We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An all-around excellent experience, from sales room to delivery (and the matress seems rather good too). Mike in sales was extremely helpful and didn't use any pressurising or upselling sales t... See more
Great customer care and knowledge by the shop staff. Delivery was as quoted and the two young delivery operatives were polite and showed respect for my property
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
- 01225255609
4.9
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My new bed
I can honestly say my experience with Dreams at Trowbridge was excellent.
Staff were helpful and informative enabling me to
purchase an appropriate bed and mattress to suit my husband and I.
Deliver took place efficiently and as planned.
23 September 2025
The salesman Mike
The salesman Mike, was very friendly, informative...
Yes would recommend Dreams... Thanks 💤💤💤💤
22 September 2025
Unprompted review
Excellent experience
Following a previous excellent experience at Dreams, we returned and once again were not disappointed. James was friendly and helpful taking us through all the various options to replace our bed, without putting us under pressure to buy. He reviewed the order with us, clearly going through delivery and warranty costs. We would strongly recommend Dreams.
24 September 2025
Unprompted review
The guys were great
The guys were great. Very efficient and explained everything to me.
14 September 2025
Fantastic
Fantastic, face to face service, quick , efficient, professional service , great communication.
20 July 2025
go to Dremlands for the best service and quality
absolutely perfect from entering the premises to leaving the support and knowledge I received.
I bought my Temper mattress within 20 minutes of entering the store
6 September 2025
Unprompted review
Great sleep technology
The sales representative explained the ideal sleep measurement technology well, we led on the measurement bed on our backs then on our sides and a list was produced with a range of bed options recommended. We tried them all, and then went back to our first choice, which was number one on the list produced for us by the machine, so in our case at least the technology worked. The bed arrived on time, delivered by very helpful and informed delivery persons, and to date we are very satisfied with our purchase. FULL MARKS!
30 August 2025
Lovely friendly staff and delivery…
Lovely friendly staff and delivery team. Good experience.
20 August 2025
Your team was first class
Your team was first class, the delivery driver Daniel and his mate were very good and helpful, nothing was too much trouble
20 August 2025
Speak to the sales people they have info
James is the manager, Charles is the man very knowledgeable gave us information we had never heard about but explained everything about bed mattress and from that we purchased a tempur mattress, of which we sent back, because Charles and james explained the 100 night guarantee and we took them up on it and changed our tempur mattress from a medium firm , to a firm tempur mattress and very happy with it. Yes pleased with Dreams of Trowbridge’s
28 March 2025
Great Service
The Purchase was easy and the assistant in the shop was great.
The delivery Team were excellent and very helpful
8 August 2025
Dreams Beds
Was looking for a new bed online but couldn’t find what l wanted plus l wasn’t feeling confident in what was available l needed to see the bed before buying. As l was shopping in Trowbridge I came across the Dreams store, I popped in and Charles a employee made me feel at home, he helped me to find the right bed frame and mattress and he helped me with extended warranty, pillows and a mattress protector, my purchase was delivered on time and was fitted up for me as l thought it would be better for me if Dreams did it and they took my old bed away for me. you can fit your own bed together yourself if you want to, l even popped back to the same store to purchase more items for my bed. My new bed is absolutely wonderful well made and well worth the money. Dreams employees 10/10
14 August 2025
The service was absolutely amazing.
The service was absolutely amazing, everything from salesmen to the delivery man wow very good customer service.
29 July 2025
Amazing services and i love my bed
13 August 2025
Knowledgeable salesman.
Knowledgeable salesman.
Great explanation of product.
No hassle finance.
Delivery men brillant.
Whole experience. Top notch.
2 August 2025
Exceptional service and product
Everything from Sales to delivery was exceptional, we were kept informed every step of the way. The delivery guys were brilliant, so friendly and helpful. We actually went back to the shop to thank all the staff personally the day after delivery.
19 July 2025
Delivery drivers great- on time
Delivery drivers great- on time, courteous and efficient
29 June 2025
Yes we had full attentive service in…
Yes we had full attentive service in the Trowbridge showroom, with no pressure time wise or to buy but helpful advice. Bed delivered in a suitable timeline for us and the chosen bed is very comfortable. Delivery team, well turned out, polite and gave excellent service.
22 June 2025
Easy hassle free shopping
Fantastic product knowledge from Charles at the store. Warm and welcoming with no pressure. Talked us through what to expect from the delivery and who to contact if there were any issues with the product. Would recommend.
13 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.