Justin from Dreams Taunton is pretty flippin awesome. He sorted out my mattress exchange and refund efficiently, painlessly, and far quicker than I thought possible in the modern world.
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Sentry was delightful. She greeted us warmly upon entering store and was very helpful in measuring body weight to mattress and allowed a chance to try several mattress, without trying to influence sal... See more
We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... See more
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, United Kingdom
- 01823772479
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Friendly and knowledgeable.Aaron in…
Friendly and knowledgeable.Aaron in Taunton was excellent.
Firstly like to say a massive…
Firstly id like to say a massive thankyou to all those that have helped when I purchased my new mattress at the Taunton Dreams store.. Brilliant! unfortunately I had to change said mattress and this is where I really REALLY want to thank PIPPA in particular.. She went above and beyond to help me, I rang and she answered the phone and I then returned to the store to choose a different mattress where initially I saw someone different.. But PIPPA outshone everyone! For a young lady she is a credit to the store and I thank her so much. Replacement mattress has just arrived and I'm hoping that this one is going to be OK!
the friendly reseption we received from…
the friendly reseption we received from the assistant also the finformation given and the opertunity to look at all the options.
Excellent service
Excellent service. I particularly enjoyed the computerised test bed so that we did not waste time trying out unsuitable mattresses but only tried ones of the correct firmness. The salesman was very helpful. He did not rush or pressurise us.
Delivery was on time and the men were again helpful and nice.
Excellent customer service nothing was…
Excellent customer service nothing was to much trouble sales person Debbie was very knowledgeable and very helpful and not pushy about the sale would highly recommend her x delivery was fast and delivery was made by an excellent couple of young men
Comfy bed with a mind of its own.
The bed is comfortable and great value for the money.
The only single issue is the rollers don’t have stoppers/breaks so every time my son gets in bed, the bed moves out of place with so much ease.
Friendly staff in store
Friendly staff in store. Delivery men on time and very friendly also
We were treated very professionally…
We were treated very professionally and friendly staff who looked after us and made us feel welcome
A brilliant store with the best customer service 👏
A brilliant store with the best customer service. This is the 2nd time we have used Dreams in a short space of time and on both occasions we were greeted in a friendly manner. This visit I had my adult son with Autism, the lady that helped us, treated my son brilliantly, and understood that sometimes he found it hard to answer some of the questions so I would step in. This did not stop her from asking him other questions which was brilliant. (Most people then begin to talk to me amd ignore my son!) My son left saying how nice (Debbie) the lady was, so she obviously made a big impression on him too. Very professional service, love the sleep match machine, such a good way to fins which mattress will suit you best. Thanks again Dreams.
Could not fault the service received…
Could not fault the service received from store or delivery crew. Fantastic service. Many thanks
Excellent service
Excellent service, knowledgeable of products would recommend Dreams Taunton!
Aaron was so helpful, stayed behind went through all the mattress’s options.
Very impressed, store was very clean .
We went to the Taunton branch to…buy a bed.
We went to the Taunton branch to purchase a new king size bed and mattress.
Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip,who offered us tea or coffee she talked us through the options and choices.
We eventually settled on a base and mattress, arranged payment and delivery, the whole process was enjoyable and unhurried.
Pip could not have been more helpful or more professional,a credit to the Dreams company
Good experience in Dreams
Good experience in Dreams, Taunton. Purchased a new mattress after receiving expert guidance on which type of mattress would be best. All went well from start to finish. The mattress is comfortable and is helping me sleep better.
Mattress of Dreams
Excellent service inshore, mattress is so comfortable, delivery drivers were really good, and free delivery into the bargain.
Personal service and expertise to…
Personal service and expertise to provide a product ideal for our requirements
Delivery was great
Delivery was great, he laid out bed base so it was easier to build. It really helped when we put it together.
The sales person was great too
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