We are absolutely delighted with our new bed and new mattress and enjoying comfortable nights sleep. We cannot recommend Dreams enough for the service we were given.
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See what reviewers are saying
The delivery arrived within the designated time slot. Both dreams staff were polite and helpful. My bed frame was assembled and all the packaging was discarded afterwards. The team explained how eve... See more
I tried out so many different mattresses at Dreams I was measured up for the correct type for me, the staff were very thorough I wish I had gone months ago, my new mattress and pillows are fantastic.... See more
Highly recommended. Customer service at Wakefield store was excellent from start to finish. Regular Text message updates on status of delivery. Delivered on time without issue. Delivery men gav... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westgate Retail Park, WF2 9SD, Wakefield, United Kingdom
- 01924964344
4.9
Excellent
230 reviews
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Great service in store,kept up to date…
Great service in store,kept up to date by emails ,delivered on time ,delivery drivers very curtious..
31 August 2024
Camborne mattress just a Dream!
We visited our Wakefield store. We were helped by Jason who helped us pin down exactly what we were looking for. We decided to go for the Camborne K mattress for our holiday lodge to replace the rather thin mattress which really didn’t support. The Camborne is just perfect. Deep mattress, built in topper and plenty of support.
18 August 2024
Looking for a mattress
Entering the Dreams shop an excellent salesman called Omar approached us and asked what we were looking for , we said we wanted a single mattress for our spare bed in the guest bedroom . Not too firm or too soft , with his help and guidance we chose one . The Kirkham S mattress , we have not used it yet . We are waiting for our grandson to come and stay ,then he can try it out . The delivery was excellent , they gave us a time slot and were on time . They were very polite and helpful , removed the packaging and placed the mattress on the bed frame . Told us how to look after the mattress by turning it regularly . We would recommend Omar and the company , when we need another bed or mattress we will be going back again to see Omar . Thank you .
11 August 2024
Very good experience
Very good experience. We had planned on shopping around but after the experience in the Wakefield store with Amy we decided to purchase there and then.
9 August 2024
Unprompted review
Good product and Profesional delivery staff
Good product, delivered with absolute profesionalisum
27 July 2024
great staff, very helpfull. great price
Sales assistant was very helpful in finding me the right mattress at a very good price. delivery service was very quick and professional. positive experience from start to finish
28 July 2024
Excellent service from start to finish
Excellent service from start to finish, and very good value for money
20 July 2024
Great services and qualities
I received an outstanding customer service. Friendly staff and good quality products
14 July 2024
I have filled all this in once and said…
I have filled all this in once and said the salesman was that good we want another for our bedroom
13 July 2024
We had a great time
We had a great time. Tried a few beds. Was there a few hours. We had coffee and got a great deal.
Thank you so much for your help in choosing my mattress and my daughter got a bed with a tv. Fantastic service
12 July 2024
Very helpful and pleasant staff
The staff gave me as much time as i wanted and showed me lots of different mattresses and what would suit me best
23 June 2024
they were very polite at dream's …
they were very polite and explained every thing to me they did not rush me
14 June 2024
All went good from start to finish.
23 June 2024
Melvyn at Wakefield dreams was…
Melvyn at Wakefield dreams was brilliant. Asked what we wanted, showed us selection of mattresses. Really happy with our purchase
2 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Wakefield
Good afternoon Mr Clayton,
Thank you for taking the time to leave us your review.
I am sorry to hear that you have experienced and issue during your customer journey with us.
I want to thank you for your time on the phone. I have followed up with our retail team and depot and will ensure that the service issues you mentioned to me are addressed.
I have also sent you an email so if you do require any further assistance, please do not hesitate to contact me.
Many thanks,
Kishan
Delivery was on time by two friendly…
Delivery was on time by two friendly drivers kept up to date all through from order to delivery love the new mattress
19 April 2024
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