This mattress was for an up market holiday let with only Saturday changeovers between 10am to 3pm so I was rather nervous that we would receive the product in time. Everything went absolutely to plan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... See more
We found very helpful staff giving useful advice. We've bought from this store in the past, and can't fault the sales team. They were helpful without being intrusive, and responded very well to ou... See more
Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2C Berse Road, LL11 2BL, Wrexham, United Kingdom
- 01978515364
4.8
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
such a comfy bed i wouldn't hesitate to…
such a comfy bed i wouldn't hesitate to reccomend dreams
18 May 2025
Professional and Courteous
Professional and Courteous
The service level from Tom and Sarah at the Wrexham store was exemplary.
14 May 2025
Unprompted review
Great service experienced.…
Great service experienced as soon as i entered the showroom in Wrexham. Was welcomed with a friendly Smile from Sarah and was asked what bed i was looking for. I felt listened to and not directed to purchase a item i did not want. I was very pleased with my experience and my purchase. Thankyou Sarah and all Dreams Wrexham.
10 May 2025
I had an outstanding experience at…
I had an outstanding experience at Dreams Beds Wrexham, earning them a well-deserved 5 stars! Sarah was an absolute gem—her friendly, knowledgeable approach made choosing the perfect mattress a breeze. She patiently listened to my needs we bought the Sealy Posturelux Kindra mattress, which has transformed my sleep. Sarah’s professionalism and genuine care, combined with the store’s welcoming vibe, made the whole process enjoyable. Delivery was smooth and timely, with a courteous team. For top-tier service and a life-changing mattress like the Sealy Posturelux Kindra, visit Dreams Wrexham and ask for Sarah!
18 April 2025
Unprompted review
Experience from shop to delivery excellant
Experience at shop very satisfactory. Delivery excellant service, communication beforehand plus delivery brilliant polite service. Mattress perfect for me as advised what to choose. Would always recommend Dreams.
22 April 2025
Dreams Bed
Bought a new Bed from Dreams Wrexham. Alan from sales was extremely helpful in choosing our new Bed . Very pleasant and straightforward experience. Recommended.
30 April 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Love the bed and can't fault the service
We went to look for a new bed base and had read some good reviews for Dreams so went to the Wrexham shop, we weren't even sure if they were open. The business next door have scaffolding up and skips everywhere but we are glad we made the effort. Thomas served us and was brilliant he was so knowledgeable and couldn't do evough. We told him what we wanted and he knew exactly what to show us. We chose the bed and it was a great price. We had a bit of a wait but it was worth it. We love the bed, looks amazing. It was a lot easier to put together than we thought after reading reviews. Took about two hours in total but luckily my husband is brilliant at engineerig jobs.The soft furnishing head board and foot boards could be packed better, there were dirty marks on them but luckily it came off. There were a couple of loose threads in the headboard but after talking to Faye in customer service we have sorted it and she has offered a new head board or a £60 refund. As we didn't fancy disassembling the bed we accepted the £60. The drawers you need to know both have pre drilled holes but it's not obvious and we used the two prefilled pieces on one draw and had to remake the draw. Once it was finished it looks amazing. 10 out of 10 couldn't be more pleased. Would highly recommend Dreams.
13 April 2025
Reply from Dreams - Wrexham
Good Afternoon Jacqueline,
Thank you for taking the time to leave us your review.
I am glad to hear that you are happy with your bedframe however I am sorry that it has been delivered with loose threads. I am glad that we have been able to come to a suitable outcome.
If you do have any further questions please do not hesitate to get back in contact with me directly.
Kind Regards,
Faye
Excellence
Excellent service and particularly helpful sales person when purchasing mattress. Whole process easy and pleasurable.
9 March 2025
StaffId use them again... at showroom couldn't have been…
Staff at showroom couldn't have been more helpful.
Delivery drivers were amazing. All the information we needed to know. First Class job...
19 March 2025
Delivery and product fine.
Delivery and product fine.
The only issue was I was advised to have the bed constructed by Dreams . I said I was happy to put it together myself.
Was told at the shop that there would be no instructions sent with the bed . Having opened the packaging there in fact was instructions included so it was obviously a ploy to get me to pay a fee to have it built for me.
A bit misleading!!!.
23 March 2025
I dislike delivery charge
I dislike the fact you have to pay a delivery fee when I was spending such a large amount and no option to collect myself.
22 February 2025
Reply from Dreams - Wrexham
Good afternoon Mr McPhee,
Thank you for taking the time to leave your review and for speaking to me earlier.
I do hope I have eased your concerns with what we discussed. I have also followed this up with an email confirming this.
Many thanks,
Wayne
New Mattress
We appreciate the hard work that’s gone into making the mattress 👍. It is so comfortable for us both , thank the staff that made the mattress. for us 👍.we also would like to thank the delivery team they did a good job job as well , thank you all Noel , Janet Morris
16 February 2025
Sarah was truthful with us with what…
Sarah was truthful with us with what bed base we bought .
Very friendly had a laugh n got chocolates n a drink .
Definitely recommend Sarah in her sales to customers .
Thank you we are having a great night's sleep
16 February 2025
Laying horizontally
From viewing to testing and purchase it was just one experience totally great
16 February 2025
New mattress .
We were served by Tom , who was friendly and helpful . We were given a time slot the day before delivery and the delivery team phoned us on the morning confirming time . Delivered on time .
Good service from start to finish .
Have already recommended Dreams to friends .
24 January 2025
Very helpful lady called Sarah no rush & pressure took time to explain everything.
Very helpful lady called Sarah
8 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.