Following the 3-minute analysis to find our optimum mattresses, Sarah took a great deal of time explaining the available options, which we tested at some length. She then tactfully retreated to make u... See more
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See what reviewers are saying
Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... See more
This mattress was for an up market holiday let with only Saturday changeovers between 10am to 3pm so I was rather nervous that we would receive the product in time. Everything went absolutely to plan... See more
Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2C Berse Road, LL11 2BL, Wrexham, United Kingdom
- 01978515364
4.8
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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quick delivery excellent price and very…
quick delivery excellent price and very comfy
26 November 2023
DREAMS, A WORLD WHERE SLEEP IS PERFECTLY MATCHED…
EXCELLENT 1ST CLASS CUSTOMER SERVICE from the time we walked through the door until the time we left. Paul (Dreams rep) went out of his way to make us feel very WELCOME & we never felt pressurised in to buying anything. He thoroughly explained what might best suit our needs & after taking the Dreams Sleepmatch experience we were amazed that the technology actually matched what we had selected on the Dreams website before our visit. Paul is a GREAT CREDIT to Dreams & we can't thank him enough for dealing with us in such a polite & professional manner. We would thoroughly RECOMMEND Dreams to anyone looking to buy a bed/mattress or both.
18 November 2023
Unprompted review
Excellent mattress and service
Great in store service and prompt, good delivery. An excellent mattress which we are totally enjoying and having a lovely night’s sleep.
22 October 2023
Loved the reception at the shop
Loved the reception at the shop, as customers we were made well informed. The team who delivered and installed the bed were professional and sweet and swift.
29 September 2023
The staff go above and beyond to give…
The staff go above and beyond to give a great experience so helpful and understanding
7 October 2023
Very knowledgeable staff
Very knowledgeable staff, quick delivery and great communication from delivery drivers on the day.
7 October 2023
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Not at all pushy but was able to give us good advice on all of the mattresses.
29 September 2023
Very good service
29 September 2023
Great customer service
Great customers service, fast delivery, happy with the products quality.
25 September 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I like the mattress
I like the mattress, but although there is nothing wrong with the bed, it does not suit my back, I have bulging discs T10 and 11 pressing on the nerves of my spine unfortunately when I raise the top of the bed to help me sit up, the the bend in the bed presses on my spine, I realise I should have had a single bed with just a mattress that I could rise, the foot end is fine. I was pleased with the service I received, but feel dissapointed about the problem I have. yours sincerly Mrs Pauline Watson.
30 August 2023
Reply from Dreams - Wrexham
Good afternoon,
Thank you for taking the time to leave your review. I am sorry to hear that you have not been getting on with your new bedframe. Unfortunately I have been unable to reach you by phone, so I have emailed you directly to discuss this further. I look forward to hearing from you soon.
Kind regards,
Simon
Great customer service
Great customer service, and knowledge. No pressure sales
29 August 2023
Unprompted review
I found everyone from the people in the…
I found everyone from the people in the store to the men that delivered my bed extremely helpful.
Thank you.
18 August 2023
In store to it being delivered
In store to it being delivered, 5 star, the young lads who brought it, think it was Adam, great service.
18 August 2023
Great service at Wrexham store and…
Great service at Wrexham store and brilliant delivery team and super comfortable bed so far
23 July 2023
Bedframe is lovely and pleased with the…
Bedframe is lovely and pleased with the mattress too.
15 July 2023
Well spaced showroom
Well spaced showroom, not overwhelming. Helpful staff and the bed we purchased is great. Very pleased with quality, ease of construction and overall finish.
14 June 2023
Needed help in finding the right…
Needed help in finding the right mattress and the staff were brilliant welcoming as soon as we entered the store
15 June 2023
We've had our bed for a few weeks
We've had our bed for a few weeks, my husband who has disabilities had been looking for a new comfy bed for a while & we found this one on Dreams website, it is not only a lovely bed with a beautiful design it is great to sleep on, not only does my husband get a good nights sleep, it even as our dog's approval. Happy family
7 June 2023
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