Had a great experience. We bought a mattress, it was available a lot quicker than our original enquiry when choosing what we wanted, which was fantastic. Ordering was a straightforward process, hand... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Robert in the Dreams Swindon Branch was excellent, he explained everything to us and showed us various different options to make sure we were happy with our purchase. Both the delivery men were also... See more
I was very happy with my experience here. Josh helped us pick out the perfect mattress for us and I could not fault him. He was kind and charismatic. We never felt pushed or forced into any direction.... See more
Dreams what a delight to visit your Swindon store. The staff were cheerful, attentive and informative. Very focused on giving good customer service to everyone. The rapport between customers and staff... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bridgemead Retail Park, SN5 7YF, Swindon, United Kingdom
- 01793377182
4.8
Excellent
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I highly recommend dreams
I highly recommend dreams, recently i have purchased tow beds, very satisfied, i would recommend this store, Friendly customer service.
10 April 2026
Unprompted review
Very helpful
We were warmly welcomed into the shop without anyone being too pushy towards us. We were offered drinks, hot and cold while we were there and was left to have time to ourselves to make decisions without feeling any pressure. I would highly recommend Dreams
4 April 2026
Unprompted review
Prompt service
Prompt service - came a little earlier which was fine and the guys were very pleasant and helpful.
Bed lovely and comfy- just what I wanted being very firm for my back troubles. The service in the store excellent too. Again helpful, very pleasant and confirmed the order very clearly and concisely. My previous mattress was from Dreams hence I went back and will go again next time.
6 April 2026
All good from purchase to delivery👍
4 April 2026
Knowledgable staff in store and…
Knowledgable staff in store and efficient, quick delivery
14 March 2026
Dream beds with dream service…
Very helpful staff both in the shop and the delivery. Constantly kept informed and everything went according to plan.
10 February 2026
Excellent Service
Robert in the Dreams Swindon Branch was excellent, he explained everything to us and showed us various different options to make sure we were happy with our purchase.
Both the delivery men were also excellent even both wore shoe coverings when entering the property and built the bed in no time and explained all about it to us.
Would recommend them to friends and family.
14 February 2026
Great service
7 March 2026
Very helpful and efficient service
Very helpful and efficient service. Staff were friendly and knowledgeable.
6 March 2026
Great service…
Delivery went smooth ,delivery men were polite, tidy and done a great job of taking the old mattress and placing the new one in the bedroom of our choice. Bed is lovely
6 March 2026
The best experience & most comfy bed
We had the most fabulous experience from walking into the door of Dreams to sleeping in our new bed.
28 February 2026
Excellent staff
Excellent staff in store. Knowledgeable, friendly and helpful but not pushy.
Delivery team were brilliant and quick. They took time to go over after care and turning of mattress.
22 February 2026
Excellent service
23 February 2026
Excellent service
My wife and I are both disabled which we made reference in the shop, so it would have been impossible for us to do the change-over. Your colleagues appreciated the situation and went above and beyond to make sure that we were happy Throughout the entire procedure we were given the best possible service and to add to our satisfaction, the mattress is superb. Well done Dreams and thank you.
10 February 2026
Great customer service, they know thier stuff
The staff were so helpful and knew thier products. Josh was really knowledgeable and offered excellent advice when asked. There was no pressure just the right amount of customer service. Sheryl and the team were great! Good coffee too.
21 February 2026
Unprompted review
Great service from purchase to smooth delivery
Brilliant service from our visit to the showroom, purchase and quick smooth delivery. Sleeping like a dream again. Thank you Dreams
21 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No Customer Support
Ordering and delivery was very straightforward. However customer support is terrible. Contacted support due to a fault with the bed, email response was they would contact me within 2 days with an update. 1 week later contacted them again with same response. Another week gone by and still nothing.
31 January 2026
Reply from Dreams - Swindon
Hi Craig
Thank you for taking the time to speak to me today. I am so sorry for the issues you have had with your new bed, and also the problems experienced in trying to get assistance.
I am glad the issue with the bed is resolved, and I hope the resolution agreed during our conversation goes some way towards restoring your faith in Dreams.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
The service in the shop was very…
The service in the shop was very impressive and the care the staff put in to help was fantastic ever so pleasant and friendly great service
20 February 2026
Excellent great mattress and excellent…
Excellent great mattress and excellent sales lady Sheryl also great delivery team
14 February 2026
very helpful as soon as i walked…
very helpful as soon as i walked through the door. very knowledgeable about their products
14 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.