We are absolutely delighted with our new bed and new mattress and enjoying comfortable nights sleep. We cannot recommend Dreams enough for the service we were given.
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The delivery arrived within the designated time slot. Both dreams staff were polite and helpful. My bed frame was assembled and all the packaging was discarded afterwards. The team explained how eve... See more
I tried out so many different mattresses at Dreams I was measured up for the correct type for me, the staff were very thorough I wish I had gone months ago, my new mattress and pillows are fantastic.... See more
Highly recommended. Customer service at Wakefield store was excellent from start to finish. Regular Text message updates on status of delivery. Delivered on time without issue. Delivery men gav... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westgate Retail Park, WF2 9SD, Wakefield, United Kingdom
- 01924964344
4.9
Excellent
230 reviews
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We received our bed on the 19/03/24 was…
We received our bed on the 19/03/24 was disappointed with the state of the frame, to say it was a brand new bed, the marks and scuffs was not what Iwas expecting,
I Have since received a phone call from Dreams and they were very apologetic about the state of the frame I received. They have offered to replace the whole bed and assemble it for us.
So I cannot fault them for getting in touch and rectifying the problem.
So 100% satisfied now the problem has been solved. Not every company would do that.
29 March 2024
Reply from Dreams - Wakefield
Good afternoon George,
Thank you for leaving us your feedback and for speaking with me.
I am sorry to hear that the bed we delivered to you was damaged.
I am delighted that a solution is now in place.
Should you require any further assistance, please do not hesitate to contact me.
Many thanks,
Kishan
new bed
We went in to look for a single bed Omar showed me
and my wife what they had in stock and gave us a good
deal on the one we chose .He could not do enough for us offering a coffee while he completed our order
25 March 2024
Unprompted review
Reliable good time keeping guys very…
Reliable good time keeping guys very helpful and polite
8 March 2024
Great quality item with fast and…
Great quality item with fast and efficient delivery. Very pleased overall.
17 March 2024
The mattress has been really fabulous
The mattress has been really comfortable from the start, we’ve had great nights sleep since getting the new mattress.
16 March 2024
Finally finding what a good night’s sleep is all about
As a 77year old man I thought my bad nights sleep was due to maybe arthritis in my back but since I have got my new bed I haven’t slept as well for years.
15 March 2024
Very helpful and very good service.
Very helpful sales man. Not at all pushy. Delivery guys were great too rang me before they came. Took my old bed away. Advised me on how to take care of my mattress. Very happy with my purchase. No more aches and pains just a great night sleep.
8 March 2024
All excellent staff an the mattress is excellent
Very helpful and a bargain 3000 spring matress .i bought another one it’s that good
3 March 2024
Dreams bedDreams were so helpful and the delivery…
Dreams were so helpful and the delivery was great I would definitely shop there again very friendly staff couldn’t do enough for us highly recommend
23 February 2024
Great Experience!
The staff were incredibly knowledgeable, helpful and friendly. We were offered a cup tea or coffee. The 100 day swap offer made a sometimes difficult decision so much easier!
30 January 2024
Unprompted review
Excellent customer service and range of beds
Very impressed with the service we got when buying a new bed frame and mattress from Dreams. Given time and help freely in the store to choose a new bed and mattress with lots to try out in store.
Lots of choice with delivery dates and once delivered the standard of the packaging and instructions, both written and in a video, to assemble was very helpful.
26 January 2024
Jason at the Wakefield store was…
Jason at the Wakefield store was excellent.
27 January 2024
Unprompted review
Very professional sales team and…
Very professional sales team and listened to our needs and gave advice. Delivery team 1st class also.
22 January 2024
Brilliant service at the Wakefield branch
Jason at the Wakefield branch was perfect for me and my partner today. I told him about my sciatica and how my partner also likes a different type of mattress to me. Was a clear choice for the Tempur one
Made me a cup of tea which is fab in the cold evenings and also went through every option we could have before committing to anything.
23 January 2024
Unprompted review
Friendly staff
Friendly staff, quick delivery, on time and very polite team delivering
22 January 2024
This is my second purchase from Dreams …
This is my second purchase from Dreams If I need another sale I will certainly use Dreams again.
Staff and Products exceptional
19 January 2024
Excellent purchasing experience.
Visited local store, very helpful and professional team, took time to explain the different mattress’s assisting us find the right mattress for our needs. Explained the different payment methods and once order placed what happens next. Purchased a bed frame and mattress, order easily tracked on website, choose s delivery date, website explained what the delivery team would do. Overall excellent customer shopping experience.
14 January 2024
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