Great range of mattresses and very clearly labelled. Sales consultant knowledgeable and helpful. Very relaxed about me asking questions, explained everything and encouraged me to try the mattresses on... See more
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Visited Telford Dreams on 7th September,The assistants were very welcoming and offered a drink . We were assessed using the sleep match and advised re pillows. Shaun Bhaker was our assistant and help... See more
Genuinely would give 10 stars if we could. We visited the Telford store and from the moment we walked in we had such a lovely greeting from the manager who passed us onto the expert Shaun who was am... See more
We had a fantastic experience with Shaun at Dreams in Telford. He was so friendly and welcoming, even offering us a drink and being incredibly patient while we had the children with us. Shaun t... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Telford Bridge Retail Park, TF3 4PB, Telford, United Kingdom
- 01952442247
4.8
Excellent
275 reviews
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Lovely and comfortable
We are very happy with our purchase I love the colour of bed . Mattress is very comfortable. The quality of bed is very good.
16 August 2024
The team did a great job of our new bed…
The team did a great job of our new bed and we are very pleased with the results
11 August 2024
The staff were really friendly and…
The staff were really friendly and helpful. They helped me choose the right mattress. I am really pleased with my new mattress and would definitely recommend them to family and friends.
11 August 2024
Good experience
Lots of choice in the store and we found the Woodstock bed frame in white, which was ideal for our needs. Staff made us feel welcome and the delivery was on time on the day in question. It's a nice solid ash bed frame and definitely worth the money. Will buy from Dreams again.
2 August 2024
Absolutely great service at the dreams…
Absolutely great service at the dreams Telford store, we were welcomed and served by a lovely woman called Natasha, she wasn’t pushy selling us anything and very friendly and helpful. Would happily recommend going there to buy a bed or mattress
22 July 2024
Unprompted review
The shop assistant was extremely…
The shop assistant was extremely helpful in helping us choose the right mattress it was definitely the right one for us. An amazing good night’s sleep ive had in z very long time
21 July 2024
Wonderful experience
From the moment we walked in to help choosing the bed then ordering and delivery everything was simple and explained fully. Great service
29 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hi we are not getting on with mattress…
Hi we are not getting on with mattress it's to firm we not getting much sleep don't like it at all
16 July 2024
Reply from Dreams - Telford
Good afternoon Christine,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are finding your mattress to be too firm.
I tried to call you a short while ago but as I was unable to reach you, I have sent you an email to make you aware of our 100-night comfort guarantee.
I do hope to hear from you soon.
Many thanks,
Kishan
great sales assistant service
great sales assistant service, was well looked after from the minute we walked in the door, great job well done.
12 July 2024
Great service all round
Friendly staff, great product, efficient delivery. Great service all round and we’re sleeping comfortably!
28 June 2024
The double bed frame was delivered on…
The double bed frame was delivered on time. The men were friendly and pointed out where a box had been damaged. It was checked and all was ok. They were polite and respected my property.
24 May 2024
Dreams are great!
The mattress is very good, we really like it. The delivery men were brilliant, they moved out the divan and even vacuumed behind it to get rid of the spiders! Then they put the valance on the divan and put the mattress on top. Nothing was too much trouble for them.
17 May 2024
Great mattress - great service…
The Salesman demonstrated excellent knowledge whilst assisting us. He showed us a good selection, was very helpful without being pushy. He definitely helped us to get best mattress suited to both of us
22 April 2024
New single mattress
Good in store advice, polite delivery of product too.
Pleased with product so far.
Thanks.
21 April 2024
Happy staff …
Staff were really helpful and friendly in store
Delivery staff were friendly and fit the bed together quickly
Bed is really comfy, and fits perfectly
27 April 2024
Fabulous staff
My visit to Dreams in Telford was outstanding. My partner and I visited to replace our mattress, we were served by Tash who was both knowledgeable and attentive. She took time to understand our needs and helped us to find the best products to meet out requirements. In fact, Tash impressed us so much we chose to buy the mattress from Dreams despite finding a slightly cheaper alternative elsewhere.
My parents were searching for a new mattress just a few weeks later and we didn't hesitate to send them 15 miles out of their way to go and see Tash (gutted she wasn't working that day but they came away having made a purchase regardless).
7 February 2024
Unprompted review
New room
All very good from going to look at showroom to delivery at home no problem.Kept informed all the way very good customer service.
5 April 2024
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