Helens
Mattress delivery
Delivered when they said it would be delivered .delivery staff took mattress upstairs and put shoe covers on so as not to mark carpet.very personable manner
the delivery driver bringing all the…
the delivery driver bringing all the boxes up without wanting any help
Easy smooth transaction really nice…
Easy smooth transaction really nice helpful salesperson
Great choice of mattresses
Great choice of mattresses. Good prices. Clear information from sales people. Timely delivery. New mattress placed in the bedroom. Removal of old mattress and all packaging
Buying my new mattress
It was just so easy ,everybody from the purchase to the delivery were very helpful , I really can't fault dreams at all ,my new mattress is just perfect
Excellent service and product
Very helpful staff in helping choose my mattress and with the delivery.. The mattress is just right. I would highly recommend dreams.
Really helpful staff at the St Helens…
Really helpful staff at the St Helens store, would highly recommend
Does Dreams deliver - no doubt!
Nothing was too much trouble in dealing with our requests. Co-operation from the staff was attentive and helpful with no hint of pressure to achieve sales - a difficult combination. We left feeling very satisfied with our purchases and knowing we had been in safe hands, no mean achievement, well done all!
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