We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
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An all-around excellent experience, from sales room to delivery (and the matress seems rather good too). Mike in sales was extremely helpful and didn't use any pressurising or upselling sales t... See more
Great customer care and knowledge by the shop staff. Delivery was as quoted and the two young delivery operatives were polite and showed respect for my property
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
- 01225255609
4.9
Excellent
297 reviews
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Mike was very Friendly and professional…
Mike was very Friendly and professional in helping me choose my mattress, I am very pleased with my choice.
6 February 2026
The chaps who delivered were helpful
The chaps who delivered were helpful and I’m really pleased with the mattress
7 February 2026
Excellent Service
Friendly, knowledgeable staff made our experience of purchasing a new mattress really easy and enjoyable. We did not feel pressured at all as we were given the time and space to make our own choice after listening to all the information given. The delivery and collection of our old mattress was also excellent.
6 February 2026
I was treated with respect all the time I was in the shop I am most pleased with my perchase
I was treated with respect from the moment I stepped into the shop every question I asked was answered I was well pleased with my purchase a mattress I am very pleased with it
16 January 2026
The bed and mattress was amazing…
The bed and mattress was amazing quality the two people who put it together were absolutely outstanding very very pleased outstanding service thank you all
9 January 2026
Great bed
Great bed, v happy fir our choice and the advice we were given in store to assist us in choosing
4 January 2026
Good Nights Sleep
The sales person Charlie was so knowledgeable and help full it was a pleasure to buy our new mattress from the Trowbridge store
27 December 2025
Service and help in the store was…Amazing!
Service and help in the store was really good. Well informed staff member and we were never hurried or persauded in to a decision.
29 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I feel I was pressurised into buying and spending a large amount of money
I feel I was pressurised into buying an entirely unsuitable product for my back which gradually got worse over time.
I was expecting much better for £1000 for a single mattress.
5 July 2025
Reply from Dreams - Trowbridge
Good morning Anthony,
Thank you for your recent review.
I am sorry to hear you are finding your mattress uncomfortable.
We have attempted to contact you today to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
Sales assistant made me feel like a…
Sales assistant made me feel like a customer not a number!
21 November 2025
Great service from shop to delivery
I popped into the Trowbridge store just to browse used their service to pick the right mattress. Bed ordered fantastic delivery and a great nights sleep
23 October 2025
The staff were helpful and easy to talk…
The staff were helpful and easy to talk to. I tried a few mattresses, liked the last one, and came back two weeks later and ordered one. Very good service.
21 November 2025
Not been sleeping well for some time so…
Not been sleeping well for some time so decided to bye a new mattress and try a very firm one pleased to say I’m now getting a good nights sleep…thank you Dreams for your help.
31 October 2025
Happy experience
Shop experience efficient and friendly, quickly found and ordered what we needed
Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of footwear for our carpet's sake.
Bed exactly what we ordered and expected, blissfully comfortable.
2 November 2025
Meg from the Trowbridge branch was…
Meg from the Trowbridge branch was absolutely AAMAZING for her quirky customer service. She helped me to find the bed of my dreams so comfortable and arranged for delivery to my canal boat on the towpath. She helped me on the bed machine as well to work out what would be best for my back. My back aches and neck aches are getting better each night. Thank you ,Eg for you excellent customer service. Terri 😘
26 October 2025
Excellent service
Really informative and helpful guidance in store. Delivered on time and to the room up awkward stairs with no complaints. Mattress just right.
19 October 2025
Amazing customer service
Amazing customer service! I went in for a bed, mattress and pillows! I was checked out by their virtual service which narrows down the options of mattresses to fit your body. I enjoyed the experience and then I had many specific wants for the bed; all which were met perfectly! I’m excited for it to arrive- will also be made-up for me by them! And I will be back :)
23 October 2025
Unprompted review
Great customer service
Great customer service. Never felt pressured to buy.
11 October 2025
Unprompted review
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