Drift Reviews 

186
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, most reviewers were let down by their experience overall. Many customers report being unknowingly enrolled in subscription plans after making a one-time purchase, leading to unauthorized charges and unwanted recurring orders. People frequently mention that the subscription aspect is not clearly disclosed during the initial purchase or in the receipt, and some even find it difficult to cancel these unexpected subscriptions. Additionally, consumers express dissatisfaction with the product quality, noting that items often do not match advertisements, scents are weak and short-lived, and some products are described as poor quality or even unusable. However, a few other people also felt that the product itself was good, or that the company was responsive in cancelling orders and issuing refunds when contacted.

What people talk about most

Product

Customers consistently note negative experiences with product, with many reviewers stating that the scent... See more

Subscription

Clients share negative opinions on subscription, with many reviewers reporting that they were automatically... See more

Order

Consumers report significant dissatisfaction with the ordering process, frequently citing issues with... See more

Payment

People report negative experiences with payment, with many consumers expressing frustration over unauthorized... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment that the product does... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Linen Pants 🤮 DO NOT ORDER CLOTHING FROM THIS CHINESE COMPANY THE LINEN PANTS ARE ABSOLUTELY HIDEOUS.I COULDNT EVEN RATE THE QUALITY, ITS THAT BAD.OVER PRICED & SUBSTANDARD FABRIC.READ THE POOR REV... See more

Rated 1 out of 5 stars

Ordered the product for my car about a year ago, no problem Ordered their product for my home last month, once again no problem. A month after my most recent purchase I get an email that my reoccurrin... See more

Rated 1 out of 5 stars

Do not be taken in by the marketing — the product simply does not work. There is barely any scent, and you are then enrolled into a subscription without realising it. There is no clear mention of a su... See more

Rated 1 out of 5 stars

Do not buy from this website. It’s a scam as are their products. Item received looked nothing like the item advertised and they don’t want to accept a return and full refund suggesting that I keep the... See more


Company details

  1. Software company

Information provided by various external sources

With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.


Contact info

1.2

Bad

TrustScore 1 out of 5

186 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(186)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Hole in fragrance bottle

I received my order and 1 bottle had a hole in it. They won't respond to my emails so I DO NOT recommend buying from them. Their product is really pricey but I thought I would give them a try instead of all the other crap I have been buying. Now I find out that Amazon sells their product. I guess I should have bought from Amazon and I would have saved a little money. Not worth buying from them at all.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Once again I gave Drift.com the benefit…

Once again I gave Drift.com the benefit of the doubt and attempted to order from them again. This time I paid extremely close attention to what I was doing and how I was placing the order. I made absolutely sure it was a one time order. 30 days later, my bank account is being charged for a subscription fee of $17.95, yet I do not have an account, nor do I have log in credentials. I could not get a human on the phone, so I had to activate the account to cancel the subscription, then close the account. I’ll stick to little trees or Febreeze, but I’ll never go back to these con-artists.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Drift is one of the biggest scams in…

Drift is one of the biggest scams in online purchasing of products. It is impossible to speak to a real person, and the company charges month after month of unauthorized purchases. I’ve been reporting this company to multiple organizations for fraud, and I’ve gotten nowhere. I strongly advise not having any dealings with Drift unless you are okay about receiving second-rate products that you didn’t order and are willing to purchase. It’s a minus ZERO.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

I have tried to cancel my subscription

I have tried to cancel my subscription. Please do so TODAY. I don’t like it. It’s not what it claims to be. Linda Miller 3041 Ridgemont Circle, Kingsport, Tn. CANCEL it today. I can’t stand it when there’s no way to contact a company directly. STOP. SEND NO MORE.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

I’m a stickler for smells

I’m a stickler for smells. I bought the macadamia swirl for the my SUV. I didn’t smell anything. I like to open up my vehicle and the fragrances from my vehicle hit my nose. This was not the case and I was highly disappointed. Back to my febreze scents until something else comes out I would like to try.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

I bought this as a one off to try it…

I bought this as a one off to try it out. Next month I see a payment come out of my account for a 'subscription' WTF! I never subscribed to this. Avoid this company they are complete gangsters. I do not know how this is legal that they can automatically signed you up to a subscription when you have not asked for it and have not given them your consent. Surely this has to be illegal?

17 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM Alert!

I ordered a 2 pack of scent blocks. A few minutes later, I was notified of future ship/bill dates. I did not authorize a subscription.
I have already froze the charge on my credit card and cancelled the remaining shipments.
This a scam and this company should be closed.
They had my credit card info too, I never did business with them.
I will be going after these mfer's, you can count on that.

16 February 2026
Unprompted review
Rated 2 out of 5 stars

Nothing wrong with the product but a…

Nothing wrong with the product but a deceptive ‘one off purchase’ started trying to charge me monthly, which thankfully my bank declined. When I login to Drift it says I have no active subscriptions. Have spoken to my bank who have flagged it and sent a request to stop them. A shame really.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Bought from Drift a year ago. Was surprised to receive another package and charge a month later. Foolishly assumed I wasn't paying attention and canceled sub.

Tried again this year for a stocking stuffer - made absolutely sure to avoid all subscription models. A new package and charge a month later. This company can pound sand.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Hidden subscription!!

So i have previously wrote a review stating they take money without consent & hide in the T&c’s the subscription, i emailed the company to state i did not enrol in a subscription which is where they told me its in the T&C’s i luckily got a refund for that last transaction they took unwillingly to then have them send me another scent and take more money from my account, be careful with this company as they are sly and take money from your account even though you unknowingly sign up to a subscription.

31 January 2026
Unprompted review
Rated 2 out of 5 stars

John Wick, sat beside you, after cleaning his toilet with bleach and a 8 hour sesh at the gym

I few days ago i received my 'John Wick' Drift scent for the car.
What a disappointment!
The wood itself looks ok and the magnetic holder for the sun visor works well.
I'm not going to be able to review the longevity as i have absolutely no intention of keeping this in my car.
It smells like:
Aged Cedarwood, from all the pencils broken in close quarters.
Black Pepper and Dark Amber, the scent of burning rubber and cold revenge.
Midnight Citrus, with just a hint of Gunsmoke and spilled, imported whiskey.
Seriously, if your car smells this bad, it's not "dirty" it's in Wick Mode.
The scent is so bad, it’s not just Eau de Wet Dog it’s Baba Yaga’s Gym Bag.
If John Wick smelled this in his 1969 Mustang, he wouldn't just look for who stole his car, he’d start a new trilogy just to find out who left this air freshener in it. It’s a scent of zero commitment and sheer stupidity.
I know scent is a very personal thing and some people might like it but crikey, it really is quite bad and most certainly doesn't make you think of 'John Wick', what a con.
Please be aware, when you pay you are paying for a subscription, you'll get one of these awful things every month, although it is very easy to cancel the subscription as soon as you make the purchase. Honestly I wouldn't bother.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Watch out for this …

Really cranky they signed up an auto subscription when purchasing. Really sneaky and then not easy to cancel. Had to log in when I had not created an account. What a shame the product smells great. The underhanded subscription though ... will not purchase again.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

THEY SIGN YOU UP TO A SUBSCRIPTION

DO NOT BUY, they sign you up for a subscription, even when you don’t ask for one by using the terms and conditions that you tick. Then the website will time out when you try to cancel the subscription. I had to call my bank to block the payments. Disgusting scammers!

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Same as most

Same as most, fished in by the marketing, placed on a subscription, no reply to request to cancel and payment details to be removed, fortunately bought using PayPal who were good, just refunded. Bought as a christmas present, continuing to send the foul smelling Toilet Cleaneresque Pine and the slightly better, if not still faint Coconut one, highly disappointed, almost to the stage where I feel I have been swindled. It would appear the "bill and burn" business model still works.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not be taken in by the marketing

Do not be taken in by the marketing — the product simply does not work. There is barely any scent, and you are then enrolled into a subscription without realising it. There is no clear mention of a subscription in the initial purchase or receipt. When you eventually discover this and attempt to cancel, you receive no response from the company. The so-called self-service option on their website is equally frustrating, as it repeatedly crashes.

6 January 2026
Unprompted review

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