Dreams - Wrexham Reviews 

181
TrustScore 5 out of 5

4.8

Unit 2C Berse Road, LL11 2BL Wrexham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Following the 3-minute analysis to find our optimum mattresses, Sarah took a great deal of time explaining the available options, which we tested at some length. She then tactfully retreated to make u... See more

Rated 5 out of 5 stars

Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... See more

Rated 5 out of 5 stars

This mattress was for an up market holiday let with only Saturday changeovers between 10am to 3pm so I was rather nervous that we would receive the product in time. Everything went absolutely to plan... See more

Rated 4 out of 5 stars

Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2C Berse Road, LL11 2BL, Wrexham, United Kingdom

  • 01978515364

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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4.8

All reviews

(181)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Excellent Service, the store assistant helped us to purchase the bed we wanted with a mattress for the best deal and the mattress that suited us best, thank you!

18 September 2022
Unprompted review
Rated 5 out of 5 stars

The best experience buying a new bed

The sales people in Dreams Wrexham were very attentive We purchased a bed for our son moving into his first home and we also purchased a mattress for ourselves which has turned out to be so comfortable we should of done it years ago

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service, quality Products, listened to what I wanted. Bed Sleepmatch was a great idea. Good Team vibes. Definitely will return in future

20 August 2022
Unprompted review
Rated 5 out of 5 stars

At last a good nights sleep

My husband and i went to the dreams store in wrexham from the moment we went through the door we experienced lots of help and advice we ordered paid and the delivery went like clockwork date and time perfect and helpful polite delivery team who thoughtfully wore protective shoe covers to enter the house, all in all an excellent experience we would truly recommend dreams to anybody buying a bed or a mattress

18 August 2022
Unprompted review
Rated 4 out of 5 stars

I am overall happy with my purchase

I am overall happy with my purchase. The mattress I chose is of a good quality and comfortable. The only point I would like to make that could be improved on is the delivery experience. If any customer has the slightest physical health issues, it would be a struggle to remove the plastic. Plus there were no instructions at all regarding assembly in the bag of fittings, you were left to figure out. I am fortunate enough to have internet access and was able to Google how to fit the base together. Not everyone can do this and not everyone can call on someone to do it for them. A simple instruction diagram in the bag of fittings would have saved a lot of time.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great service from Michele in Wrexham store. No pressure sale and she took her time to ensure we purchased a mattress which was the best for us. Felt prices in store were reasonable and great choice of mattress to try. For a small charge £45 old mattress can be taken away and recycled. Would recommend Dreams

29 July 2022
Unprompted review
Rated 5 out of 5 stars

We stopped in at Dreams after I woke up…

We stopped in at Dreams after I woke up with a bad back due to our old mattress, and we were greeted by Sarah who helped us to choose a new mattress and bed within a hour, with no pressure which made the buying process enjoyable. Sarah was friendly and really informative.

16 July 2022
Unprompted review
Rated 5 out of 5 stars

Dreams Wrexham

We had looked around for a new bed before we visited Dreams without much success. The salesman at the Wrexham store we saw was excellent gave us all the information we needed to make a decision. The choice is very good and covers all budgets. A really positive experience.

18 April 2022
Unprompted review
Rated 5 out of 5 stars

1st class service and knowledge by Jeff…

1st class service and knowledge by Jeff in Wrexham store. Not pushy as some stores can be, he listened to our needs and suggested a few mattresses and one we felt would be perfect in aiding sleep and in cost was bought. We will be returning for other beds in the house.

16 February 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful staff.

Very helpful staff.
We were treated very well. The sales assistant let us try plenty of mattresses until we found what we we after.

We were kept up to date of delivery times and the young man who delivered it was very thoughtful.

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent, cheerful and helpful service all round!

From our first visit to the Wrexham showroom to the final delivery of our order, my wife and I actually enjoyed spending - to us! - a large sum of money!
We were well pleased by the helpfulness and respect shown by the young man at our initial visit and also by the young woman we met when we confirmed our order.
The delivery men (2 off) were of the same ilk - cheerful, helpful and hard working (and this on a Saturday morning!)

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Wrexham…

Excellent service from the Wrexham Dreams store. Purchased Bedframe and mattress.

24 July 2021
Unprompted review
Dreams - Wrexham logo

Reply from Dreams - Wrexham

Hi Carol,

Thank you for reviewing our Wrexham Dreams store; we are very happy to hear that you enjoyed your experience with us.

Please rest assured that the Dreams management team do check up on reviews of their stores so your comments have been passed on.

Once again we'd like to thank you for leaving this lovely review and we do hope that you buy with us again!

Kind regards,

Charlie

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