Dreams - Stevenage Retail Park Reviews 

My delivery arrived at the stated time and I had been kept up to date throughout the delivery process.
My bed was put together quickly by a polite and efficient duo. They paid careful attention to ensuring no damage was made to my property and overshoes were donned to ensure my new carpet was kept clean.

Good service from the moment we walked into the shop, and were served by Jason.
Order arrived as arranged and old mattresses taken away.

Very friendly men who delivered and put all 3 beds together.

Over all good experience all went to plan professional sales team and delivery and was completely kept up to date

Superb staff...... BUT management, get air-conditioning installed you have a duty of care to your employees and customers. It was unbearable in there today. People walk in and walk out.

We’re good staff and help full and very pleasant they take time to make sure everthink is ok

Great service in the shop all the way to delivery.

Very helpful staff and delivery

Great experience in the Stevenage store, really helpful and friendly staff. They have the sleep analysis machine, then the knowledgeable staff show you which mattresses are the best fit. Great for a variety of budgets as we were shown options at different price points. Ended up with a brilliant bed we're really happy with.

My partner and I went instore to seek advice on the best pillows for neck support as both of us suffer from neck problems. We were advised to try and purchase Tempera pillows at cost of £149.00 each pillow.After assurances from the saleswoman that these would help enormously and to give them 2 weeks and we would notice the difference .After trying them for 2 weeks unfortunately they have not been of any benefit as promised and we are out of pocket and very disappointed 😔
Edit:Further to this review ,my partner and I have been contacted by a very nice helpful customer support gentleman Wayne who has gone out of his way to help with a gesture of good will on behalf of Dreams,many thanks to this young man for all his help and we feel much happier now with the result,can't praise him enough.!

Brilliant staff at store helped us choose 2 fantastic mattresses. Already 10 days later we’re benefiting from vastly improved sleep and less aches and pains! Thank you! 🙏

It's the most uncomfortable bed I have slept in. The first morning I woke up with a red mark on my hip. Since that night we have put a matress topper on the matress, this has helped a bit. I am sure if I hadn't done this by now I would have a bed sore. I have phoned and I am hoping to go and chose a new bed in the next few days. I forgot to say that even though I have had backache in the past, since I've had this bed I have been taking painkillers every day for quite intense back pain.

The sales lady in the shop was very friendly and helpful from the beginning and went above and beyond to help us find the perfect bed and mattress for us.
Delivery was arranged smoothly, no hiccups at all and the delivery guys were very friendly, barely knew they were here.
Fantastic experience from start to finish and sleeping much better now

From the moment we got to the store at Stevenage, attended to by Mandy(awesome customer service), down to delivery; Excellent experience!
The products we bought has been so great and now we sleep well.

The salesperson was really helpful and not pushy. Having taken delivery of the mattress now and slept on it for the first time, it is exactly the right one.

Very knowledgeable sales man. friendly helpful and not pushy.

We recently had the pleasure of shopping at Dreams, and I can't say enough great things about our experience. From the moment we walked in, we were greeted by Kathy, one of their Dream Specialists, and her knowledge and customer service truly made the entire experience exceptional.

Kathy took the time to understand our specific sleep needs and helped guide us through their wide selection of mattresses. She was incredibly patient, answering all of my questions and explaining the differences between the various options, including memory foam, hybrid, and innerspring models. Her expertise was evident, and she provided personalized recommendations based on our sleep preferences, ensuring we found the perfect mattress.

The overall atmosphere at Dreams was welcoming and comfortable, and Kathy’s friendly and professional attitude made it feel like we were in good hands. We left feeling confident in our purchase, knowing we had made the right choice.