Justin from Dreams Taunton is pretty flippin awesome. He sorted out my mattress exchange and refund efficiently, painlessly, and far quicker than I thought possible in the modern world.
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See what reviewers are saying
Sentry was delightful. She greeted us warmly upon entering store and was very helpful in measuring body weight to mattress and allowed a chance to try several mattress, without trying to influence sal... See more
We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... See more
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, United Kingdom
- 01823772479
4.7
Excellent
177 reviews
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delivery was good and on time
delivery was good and on time. the lads very nice and informative about care for my new mattress. put my old one in a cover and the big strong lad took it down the stairs and it never touched the sides... little joke their. so thank you all very much. elaine davies
del: 10th march 2025 . review dreams taunton
21 March 2025
"I recently purchased a mattress from…
"I recently purchased a mattress from Dreams in Taunton, and I couldn’t be happier with my experience! The staff were incredibly helpful and knowledgeable, guiding me to the perfect mattress for my needs. The quality is outstanding—so comfortable and supportive, making a huge difference in my sleep. The delivery was smooth and on time, with excellent customer service throughout. I highly recommend Dreams Taunton for anyone looking for a great night's sleep!"
20 March 2025
Excellent
I have been having good sleep since my delivery arrived and I am really happy the money worth my happiness .
20 March 2025
I thought I 'd already done this!
I thought I 'd already done this!
My experience of Dreams was excellent.
From the young lady in the shop, to the delivery team, everyone was courteous, knowledgable and friendly. I would certainly recommend Dreams to friends and family.
14 March 2025
Good service and product Bed was delivered at promised time and…
Bed was delivered at promised time and date. The delivery men were polite and helpful.
We were really pleased with our bed it was simple to put together.
9 March 2025
Excellent product delivered to time.
1 March 2025
Staff very helpful
Staff very helpful, been sleeping on the mattress for just over a week and still not having a good night's sleep but will persevere for a bit longer to see if the mattress does get more comfortable
15 February 2025
Good experience
Good experience, disappointing to have to pay to nip the natress upstairs which should be part if the service.
27 January 2025
Very satisfied customer
The service and care of the staff both within the shop and especially the delivery team were absolutely fantastic.
The delivery team were polite and cheerful and considerate they couldn’t do enough to help.
I have been looked after so well by Dreams, I highly recommend this company.
2 February 2025
Debbie at the Taunton store was…
Debbie at the Taunton store was incredible help from my first passing visit right til I purchased. I was years overdue upgrade and Debbie made sure I got the right fit.
Kind, professional and friendly, and the delivery team were just as great!
2 February 2025
Great timely professional and efficient
22 January 2025
New mattress for good nights sleep.
Dealt with the manager at the Taunton Store. He was so helpful. Allowed us the freedom of the store and answered any questions when we needed to know something. We were not followed around or pushed into buying anything.
30 December 2024
I was very impressed
I was very impressed with how open and friendly the staff were. They didn't pressure us into buying and understood that we needed to think before we went on to purchase. Our adviser was amazing and i loved the bed scan, it gave us multiple choices and we are really happy with what we bought.
17 January 2025
Everything you want - service and product
Went in on a Friday. Staff available and helpful. Shop quiet. Used the body scanner system - looks fancy but not really sure it does much more than weigh you. Tried a few mattresses, selected and ordered. Lead time good. Free set of pillows. Removal of old mattress. Comfy.
27 December 2024
Great service, great bed
Great service from the shop and delivery team and really super bed. Very well made, good solid drawer underneath. Looks great. Would recommend.
30 December 2024
Recommended
Debbie at Taunton store have is great customer service, going above and beyond our expectations.
27 December 2024
Unprompted review
The mattress is comfortable
The mattress is comfortable. The guys who delivered it were great and very helpful.
27 December 2024
Very supportive and comfortable.
14 December 2024
May use AI-assist with repliesRead more
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Mattress is OK 🛌 divan OK just having…
Mattress is OK 🛌 divan OK just having problems with headboard temperamental
Keith and PATCH 🛌
11 December 2024
Reply from Dreams - Taunton
Good afternoon Keith,
Thank you for leaving us your feedback.
I am sorry to hear that you are experiencing an issue with your mattress.
I did try to contact you in relation to this matter but as I was unable to reach you by telephone, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
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