Overall experience at the store was good. Josh attended us very patiently. However their sight was down so we had to wait for 2 days to get the delivery date.
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See what reviewers are saying
Very helpful assistance from Oliver on the shop floor. He also showed a really handy software that helps to figure out the best mattress options (e.g. sleeping mode, height, weight, etc). Quite han... See more
From first walking into the local branch on Tottenham Court Road right through purchase, delivery and assembly, maybe I just got lucky, but every person involved has been brilliant. Particularly impre... See more
Staff at the shop are very friendly and knowledgeable. We prefer firm mattresses, and the nice gentleman helped us find the perfect one for our new flat here. Plus, we got the bank holiday discount,... See more
Company details
- #44 of 117 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
180 Tottenham Court Road, W1T 7PD, London, United Kingdom
- 02045523550
4.5
Excellent
284 reviews
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The shopping experience is wonderful.
The shopping experience is wonderful.
The salesman is very helpful and experienced. He knows our needs and matched our requirements with the products. We finally got the right one that ticks all of our boxes (prices, functionality, delivery times)
8 March 2025
Unprompted review
very helpful customer service
very helpful customer service, the bed is good and delivery came on time
1 March 2025
Very good customer service in Tottenham…
Very good customer service in Tottenham Court Road from Dinesh - he knew his 'products' very well and he inspired confidence
14 February 2025
Dream a little Dream with me
I was delighted with the service I received from Dreams. I was dealt with efficiently and effectively when in their store in Tottenham Court Road.
All timetables were adhered to and the bed on arrival was expertly assembled and all necessary explanations provided.
8 February 2025
Great store
Great store! Super friendly/helpful staff who were not pushy but very patient with me trying to choose a new mattress. I found what I wanted much quicker than expected and Dreams have helpful delivery options (narrow delivery window, remove your old mattress etc). Mattress was delivered 5 days later. Very pleased!
24 January 2025
Good selection of mattresses including…
Good selection of mattresses including higher end brands, the staff were friendly and allowed me to try them without pressuring. Delivery was easy and on time, and I’m very happy with my new mattress.
2 February 2025
Delivered on time great communication…
Delivered on time great communication throughout
27 December 2024
Everything went according to plan
Everything went according to plan, I was really pleased with the service I received.
30 December 2024
Excellent speedy and efficient removal…
Excellent speedy and efficient removal and delivery. Excellent notifications re delivery time
10 December 2024
A happy customer
This was the first time ordering from Dreams and I was absolutely thrilled with my experience. The team in store were extremely helpful and considerate, the delivery and assembly team were simply the best! Rob and Nathaniel were a dream (no pun intended). They assembled the bed taking extra care, cleared any rubbish and were very respectful.
Cannot wait for my second delivery
8 December 2024
Great vendor
Great vendor, trying many different types of mattress and good excellence recommendations!
7 December 2024
Very professional on time very polite…
Very professional on time very polite great service
Thank you
22 November 2024
Mattress is comfortable and delivered…
Mattress is comfortable and delivered on time.
10 November 2024
Highly satisfied
High quality matless and very helpful staff at the shop. The delivery was very smooth too. Very happy with the service overall.
8 November 2024
May use AI-assist with repliesRead more
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Good bed and mattress
Good bed and mattress. Sales person who did the deal needs a bit of skills development though. They forgot to give me the mattress bag for the recycle service, so I had to go back and get it. Also neglected to try and sell me a mattress protector which I bought when I returned to get the mattress return bag. I could have been sold on a more expensive mattress too, but no effort was made. Advice on getting ready for the recycle service was also lacking at the point of sale.
1 November 2024
Reply from Dreams - Tottenham Court Road
Good afternoon Anthony,
Thank you for taking the time to leave us your review. I also want to thank you for your time on the phone and for the additional feedback.
We will be using your feedback to ensure this is addressed very positively and constructively.
Many thanks,
Kishan
Very comfy TheraPur king size mattress
We purchased a king size mattress from Dreams at Tottenham Road London. Wonderful being able to test out a number of mattresses in store, and having the support of salesperson who answered all our questions. Always good to know their 100 day return policy, but we are finding our new mattress and pillows so comfortable, I don’t expect that will be necessary!
8 October 2024
Great delivery crew
The delivery crew still completed the delivery to my flat on the 5th floor despite the lift being out of order - complete heroes!
20 October 2024
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