DriiveMe Reviews 2,947

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, making the entire process smooth and easy. Many highlight the excellent service, noting the efficiency and seamless nature of transactions, often completed quickly with funds transferred promptly. The user experience is frequently described as stress-free, with clear communication and support throughout. However, some customers also noted issues with customer service, experiencing cancellations, lack of support, or unprofessional conduct from representatives. There were also concerns regarding payment, with some reviewers suggesting discrepancies in vehicle damage assessments, impacting the agreed valuation.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising excellent communication and... See more

User experience

People report positive experiences with user experience, describing the entire process as smooth, easy, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many customers reporting quick and seamless payment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had constant communication from Michael G. before, during, and after the sale of my car. There was a last minute change in plans for which Michael G kindly accommodated with no complaints despite th... See more

Rated 4 out of 5 stars

Ceejay came to collect my car and take. After completing a thorough appraisal and a test drive, and liaising with the recipient of the car, and also addressing some issues, the money was paid into m... See more

Rated 4 out of 5 stars

The company had to cancel the 1st appointment because of the ill health of the original representative. These things happen but I’d taken a day off work so I was a little annoyed. They rearranged the... See more

Rated 4 out of 5 stars

Fuzz made an effort to be as helpful as possible and is clearly experienced in his role. Communication was excellent, there was no attempt to haggle (car was in very good condition) and funds were tra... See more


Company details

  1. Leasing service

Written by the company

Rent a car or a utility for € 1. Everything is included: mileage, 24 hour rental and insurance all risks. Town car, sedan, sport, MPV, utility... Rent one-way for 1 euro.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service from Ceejay

Excellent service from Ceejay. He sent detailed messages clearly outlining his arrival time, the process that followed his arrival, and how once the car had been delivered. Ceejay is very friendly, professional, and experienced, and it was a pleasure meeting him.

Ceejay - you are an asset to DriiveMe!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Car collection

The driver came to collect the car was fuzz, he kept me informed from the day before he was due to pick the car up and on the day he let me know he was running late due to the A12 being blocked at Gallows corner,which is closed, on arrival he introduced herself very professional and courteous, he thoroughly looked around the car and took it for a short test drive, came back very happy with the car, he helped me do the change over with the DVLA very easy then got in touch with the company that bought the car to pay the full amount and was in my bank within five minutes, it makes a change to deal with people so professional and courteous. I would recommend fuzz and his company to anybody who needs a car picking up.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience from Ceejay yesterday when picking up my son’s car. From start to finish he kept my son well informed of what time he would be arriving and when there was a train delay letting him know immediately. He made the experience all run so smoothly and was so knowledgeable . He was so polite and courteous, he talked me through the transferring of vehicle with the DVLA online and made sure everything was complete before he left. Thank you Ceejay you completely deserve the 5 stars!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Clear and simple process and service

Clear and simple process and service. My BMW was collected my Mark… his communications pre collection were excellent - both leading up to the day and on day of collection. Wet impressed with just how easy it all was

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience, Faisal Younis who came to collect the vehicle was punctual, friendly and a pleasure to meet. I recommend for others to use their service.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service 👍

Great communication from Fuzz (Faisal) leading up to the day of collection, which gave me confidence from the start.
On the day of collection, Fuzz let me know he was starting to run late but reassured me all was ok. His communication was great and very proactive. As I had work commitments he quickly assured me an alternative driver (Ali) was being arranged to keep the delay to a minimum. Ali arrived in plenty of time, and the inspection and handover was very smooth.
Overall a really great experience (despite the delay) and a really great example of good customer service, keeping the customer informed. Excellent 👍

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Simple easy experience with Fuzz doing…

Simple easy experience with Fuzz doing the assessment. Explained it all, was patient with me due to some unforeseen work commitments and the patience of a saint waiting on hold for 2 hours to get through to the buyer. A pain free experience due to Fuzz's calm manner. Thank you.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Ceejay checked and collected my…

Ceejay checked and collected my Mercedes b class earlier today. Great communication throughout including his arrival at the buying dealership.
Very friendly and professional he was a pleasure to deal with.
Good communication from DriiveMe as well.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, kept informed and process straight forwards. Fuzz from Driiveme was a pleasure, friendly and confirmed ETA for the car purchase service and when just a few minutes away. Also notified when the car made it to its destination. Smooth and would definitely use again in the future and recommend to others.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

This entire process was easy from…

This entire process was easy from beginning to end. Ceejay kept me informed throughout, both prior to the collection during and after. Ceejay was extremely friendly, knowlegable and made what can be a stressful task simple, with his good customer service and humour. He was open and honest, ensured I had no questions, and left only once everything was resolved and all parties were happy.

3 September 2025
Unprompted review
Rated 4 out of 5 stars

Ceejay very easy to deal with

Ceejay very easy to deal with , professional and competent and very thorough - perhaps too thorough as process took 2 hours , but he is doing his job so need to be patient , only let down by payment system which was having an off day , I can see him collecting my next car when I fancy another change .

29 August 2025
Unprompted review

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