Following the 3-minute analysis to find our optimum mattresses, Sarah took a great deal of time explaining the available options, which we tested at some length. She then tactfully retreated to make u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... See more
This mattress was for an up market holiday let with only Saturday changeovers between 10am to 3pm so I was rather nervous that we would receive the product in time. Everything went absolutely to plan... See more
Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2C Berse Road, LL11 2BL, Wrexham, United Kingdom
- 01978515364
4.8
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had to air the mattress
We had to air the mattress. Probably been rapped up in a plastic bag for a long time.
We had a funny smell. The smell is gone now after spraying refreshing spray.
5 October 2024
Reply from Dreams - Wrexham
Good afternoon Suzan,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am glad to hear that by airing the mattress, aided by a refreshing spray, the new product smell dissipated nice and quickly.
Should you require any further assistance, please feel free to send me an email. I will be happy to help.
Many thanks,
Kishan
Sales person was polite helpful and…
Sales person was polite helpful and knowledgeable.The delivery team were on time polite and helpful .The total experience was excellent
20 September 2024
Visited your store on 25 August and was…
Visited your store on 25 August and was advised by Tom. He was very helpful …and patient! Goldilocks had nothing on me!
Darren and his partner were prompt, efficient and pleasant on delivery day.
Thank you, all.
D Evans
7 September 2024
From showroom to delivery all went…
From showroom to delivery all went according to plan, entirely satisfied
15 September 2024
The service provided in the store was…
The service provided in the store was second to none and we were provided with a thorough mattress check.
We were able to test various mattresses prior to purchase and full details of the service you offered.
The mattress we purchased was spot on and has been instrumental in us getting a great night sleep ever since!
1 September 2024
Extremely helpful staff & service.
Extremely helpful staff, who did what they said they
were going to do.
20 July 2024
Dreams come true
The bed frame and mattress was exactly what we wanted. We were shown both instore by the salesman. We werent pressurised in purchasing them which made us more comfortable to make the purchase.
26 July 2024
Excellent
Excellent, attentive service whilst giving us space to browse. Peter guided us through what was suitable for our requirements.
20 July 2024
An effortless experience
As someone who has never bought a bedframe or mattress, the information and details provided answered questions we didn't know we had. Truly satisfied
4 July 2024
Unprompted review
Brilliant delivery
Brilliant delivery, assembled bed so quickly, took all package away and even put on my old mattress on the new frame
29 June 2024
Very helpfull a very good experience.
Very helpful. The right mattress ordered. Delivery slick and friendly diversity people.
16 June 2024
Excellent help
Excellent help choosing the correct mattress. Delivery was excellent, I was given a two hour slot and a phone call giving an approximate delivery time. The delivery was on time and very helpful men, took the new mattress upstairs and took away the old mattress. Could not have done anything to improve the whole experience.
21 June 2024
From store to delivery
From store to delivery the staff were pleasant and helpful. I have always thought that mattresses are over priced, but the good lady is more than happy, so that's what counts.
19 April 2024
High quality product
High quality product. Very comfy, have slept like a log since getting the mattress.
19 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.