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Rated 1 out of 5 stars

I was looking forward to trying this because I suffer from insomnia, but with all the 1 star reviews, it sounds like people are really unhappy. Bummer I would have loved to try this. I am particularly... See more

Rated 3 out of 5 stars

The whole concept is remarkable, though certain improvements are still possible 1.to my ears the sound loudness is insufficient. 2.even with the smallest adaptor the headband moves during sleep... See more

Company replied

Rated 1 out of 5 stars

I had a video call with them. Zoom was problematic (shocking!). I got it to work eventually. Midway through the call it disconnected. I tried to reconnect but it didn't work. You might expect som... See more

Rated 1 out of 5 stars

I only used one star because I had no choice kind of like the bill of $138 they sent me even though I didn’t use the device when I saw it wasn’t fully covered I’m a mother of three boys and am disabl... See more

Company details

  1. Wellness Programme

Written by the company

This company is no longer active and has ceased operations.


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1.4

Bad

TrustScore 1.5 out of 5

954 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Dreem 2 for first 7 nights

Started using Dreem 2 for the first 7 nights and each night, the battery doesn’t get pass 5hrs despite the sleep duration being 7 hrs. Dreem support contacted me via phone and is arranging for a replacement head band, no questions asked.

The app reported the sleep with whatever data the battery can last long enough to collect for now. The insights looks good and accurate - eg for today, I am better informed why i was feeling sleepy the whole day despite 7 hrs of sleep. Valuable insights and looking forward to improving my sleep quality further.

Moving rating to 4 stars for now with CS successfully reaching out and happy with the insights provided. Will update again after I receive the replacement head band.

3 July 2019
Unprompted review
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Reply from Rêve

UPDATE : july 5th
We have tried to contact you but unsuccessfully by email and phone. Could you please send us an email at support@dreem.com so we can solve this bad situation for you?

Hi Roy and first of all sorry that you had a bad experience with our product and our customer service. As described, your headband is not working as it should and we will replace your unit so you can have a normal experience. It appears that our care expert replied back yesterday. Don't worry, we have sent you a new update to your email address.

Rated 4 out of 5 stars

Works like a Dreem...

I love the data, the application of sleep research, and the access to EEGs in a nice consumer package.

17 June 2019
Unprompted review
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Reply from Rêve

Thank you for your feedback!

Rated 5 out of 5 stars

Excellent product I use it every day…

Excellent product I use it every day it’s really help me to sleep and the most important to wake up refreshed

11 June 2019
Unprompted review
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Reply from Rêve

Thank you Anastasios for your feedback. We are very happy to read that you feel better each and every day.

Rated 4 out of 5 stars

I have original and current dreem (not…

I have original and current dreem (not 2) headband. It got one star off because it is loose on my head and could slip off.

However, sleep stimulation and its easy wake up is really helpful. It let me wake up with a better mood in the morning. Besides sleep tracking is very helpful for improving sleeping habits.

I also plan to order the new band if it improves wearing stability.

26 May 2019
Unprompted review
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Reply from Rêve

Hi Chris, We are glad that Dreem helped you feeling better and Dreem 2 did improve wearing stability. Feel free to ask us if you have any question.

Rated 5 out of 5 stars

Dreem is really good at guessing

I have owned almost every significant sleep-tracking gadget on the market, and the Dreem is one of the best (or maybe the best at all) at this moment. It is very accurate when I compare it with my experience and other results. (The EEG is much more precise for guessing your sleep phases than heart rate, HRV, temperature etc.). Nice "proof" of the accuracy is that Dreem knows exactly if I am sleeping or not: this is very tricky for other solutions (even for Oura or Beddit/Withing Sleeps too). Dreem has user-friendly sleep-couching software, and the gadget looks nice (the only caveat is that is has a blue LED which is not too sleep-friendly). As for the stimulations, I am impressed that I do not hear them (=it recognizes perfectly I am in the NREM phase). I start to believe that Dreem helps me to sleep better. (But I still use Dreem only about four weeks, so more extended test period needed). But you probably will not do a mistake buying it, especially if you do not sleep so well.

21 May 2019
Unprompted review
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Reply from Rêve

Hi Tomas. Thank you for sharing your impression of sleep stage classification accuracy of the dreem band. EEG sensors are the only way to detect brain activity and classify sleep stages. We hope that these metrics will help you improve your sleep disorders!

Rated 2 out of 5 stars

Uncomfortable to sleep with

It's a great idea but I found it very uncomfortable to sleep with. I find myself waking up more often using the headset due to the lack of comfort. As an initial tester of Dreem 1, I was disappointed that I was never contacted to be a beta tester for the Dreem 2. I plan on ordering the Dreem 2 when it's available and I sure hope it's more comfortable.

19 May 2019
Unprompted review
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Reply from Rêve

Hi Bob and thank you for your remarks. We are sorry that you found Dreem 1 uncomfortable and are confident that Dreem 2 will improve this experience for you! Feel free to reach out to us if you have any questions.

Rated 5 out of 5 stars

Really improves the amount of deep sleep…

Really improves the amount of deep sleep, which is necessary for your body to recover.
And the statistics about your sleep are also much better than all activity trackers, smart watches, ...

9 May 2019
Unprompted review
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Reply from Rêve

Dear Eddy,

Thank you for leaving us such a wonderful review, we are so happy to hear that your deep sleep has improved.

As sleep experts, we work hard to provide you with accurate data via our products and features. It is so nice to hear that our hard work is appreciated. We hope that you continue to enjoy your Dreemband and thank you for taking the time to share your experience with us.

Warmest regards

Rated 5 out of 5 stars

Super cool and it works!!!

Super cool!! I’ve tried lots of trackers, but this is the only one that I feel is giving me an accurate measure of my sleep because with other ones, I can just lay there wide awake and they think I am sleeping. I was scared the headband wouldn’t be comfortable, but it hasn’t bothered me, the EEG makes it feel like I am at a sleep clinic in my own bed.

I just finished my assessment a few days ago and have been following their coaching. So far I’ve been following along and it seems like I am making some improvements based on how I feel in the morning and what the data shows.

Highly recommend to anyone who is struggling with insomnia or any issues with their sleep.

8 May 2019
Unprompted review
Rated 1 out of 5 stars

No support- very expensive for many features being useless or not really helpful

The headband is realy deepening my sleep. Good Point. BUT! What I absolutely hate is the very stupid and loud laughings at the falling asleep modus 'Ambiance - Campfire'. When I want to fall asleep I dont want to hear loud stupid laughing noices from a party going on at a campfire. Also u can permanently hear that somebody is opening his tent or somebody is loud making fire with a lighter, so stupid while looking for sleep. While the modus campfire is the best sleeping modus from all u cant use it because of the stupid loud noices during the sessions.

Furthermore there are some technical problems, first my charging cable was broken after some weeks of using, further more I cant us any devices on my WLAN while charging my headband, the headband is blocking all others while connecting with the Internet ... I tryed to contact dreem but unfortunately there is no support answering. Very disappointing!!! I would not buy it again with such bad services for so much money and decide for others like Philips.

28 April 2019
Unprompted review
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Reply from Rêve

Thank you for providing us with your feedback, we are sorry to hear that you were unable to reach us and would love the opportunity to speak with you regarding your issues with your headband. An e-mail has been sent to you to set up a phone call to ensure that your concerns have been addressed.

Our goal is to provide you with features and products to help you get more sleep and wake up rested and refreshed. It is important to us that you are happy with your purchase. We will carefully review your feedback regarding the campfire settings with our product team. In addition to sending you a brand new charger cable free of charge. We value you a customer and we look forward to the opportunity to speak with you.

Warmest Regards,

Rated 5 out of 5 stars

The only product of its kind

The headband is the only product of its kind to measure exactly of the sleep structure. The support is excellent and very friendly.

22 April 2019
Unprompted review
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Reply from Rêve

Thank you Riho for your comment. Understanding is the first step, now you will be able to improve the quality of your sleep. We wish you good and restful nights!

Rated 1 out of 5 stars

Device does not work

Device did not work and support is almost non existent.
Was given a new band as a present, the band was not charged, so charged it and was then not able to pair with my device. Found instructions to switch off the band, it would not do so and kept switched on. Reached out to support team who acknowledged my problem and have not responded to me a week after I my original query.

20 March 2019
Unprompted review
Rêve logo

Reply from Rêve

Hi and thank you for your honest feedback. We are deeply sorry that you couldn't use your headband and Roneya from our support team has sent you an email today to provide assistance regarding your pairing issue. We stay at your disposal.

Rated 5 out of 5 stars

A bit early to say after 10 day but happy to try it

It is a bit too early to say after 10 days but, despite some minor things, I guess that the dreem band works very well. So far all the information given is really professional and well structured. Looking forward to seeing the long term effects.

11 February 2019
Unprompted review
Rêve logo

Reply from Rêve

Looks very promising David. Feel free to reach out to us if you have any question.

Rated 4 out of 5 stars

Good product

Good product. Best sleep measure tool that I know, nice app and good customer service. Wake up alarm can be better timed.

27 January 2019
Unprompted review
Rêve logo

Reply from Rêve

Hi and thank you very much for your feedback. If you have any question about the smart alarm, feel free to drop us a question at support@dreem.com.

Rated 5 out of 5 stars

Excellent

Excellent - the headband improves sleep quality and time taken to fall asleep. The app is very good and the helpline efficient too.

16 January 2019
Unprompted review
Rêve logo

Reply from Rêve

We're glad that you improved time to fall asleep. We wish you a good usage with the headband.

Rated 5 out of 5 stars

Let your dreem come true

Get to know yourself while you sleep. Head band is an impressive piece of technology packed into a well thought and designed product. Icing on the cake: Excellent customer service.

1 January 2019
Unprompted review
Rêve logo

Reply from Rêve

Hi Nicolas & Gabrisha! We are very glad that you're having a good experience both with the product and the customer service :-). All the best for 2019.

Rated 3 out of 5 stars

It’s a bit buggie and it make me record…

It’s a bit buggie and it made me record 10 days instead of 7 ... very frustrating.

However I’m still getting the benefits - too early to tell if it will fix the insomnia.

18 December 2018
Unprompted review
Rêve logo

Reply from Rêve

Sorry for the bugs you faced. We've pushed a new version of the app in case you haven't installed it yet. Good luck with your CBT program, we're confident it will help you solve your insomnia.

Rated 3 out of 5 stars

Pretty Good but missing feature

Works pretty well but the napping feature is not yet available which was not indicated anywhere and the support just said it will come soon.

26 November 2018
Unprompted review
Rêve logo

Reply from Rêve

Hi! Thanks for your feedback. Nap is being tested right now and will be available in the coming days. Keep your eyes open :-).

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